Lenz Truck - Fond du Lac, WI

Best expeirience I've ever had at any dealer, hands down the best. I live over an hour away and was not able to get there until a half hour to close, they had the truck waiting for to test drive, staye down the best. I live over an hour away and was not able to get there until a half hour to close, they had the truck waiting for to test drive, stayed open an hour later for me and closed the deal! I was in and out in a hour and a half, and that included taking my prior truck in as trade not to mention with giving me the best trade in value I've been offered. They worked out numbers that worked for me and I've never been happier with a purchase. I've already sent two friends there that are looking to purchase a truck. I still can't believe how fast it all happened. I will definitely return for my next purchase. Thanks to all the lenz group! Oh! And thank you for sending me on my way with the gas cards! Nothing like driving off the lot worry free! Donnie Cunningham Milwaukee WI More

I have used Lenz for two car purchases and would and will use them for future purchases. Even though I have moved out of state. Great service! use them for future purchases. Even though I have moved out of state. Great service! More

I will never spend more than 100 dollars online much less buy something like a vehicle online without test driving. That's what I use to say. A co-worker from Michigan told me to check out lenzauto.com onlin buy something like a vehicle online without test driving. That's what I use to say. A co-worker from Michigan told me to check out lenzauto.com online and look for a rare hard to find truck I wanted. So I did. I had the best car buying experience ever in my life to date. Best vehicle I've ever owned to date. Thanks Lenz and Nik. Bobby Marcum TN. More

This was one of the smoothest purchases we have ever had. Ryan really went over the top to make sure we got what we wanted! Ryan really went over the top to make sure we got what we wanted! More

Did an online application for preapproval and Nik called me right away saying I was approved. Told him I will be in the next day to look at their inventory and work something out. Nik was a great person t me right away saying I was approved. Told him I will be in the next day to look at their inventory and work something out. Nik was a great person to work with. Showed me what I wanted to see and got me in and out of their office within 2 hours as I was in a hurry because I have things to do. Very knowledgeable and hard working, was able to answer every question I threw at him about the company and car I was interested in. I would recommend Lenz Truck to anyone interested in a truck or anyone who wants to know anything about trucks/cars. More

I spoke with Brad Lenz via computer and he answered my questions and set us up with financing, when we arrived the trucks we were interested in were inside so we could look at them. Marty then handled our questions and set us up with financing, when we arrived the trucks we were interested in were inside so we could look at them. Marty then handled our purchase and Dave the financing. Everything went very smoothly and we are very happy with our purchasae. I would recommend Lenz to anyone searching for a used vehicle. More

My experience with Lenz has been very enjoyable. I traveled from the mid-Michigan area to get my 2012 Chevrolet 2500HD and it was exactly as advertised. The price was right Marty and the rest of the traveled from the mid-Michigan area to get my 2012 Chevrolet 2500HD and it was exactly as advertised. The price was right Marty and the rest of the staff treated us great, meeting us at the airport and driving us back to Fond du Lac to pick up the vehicle. They also recommended places to eat and look for Fond du Lac sweatshirts. With over 400 vehicles on the lot there is a vehicle for everyone's taste. I had searched for months before finding Lenz. I would recommend Lenz (and Marty) to anyone looking for a high quality used truck. Rick Terwilliger More

About two weeks ago my boyfriend's truck caught on fire and was a total loss.. we were working with insurance company to get resolved and in the process started looking for a new truck.. On November 1 fire and was a total loss.. we were working with insurance company to get resolved and in the process started looking for a new truck.. On November 1,2013 we found a truck on the Lenz website that we were interesting in.. i emailed and asked to see pictures being there was none on website... within hours i received a email back fromm Brad Lenz which was asking his photo department to rush pictures so we could see it before we drove down from Oshkosh.. Friday night came and we decided to ride down and take a look at the truck.. much to our surprize the truck was everything Jeremy was looking for.. we told Mike Buhler that we wanted to hold the truck and would go to our credit union in the morning.. he was super helpful and made everything as easy as possible... I had worked with Mike about 15 years ago and didnt even know until we got to Lenz that he would be our salesman.. so it was wonderful to deal with a friendly face. On the drive home Jeremy said to me that he really like the truck and there was a noise that he didnt like.. we went to bank the next moring and secure funds.. Headed back to Lenz.. we explained to Mike what are concerns were and he had the service inspect the truck and they descovered a high performanace clutch was making the noise and it was normal... Jeremy was still uneasy... I then emailed Brad and let him know our concerns and he then reassured us that if something went wrong with clutch in first 30 days he would make sure we were happy... that was all Jeremy needed was the reassurance from Brad that he would stand behind the truck... we signed the papers and brought home the truck.. so after two weeks of sharing a car to get back and forth to work I got my car back and Jeremy got the truck that he has always wanted. Our overall expreienced at Lenz was a mazing, from Brad responding to me about the pics right away and Mike being super understanding and helpful... the service manager ( dont recall his name) explaining the clutch issues... We could not have asked for anything better. We will recommend Lenz to everyone.. we are glad to be part of the Lenz family.. THank you for all you did to make our experience extra easy.. you guys rock Jeremy Beck and Cathy Perryman More

My frustration started when we agreed on a trade in value and the cost of the new(used) car. Then I was told the last step was to have mechanics check the car over and I would be out of there in 15 minutes. and the cost of the new(used) car. Then I was told the last step was to have mechanics check the car over and I would be out of there in 15 minutes. They come back with saying the car needs repairs costing $2000 and that they were going to have to give me $2000 less on my trade in. My question is why wasn't this done right when I came in? It would make sense to me to give the car to the guys to look over before agreeing on trade in value and before agreeing on total price. That way you have all of the information you need to determine prices. That type of practice is called getting someone pregnant and is what gives car dealers a bad name. We agree on a price of a car and trade in and I start moving things into the new car and in the mindset of life with this car and then come out with the bad news. Secondly, the price of the car I bought was $34,497. I incorrectly assumed that the $15,473,17 final price was just sales tax and plate transfer. After I came home and looked at the receipt, I saw that there was a $295 service fee, title fee which states that a replacement is $20, but I was charged $95, $25 licence fee and another $25 processing fee. I was never told about these fees. Lastly, before I drove two hours to get there, I called and said that I couldn't locate the title and they said not to worry, we could still do everything without it. Once I got into Nik's office, that was not the case. I had to write Nik a check for $20,500 and he told me it would be cashed if I didn't get him the title within a certain amount of days. I did find the title and he sent my check back, but still very uncomfortable with that. Overall, I did not have a good experience and I won't be back. More

Really had a great experince here--this was my second time coming here and i was in and out with a new truck in like 2 hours--i had a small issue with the truck and they really went out of there way to c time coming here and i was in and out with a new truck in like 2 hours--i had a small issue with the truck and they really went out of there way to correct the problem--Nik Tries was great at getting me the numbers i wanted to see--deal done--I will be back! More