Lenz Truck - Fond du Lac, WI

We had a great experience with Mike Buhler and the Lenz team. My wife and I traveled from metro Chicago to purchase a 2011 Ram we had found on the Lenz website. I have to admit I was somewhat reluctant t team. My wife and I traveled from metro Chicago to purchase a 2011 Ram we had found on the Lenz website. I have to admit I was somewhat reluctant to drive 170 miles 1 way as the skeptic in me figured there were about 100 ways this could turn out to be a disaster and a huge waste of a day. But we were looking for a very specific vehicle and had not been able to find any trucks meeting our admittedly narrow criteria locally. I had called Mike the day before to verify the truck was available and double check the details. Mike was very responsive both via phone and e-mail. We went up to look at the truck and everything was as advertised. We did the test drive and when we returned Mike was no pressure and very organized having everything we needed ready to go once we decided to make the purchase. The whole process took about 2 hours and we were on our way back home. Fast, easy and pressure free. Thanks Mike! More

After looking for approximately one year I purchased a 2011 F350 from Lenz in May. Since I had been looking for so long I was very familiar to the ballpark price that I should expect. When I received th 2011 F350 from Lenz in May. Since I had been looking for so long I was very familiar to the ballpark price that I should expect. When I received the Auto Trader email which matched my specifics with the Lenz truck I was a little surprised to see the price below what I had become accustomed to seeing. Lenz Auto had a very detailed video lasting over three minutes pointing out the deficiencies and showing all of the truck. I took all the specifics, fed them into the KBB, Edmunds, and USAA pricing estimates and discovered what I already knew. The price was below, and well below, their estimates. I made a lower offer, however, I was told "no, it's a great price, it'll sell." Knowing they were right I bought the truck at listed price. However, never having purchased a vehicle without touching and smelling it I was more than apprehensive. I read the Better Business Bureau and Dealer Rater reviews and they were for the most part exceptional. You'll always find at least one pissy person, but taken as a whole Lenz's reviews were A+. I was working with Sam Pegram and he was more than patient in dealing with my skepticism and did a great job in assuring me that the product was good and that they would stand behind it. I live in South Carolina so I had it delivered, which was within four days once all the paper work was complete. Upon driving off from the delivery point I noticed the Check Engine light was on. I called Lenz and spoke to Dan Bergin. He said hold on and I'll call you back. He did within about ten minutes and gave me the name and number of the Service Manager at the nearest Ford Dealership and said he was expecting my call. It was a Saturday so we made an appointment for Tuesday. Meanwhile, I noticed a Silver Dollar size drop in my garage that looked like radiator fluid. When I took it in on Tuesday they found the problems (Redundant Line and Heater Assembly Shorted Out, and Primary Rear Radiator Leaking) and said that Lenz had only Ok'd the Check Engine issue and that they would see what they say. The Mrs picks me up for lunch and about half way through it I get a call from Dan Bergin saying that they are going to take care of all of it. Total cost, $1880. That's standing behind your name. It's coming on three months now since I received the truck and I love it. I have, and will continue to, recommend Lenz Auto to anyone that is looking for a quality used truck at a fair, or even below fair, price. More

While looking for a used Chevrolet Avalanche I came across several vehicles on ebay listed for sale. I noticed that listings were submitted by Lenz Truck Center in Fond Du Lac, Wisc. I clicked on the c across several vehicles on ebay listed for sale. I noticed that listings were submitted by Lenz Truck Center in Fond Du Lac, Wisc. I clicked on the centers web site and I began to review the Chevrolet Avalache's they had for sale. The web page is amazing. The video of each vehicle was excellent and the pictures really help you take a close up look at the vehicle. I found a 2009 Avalanche Z71 in mint condition on this site. Being from the Chicagoland area I called the number shown and Mike Buhler answered the phone. To my amazement, Mike informed me that the dealership was closed and that he was talking to me on his cell phone getting ready to eat dinner. Mike asked me which vehicle I was interested in and when I informed him of the 2009 Avalanche he knew the vehicle I was talking about. He did inform me that the truck center was very busy that Friday and that he was unsure if the truck had been sold. Mike took my phone number and told me that he would check and call me back after he had dinner with his wife. Mike called back within an hour and infromed me that the truck was available. Not knowing how to handle the situation Mike told me that he would hold the truck for a small deposit, fully refundable, until I could get to the center on Monday. The transaction was completed and I met with Mike on Monday morning. The truck was beautiful. Mike gave me the keys and told me to test drive the truck for a period of time. Once I returned to the center, a deal was struck. The process was absolutely great and Mike and Dave were two outstanding people. This was one of the best car buying experiences I have ever been involved in. Thank you Mike and Thank you Dave for the outstanding service!!!! I have told many people about this experience and hopefully they too will visit Lenz Truck Center in the future. Again thank you Mike. John Glos More

