Lenoir City Ford, Inc.

We found the employees to be very friendly. Like buying any new car, the original talk and the 4-way sheets of paper are somewhat confusing. I wish that the paper would show the bottom line for the price r any new car, the original talk and the 4-way sheets of paper are somewhat confusing. I wish that the paper would show the bottom line for the price rather than separate centers of profit/cost. As we had an X-plan purchase, there was not a lot of haggling, and the employees were helpful. I am happy that the finance manager did not push hard on the extended warranty. It is something I never buy. Blake Deal, the salesman, was at all times friendly and helpful. He seemed to know the product well. More

Very impressed with the straightforward and honest approach. Never felt like the purchase process was a game or they were trying to jerk me around on the deal. Vehicle was as discussed, prepared and approach. Never felt like the purchase process was a game or they were trying to jerk me around on the deal. Vehicle was as discussed, prepared and ready when promised. The financial paperwork took a little longer than anticipated, but their F & I manager was on vacation and they informed me of the delay so I could plan my time. Very pleased. Would definitely recommend. More

I currently own a Ford Windstar Van, we are about to replace. Looking for a new car, these two sales consultants, )(they are a team and the later is new to the Dealership and is being mentored by t replace. Looking for a new car, these two sales consultants, )(they are a team and the later is new to the Dealership and is being mentored by the seasoned and experienced sales consultant)( have gone beyond the call in trying to assist my wife and I deciding which Ford model would best suit our needs. They provided the two models, one the Fusion, and the other an Escape for us to trial. What they did is that I was referred by the Service Advisor that I should see Dan. I called him up and he arranged for the car to be ready - take it for the afternoon - to test drive. We didn't do that but was able to ensure ourselves that we had a good test drive. Upon our return, the other car was ready for us to test drive. Yes, I do all my Service at Lenoir City since we arrived 5 years ago. This says a quite a bit about the management of the Dealership and a followup letter from the President jim Allen thanking us for the opportunity to become one in their Owner Family. To sum up the Service had been great and now the Sales Consultants have demonstrated that they do what the potential customer needs to assist in making one of the more larger investments we make. If the terminal is located in an area, it would be ok but I suspect that most people will want to do this survey, like me, from my home or office. More

They treat you like an old friend who has come by to buy a vehicle. Loved the fact that they had a woman sales person on staff! They immediately assessed my needs and couldn't do enough to get me what I wan a vehicle. Loved the fact that they had a woman sales person on staff! They immediately assessed my needs and couldn't do enough to get me what I wanted. Sent me home with the car to be sure it's what I wanted. I will definitely recommend them to friends! More

This was a great team to work with. The team was courteous and the purchase was very quick. I was not pushed or pressured to purchase add-ons. courteous and the purchase was very quick. I was not pushed or pressured to purchase add-ons. More

Matt was a very personable knowledgeable salesperson. He was not pushy and was able to answer all or our questions about the vehicle, service and warranties. was not pushy and was able to answer all or our questions about the vehicle, service and warranties. More

Blake agreed to meet me late in day due to my schedule. I liked the way he let the car sell itself. He was pleasant and present. The manager was upfront in all dealings and frank which I liked (he also allow liked the way he let the car sell itself. He was pleasant and present. The manager was upfront in all dealings and frank which I liked (he also allowed me to borrow his sweater because it got cold). At no time did I feel I was being patronized or treated differently being a female buyer. Blake and this Ford team went above and beyond with friendliness. I will highly recommend this place. More

Debra Graham is a true professional in getting the information about the vehicle we wanted. She followed through on getting the right people to the transaction, got the vehicle prepared for delivery, information about the vehicle we wanted. She followed through on getting the right people to the transaction, got the vehicle prepared for delivery, and explained the features of the vehicle. She even programmed the Synch before we left the dealership. More

i had looked at the web site for lenoir city ford, i received a e-mail back with cars i might be interested in, they had picked a good selection of cars, all had a autocheck attached, showing service re received a e-mail back with cars i might be interested in, they had picked a good selection of cars, all had a autocheck attached, showing service records, ownership {most were one owner vechiles }, none had any accident reports on them , so i had good idea of cars i was going to look at . when at dealership the manager was first to help me , i was there early, from him i was sent to salesperson, very quick to get my information, took me out to check out the cars, everything was handeled well and very pleased , they worked with me to get my finacing done quickly , i purchased a 2005 focus sedan , 5 months and no problems at all with the car , alos was given coupons for several free service vist in first year from purchase .i give them a good rating because i would recommend then to any of my friends as a good place to go to purchase a new or used car More

The customer service was great. The quality of the work and sevice was better tan any I have experienced.Everyone there was kind and friendly to me and my family. The over all experience was a good all ar and sevice was better tan any I have experienced.Everyone there was kind and friendly to me and my family. The over all experience was a good all around. More