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Lenoir City Ford, Inc. - Service Center
Lenoir City, TN
67 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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67 Reviews of Lenoir City Ford, Inc. - Service Center
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January 12, 2022
Two month wait, engine blown could not get loaner until checked out. Internal coolant leak. Called sales manager and service several times with no return calls. Did not get any action til 1/11/21. Escape b checked out. Internal coolant leak. Called sales manager and service several times with no return calls. Did not get any action til 1/11/21. Escape broke down on 11/14/20. Towed to shop on 11/2920 only 11,000 miles. More
by Denny
Employees Worked With
Eric and Angie
December 15, 2020
Bad parts!? Both my Taurus and Thunderbird have had new parts to go bad and had to be replaced just a day after being repaired. Thunderbird, was in the shop for two weeks before the first repair. And now 7 parts to go bad and had to be replaced just a day after being repaired. Thunderbird, was in the shop for two weeks before the first repair. And now 7 weeks, in the shop waiting to be repaired from the first repair. I’m frustrated and probably will not be back after this repair provided they get it repaired correctly this time. More
by Jane
Employees Worked With
Rob
December 08, 2018
Service experience Had 2 great experiences here. My recall service was quick & getting my car re-synced was completed fast. Friendly and attentive help. Most appreciat Had 2 great experiences here. My recall service was quick & getting my car re-synced was completed fast. Friendly and attentive help. Most appreciated! Thank you, Lenoir City Ford! More
by peerlessvolfan
Employees Worked With
Craig Manners, John Manners
October 27, 2018
WORST PLACE EVER This is the worst place to go! Their service dept has no communication and gives their customers a run around. The salesmen are the worst as well as t This is the worst place to go! Their service dept has no communication and gives their customers a run around. The salesmen are the worst as well as they were trying to send my husband home to try out a car over this past weekend with so many issues plus knowing we were not approved for a loan on that car. I've never had good service with this place and the only reason I went back this time is because of a warranty issue and a recall. Had I known before dropping my car off that I could go to any ford dealership, I would have went to Knoxville for service. There is always an excuse for their bad service and everything. I'll be glad when I get my car back and I can tell this place to kiss my tail! More
by BGoins2014
June 25, 2018
Serves the Customer Craig has provided excellent service on several occasions. Craig and his team found a screw in one tire that had signaled low air pressure. They tor Craig has provided excellent service on several occasions. Craig and his team found a screw in one tire that had signaled low air pressure. They tore the tire down and plugged the hole. All for no additional charge. Thorough and efficient. Great service. More
by Rudy
Employees Worked With
Craig Manners
May 09, 2018
nice people They are very friendly and helpful. Cecil Ball gave us some great advise and was patient. Thank you so much, we will differently use them in the fu They are very friendly and helpful. Cecil Ball gave us some great advise and was patient. Thank you so much, we will differently use them in the future.. More
by rose55
Employees Worked With
April 11, 2018
Fantastic service! I was having trouble with my vehicle, which was purchased from a different dealership, after about 2 years of ownership. I had called the dealership f I was having trouble with my vehicle, which was purchased from a different dealership, after about 2 years of ownership. I had called the dealership from whom i purchased the vehicle and explained the problems i was experiencing and told that my warranty would cover it. When i arrived at the dealership Josh explained that the specific part that needed repair had been specifically itemized out of my contract. Even though it was not his fault nor this dealerships, Josh was extremely apologetic and kind and even went as far as to try and lower the cost as a courtesy. After resolving this issue, we scheduled an oil change as well as a repair on a recall part on my car for the following week and Josh offered to personally drive me next door to my job and pick me up once the repair was finished. Josh is an extremely helpful and professional employee and is a strong asset to the Ford Lenoir City team. Thank you Josh for all your help and courtesy! More
by Cewalden
Employees Worked With
Josh Hutson
February 01, 2018
A GREAT DEALERSHIP I have purchased three vehicles from Lenoir City Ford since 2012 and have found them outstanding. My sales associate (who always treats me as a frien I have purchased three vehicles from Lenoir City Ford since 2012 and have found them outstanding. My sales associate (who always treats me as a friend), Cecil Ball, always remembers who I am, and shows a personal concern about my life. Ben Reel in the Service Department is an outstanding service "advisor" who never tries to over-sell someone (like some other dealerships have done), but explains exactly only what is needed. These two men make a BIG difference for a Ford dealership well worth purchasing and service any vehicle from. More
by ford1999
December 27, 2017
Bad customer service My Dad purchased a new Fusion and around 3000 miles the tire blew and when he went to service department he was treated rudely. He’s almost 80 years My Dad purchased a new Fusion and around 3000 miles the tire blew and when he went to service department he was treated rudely. He’s almost 80 years old. It’s like they get your money for the car but could care less about customers after that point. I’ve called Ford filed a claim, left phone message for service manager and he didn’t return my call, I asked that day if he was working the phone operator stated yes but he was in a meeting. A week later still no response. We try to keep our business local but for now on we’ll go somewhere that appreciates it customers even after the sale. More
by Teresa916
Employees Worked With
Carter Crubaugh
December 12, 2017
Insane to make me miss work to do nothing for my car I go in for a radio fix, yet another problem. Ok. So I have to wait for the sync guy? Here only Tuesdays and Thursdays, what a joke. I need a problem I go in for a radio fix, yet another problem. Ok. So I have to wait for the sync guy? Here only Tuesdays and Thursdays, what a joke. I need a problem fixed. I can't keep,missing hours from my job because you don't have a dedicated computer tech. Its ridiculous, especially because of the fact I know that there are so many computer problems with these cars. One guy totally outright lied to me about an installation, and I was told, oh now he no longer works here for certain reasons. Not my problem, fix my car, I paid for every warranty and the car outright. I deserve better service and at least a call when I call 3 or 4 times a day, with no answer. No callback. And on top of it I had the water pump replaced during the day, and I came at night and what? I have to wait for the oil change you should've done when you did the other repair. Absurd. Work with me on my schedule, and stop with the excuses and offering me a rental when I don't want one I want my car fixed and move on. If I didn't have these warranties and paid the money, why are you not helping me the way u were so happy to when I bought the damned car. More
by Dlopez619
Employees Worked With
Not any particular employee
