Brian Lenz

I am extremely disappointed with my experience at Lenz Auto. In September 2025, I purchased a 2020 Mercedes GLC300. I work from home and rarely drive, yet in June 2026—after putting only about 7,000 miles Auto. In September 2025, I purchased a 2020 Mercedes GLC300. I work from home and rarely drive, yet in June 2026—after putting only about 7,000 miles on it—the vehicle developed a noise so loud that I had to have it towed to a local European mechanic. I was told that metal shavings in the oil had ruined the engine. The dealership claimed an oil change had been done just before I purchased it. My understanding is that this vehicle requires an oil change every 10,000 miles or once a year, and I had reached neither point when the engine failed. Facing roughly $12,000 for a used engine and labor was incredibly upsetting. What made this experience even worse was the response—or lack of one—from the dealership. I emailed the general manager and received no reply. I followed up with a voicemail and still heard nothing. When I finally contacted the owner, Brian, and explained the situation, his first response was that the GM denies ever receiving any communication from me. His second response was that I should have purchased the extended warranty. He then suggested trying to get the noise to stop and selling the vehicle to Carvana to get rid of it. He even told me that he knew this was unethical but it was a way to get rid of the vehicle. I found that suggestion deeply troubling and refused to pass the problem on to someone else. Instead, I paid the $12,000 to have the vehicle repaired. Lenz Auto provided no help with that expense. I understand that used vehicles can have problems, but ignored messages and the response I received are unacceptable to me. Based on my experience, I would not buy another vehicle from Lenz Auto. Buyer beware. More

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Brian Lenz and Justin Johnson are amazing to deal with. I have bought/sold probably close to 20 trucks to them over the years. Every experience has been awesome and they will continue to get my business fo I have bought/sold probably close to 20 trucks to them over the years. Every experience has been awesome and they will continue to get my business for years to come!! Highly recommend Lenz Truck. Over the top experience compared to any other dealer ive dealt with. More

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Lenz gave me a great truck that I’m happy with. They delivered on everything they said they would. Glad with my purchase They delivered on everything they said they would. Glad with my purchase More

by pauljkrupa Verified Customer Verified Customer

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This dealership was great to work with and holds true to their word! I definitely recommend Lenz to everyone I know and look forward to working with their continued excellence, expertise and all around grea their word! I definitely recommend Lenz to everyone I know and look forward to working with their continued excellence, expertise and all around great people in the future. More

by davidtjensvold Verified Customer Verified Customer

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Brian Lenz is an honest man and he made the experience simple and logical. Thanks Brian! simple and logical. Thanks Brian! More

by mathewsrepair01 Verified Customer Verified Customer

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An absolutely great experience and a great experience with salesman Zach except for one thing, the high pressure push for the extended warranty. The high pressure and sneaky way to try to get that warran with salesman Zach except for one thing, the high pressure push for the extended warranty. The high pressure and sneaky way to try to get that warranty added to the sale is an absolute turn off for me. Again, everything else is exceptional. THANK YOU. Judd Roehrig. More

by juddroehrig Verified Customer Verified Customer

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Awesome experience in all phases Ralph was great sales Chad in finance and Mark in service All get an A+ from me Chad in finance and Mark in service All get an A+ from me More

by brian.shinkle Verified Customer Verified Customer

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Place is a scam! Bought a salesman’s relatives truck the truck didn’t last 2000 miles or a month. Lenz wanted to tow it to there shop! They wouldn’t allow a third par Bought a salesman’s relatives truck the truck didn’t last 2000 miles or a month. Lenz wanted to tow it to there shop! They wouldn’t allow a third party to repair it. The whole situation was real fishy. As soon as the tech started taking the motor apart there was evidence someone was just in it. I’m guessing a family member did a favor took the trade in and now I’m left with a $28000 boat anchor. The owner atleast called me told me I could trade it in. I asked who would buy a truck that barely runs. He said sorry that’s what happens when you buy an old used truck was his words! More

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The folks here were very helpful and informative helping a couple of out of state purchasers find the perfect truck to pull our RV. Outstanding selection and customer service. It was well worth it for us to a couple of out of state purchasers find the perfect truck to pull our RV. Outstanding selection and customer service. It was well worth it for us to take the trip to beautiful Wisconsin to check out and test drive the many options before making our choice. They delivered it to us free of charge as soon as the paperwork was done. Highly recommend Lenz Truck! More

by FITZWALK Verified Customer Verified Customer

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I purchased my 2022 Explorer and it is wonderful. Everyone was very pleasant to work with. Everyone was very pleasant to work with. More

by bac1713 Verified Customer Verified Customer

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