I entered into the buying process by first looking over the web site and chatting with a sales associate. I took the 2 hour drive to Lenz interested but not intent on buying a new vehicle. I arrived and to the web site and chatting with a sales associate. I took the 2 hour drive to Lenz interested but not intent on buying a new vehicle. I arrived and took a driving tour of the vehicles they had on the lot and at no time was I being hounded by a salesman. I stopped and went in to find Sam Pegram waiting inside. He asked me if he could be of assistance and the process continued. He brought up the information on the 2013 F-150 I was interested in, showed me the Car Fax report, talked with me about my trade in and than asked if I wanted to take the truck for a drive and he would take my truck to have it looked over. I was left alone to drive the truck and take a good look at it without anyone looking over my shoulder. I really appreciated that. When I returned he had a price for my truck and I was able to get the price difference that I was comfortable in and yes, I bought a truck! With in an hour they had me in my new truck with all the paperwork done and ready to go. I have purchased a number of vehicles over the years and the part I dislike the most is when I have to sit down with the finance manager as they always try to get you into the extra's. I worked with Dave Reilly and he did make the offers but he also respected my choice to not buy them and we moved on. I was very impressed! I had to call back a couple days later to find a code to program some things on the truck and I connected with Dan Bergin, He was great to answer my questions right away and make sure it all worked and I was happy. I would certainly go back to Lenz Auto for another vehicle and I would recommend them (and have ) to anyone looking for a different vehicle. Sincerely Jim Myers More

The TV adds make you want to look into the WEB site (which is over whelming) both of which are excellent. However, the courteous and professional employees just finish the deal. Absolutely no sales pr (which is over whelming) both of which are excellent. However, the courteous and professional employees just finish the deal. Absolutely no sales pressure and our pre visit (via a phone call) was quickly replied to with an email and all the spec sheets sent to me before I even left the house. Then upon arriving at the your location, the vehicle we wanted to see had been pulled up front and waiting for us. It was as clean as advertised and a short test drive brought us back to close the deal. Both Sam and Nik deserve Kudos' on this one, but Sam really drew us in. Our experience was more than we had expected, and goes with out saying Highly recommended to all. Keep up the good work. More

Sam was super nice and great to work with. He was proactive in contacting us before we drove the 177 miles to Fond du Lac, and greeted us when we walked in. He was 100% NO PRESSURE! We picked out 9 v proactive in contacting us before we drove the 177 miles to Fond du Lac, and greeted us when we walked in. He was 100% NO PRESSURE! We picked out 9 vehicles we liked before we even drove there and he was prepared to show us all of them. He didn't bother us when we looked around and let us drive as many vehicles as we wanted. We ended up buying the very first one we saw online weeks ago and it was one of the lowest priced of the bunch. Again, he didn't try to pressure us into buying something more expensive nor did he try to "upsell" us with warranties, protection packages, etc. I will DEFINITELY buy from Lenz again and would work with Sam. I've already recommended them to friends and relatives. More

Me and my husband have looked for the last two years for a truck. My husband was very specific on what he wanted. I came across the truck on line and called and talked to Steve right away. They were closing a truck. My husband was very specific on what he wanted. I came across the truck on line and called and talked to Steve right away. They were closing because it was 7:00 p.m. He was so kind and answered all of my questions. They literally just got it in and didn't even have a picture on the web yet, just a stock picture. Well anyway, he was very kind along with his staff. We will for sure be in contact with Lenz in the future. Ok one last thing, my son left a pair of sunglasses in the truck we traded in that he bought for his birthday with his own money. I called Steve and the truck was already going to a different location. Steve got ahold of the guy who was delivering the truck and asked him to check the truck for glasses and he brought them back to Lenz and Steve sent them to us in the mail. My son was very happy!!!!! Thanks again. Kelly More

We found a car on their website over a weekend. The following Monday we went to look at it and test drive. We were delighted with the car. Ryan Knueppel was great. Greeted us, put a dealer plate on the following Monday we went to look at it and test drive. We were delighted with the car. Ryan Knueppel was great. Greeted us, put a dealer plate on the car, no questions ask. He told us to take it for a test drive and then come back. We then met with Nick on the financing. With a bad credit score, Nick went to work and found us financing. Although we did not use the financing Nick found, it was refreshing to know that he took the time to find it for us. Next day went to purchase our new used car. The experience we great! NO PRESSURE!! I have heard great comments about Lenz and their staff in the past, but my personal experience confirms it. My future vehic.les will be bought at Lenz Truck. If anyone is looking, Lenz Truck Center is where I will refer them. More

Incredible service! Marty was very helpful with everything and never pushy as most salesmen are at other dealerships. Nik went above and beyond everything to get financing through and at an amazing everything and never pushy as most salesmen are at other dealerships. Nik went above and beyond everything to get financing through and at an amazing rate. Definately recommend Lenz truck to anyone and I will be back for all my future truck purchases! More

After many bad experiences looking at trucks across Wisconsin my wife and I stopped into Lenz. Craig was able to have us drive many different makes and models to make sure it was just the right fit fo Wisconsin my wife and I stopped into Lenz. Craig was able to have us drive many different makes and models to make sure it was just the right fit for what we needed. The whole experience was great and I look forward to buying another truck from Craig some day. More