Lenz Truck - Fond du Lac, WI

Best auto shopping experience I've ever had. Ryan Knueppel made the whole truck shopping experience wonderful. I never even had to set a foot outside the building once I arrived. I had informe Ryan Knueppel made the whole truck shopping experience wonderful. I never even had to set a foot outside the building once I arrived. I had informed him ahead of time which truck from their inventory I would like to drive. When I arrived it was in the heated garage ready for my inspection with the keys in it ready to drive. I informed Ryan I had another truck from the website I would like to drive also. By the time I got back to the garage on my first test drive. The other truck was waiting for me to look at and drive. Also when you come back from a test drive the garage doors open automaticly and you pull right in to the heated garage. The sale and financing took about 20 min. I got a loan from my local bank (Landmark CU) on site right through Lenz even though I live in Oconomowoc. Dan Reilly in finance was great! By far the easiest and most relaxed car buying experience of my life. If you didn't know already Lenz deals in quantity of sales. The asking price is the price you pay, no haggling. And if you do your research you will know the vehicle prices are unmatched. They will also match any price within 500 miles if you happen to find a lower one. I doubt this happens much. I had been pricing trucks for over a year and always found Lenz to be the lowest priced to any comparison. Lenz Trucks has gained a customer for life More

2013 Tahoe, new for us! Set up appointment and Mike Buhler was ready for me when I got there. Looked at the 2013 Tahoe and took it for a test drive. Mike explain several it Set up appointment and Mike Buhler was ready for me when I got there. Looked at the 2013 Tahoe and took it for a test drive. Mike explain several items of interest to me and made me feel at ease with any questions I had. He took the time and didn't rush me at all. Traded in a truck and drove home with the 2013 Tahoe that afternoon. Everyone was friendly and professional. Yes I would recommend this dealership to my friends. Called back to the dealer couple of days later with a question and they were again friendly and very helpful on what to do. Thank you all. Joyce More

Vince Cooney Needs a Raise I want ot thank Vince and all the staff at Lenz for there friendly and polite service. I will definitely be back in the future to purchase another use I want ot thank Vince and all the staff at Lenz for there friendly and polite service. I will definitely be back in the future to purchase another used truck. Thanks and keep up the good work!! More

Great experience Thanks Steve for helping my wife and I find a vehicle that fits our likes and budget. Thanks also to Sam for getting us a great rate on the loan and c Thanks Steve for helping my wife and I find a vehicle that fits our likes and budget. Thanks also to Sam for getting us a great rate on the loan and convincing us to get the extended warranty. More

Needed a truck & found one After searching for 2 or more months for a truck, we finally found the one we wanted at Lenz. It was an easy process to purchase our vehicle. We drove After searching for 2 or more months for a truck, we finally found the one we wanted at Lenz. It was an easy process to purchase our vehicle. We drove it home same day. The office was clean and the staff friendly. I would purchase from them again, I only wish the tank had been full. Our service person Jake, was very helpful both online and in the office, with finance Sam was as well. More

Quick and Easy Experience Great selection of unique trucks not available elsewhere. I traveled 5 hours to purchase the truck and it was ready the morning I arrived. Paperwork Great selection of unique trucks not available elsewhere. I traveled 5 hours to purchase the truck and it was ready the morning I arrived. Paperwork and administrative activities were painless. The only complaint was I wish they would have filled up the tank prior to me taking possession. Overall though, good experience. More

Easy and Fast Transaction, Exactly what I wanted! Started online with the trade quote for current vehicle and found the truck I was looking for on the lot. Stopped down on Saturday took the Raptor for Started online with the trade quote for current vehicle and found the truck I was looking for on the lot. Stopped down on Saturday took the Raptor for a ride and made the deal on Monday. Quick easy and painless to deal with. Exactly the way every purchase should be. Thank you Ryan! More

Great Experience After shopping around Green Bay, the Fox Vally, and Fon Du Lac areas, I found exactly what I was looking for at Lenz. Not only are they competitively After shopping around Green Bay, the Fox Vally, and Fon Du Lac areas, I found exactly what I was looking for at Lenz. Not only are they competitively priced, but their service is exceptional. The entire staff was very friendly, helpful, and eager to go above-and-beyond to accommodate my needs. I would definitely recommend Lenz Truck to anyone searching for a quality used truck. More

Satisfied My wife and I made the drive from Milwaukee to Lenz to test drive and look at a couple of Jeep Grand Cherokees. After meeting with Marty we tried two My wife and I made the drive from Milwaukee to Lenz to test drive and look at a couple of Jeep Grand Cherokees. After meeting with Marty we tried two of them out. There wasn't any pressure and we decided to purchase one. The vehicle was in excellent shape, low miles and after he saw my trade, I received what I wanted for it. I was willing to spend a little more for the low miles compared to the one in Milwaukee. I would recommend them to anybody. More

Awful customer service. I bought a used Jeep on a Saturday, paid in full, and was going to pick it up on Monday (I should also mention that I specifically asked if the car wo I bought a used Jeep on a Saturday, paid in full, and was going to pick it up on Monday (I should also mention that I specifically asked if the car would be detailed and the fluids topped off and they emphatically said yes). I called 2 hours in advance to let them know when we would be there. The owner took us to the car (our salesman was "out") and it was the wrong car. He barely apologized, and when my husband asked if the car we bought was ready, detailed, and the fluids topped off he responded with "all our cars are ready to go." The car was FILTHY. Not only that, we went to fill it with gas before driving home and one of the blinker/tail lights went out and the oil light went on. Two hours later, before we were about to leave, my husband did a full check on the car and a fog light was also out. At no point did the owner come out of his office to apologize or even acknowledge the inconvenience we were put through. Oh, and on our way home, the other blinker/tail light went out. The next day, I emailed our salesman and told him we had lots of problems and asked when I would get the title; he didn't acknowledge/apologize either and just forwarded the email to someone else. The only reason I gave this dealership 2 stars instead of 0 is because Leon, who was not even our salesman, was the only person at this establishment who showed any kind of concern about the issues we experienced when we picked up the vehicle I bought. They should be ashamed of treating customers the way they do; that is not the way to run a business. Needless to say, I will never buy a vehicle from them again. More