Lenz Truck - Fond du Lac, WI

It was a ultimately pleasurable experience dealing with Lenz auto. The people and service is great and most of all the vehicle I brought I am quite happy with. Lenz auto. The people and service is great and most of all the vehicle I brought I am quite happy with. More

I spoke with Paul over the phone and committed to buying a vehicle they had advertise online. I agreed to their asking price and agreed to give a credit card deposit over the phone. I asked that the purchas a vehicle they had advertise online. I agreed to their asking price and agreed to give a credit card deposit over the phone. I asked that the purchase contract be emailed to me so I forward it to my local credit union for financing. Paul asked for my social security number and I refuse to give it to him as I was not interested in their financing. I supplied him with all of the information he requested. After waiting over 4 hours and numerous phone calls I called back and spoke with a Brad Lenz. He later emailed back saying that afternoon the vehicle has been sold to another party and money had been put down on the vehicle. I told him that at 10 a.m. I told Paul I would give him a credit card number for the deposit and committed to buying a vehicle. They said they sold the vehicle to another buyer because I was not interested in using their financing. Extremely unprofessional dealer! They later called and said the vehicle was once again available and apologized for the confusion. I agreed to buy the vehicle once again and flew out to pick it up. When I arrived the vehicle was waiting in a bay. I immediately discovered the truck was grossly misrepresented in the video they posted on line. The representative walking around the truck filming an "HD" video was showing the condition of the truck. In the video the rep specifically stated the vehicle was ding free and dent and there were no dents in the bumpers on the rear. The vehicle was presented as being in great shape. When I arrived at the dealership the vehicle had a large 2.5 foot key mark down the driver's side door and numerous dents around the truck. There was also a large amount of rust on the driver’s door and rocker. The tailgate had numerous dents and scratches. The truck was not washed, vacuumed or filled with gas. I was immediately asked to go to the business office to start signing paperwork before I had even driven the truck. I explained the truck was not as represented on line. I watched the video again on my phone to confirm I did not misunderstand the way the truck was represented in their video. I explained the video failed to show the damage including the dents, rust, and large key mark. I told them I was upset because I had bought 2 airline tickets one way to pick up the truck with my daughter and paid the dealership’s $100 fee to pick me and my travel companion up at our hotel. I had already invested money in a trip to pick up a vehicle that was described in the video and on the phone as being in great shape. I told them they had me because it would now require a cab ride back to the airport and 2 more last minute airline tickets. After discussion they were only willing to knock off $300 dollars. I was not happy but agreed because the entire ordeal would end up costing me $1500 to $2000 and I would have nothing. I drove the truck home only to have a fuel control actuator go bad on the drive back. I replaced it and mechanically the truck has been fine. Once home the truck required over $2500 worth of body work to repair body damage and rust issues. I would not recommend this dealership! More

We had been checking your website for a few months and really liked an Expedition you had listed as we had one before and missed it. I filled out an application online Friday night around 430. I receive really liked an Expedition you had listed as we had one before and missed it. I filled out an application online Friday night around 430. I received a call back within minutes from Nik Tries and he got the ball rolling. He got us a great interest rate and was very helpful with everything. We have bought several new and used cars over the years, with this being our first with Lenz Auto and I have to say this was the easiest and most pleasant experience. Special shout out to Nik and the rest of the team!! More

I made a cash purchase from Lenz. I worked with Brad for over three months as I got my money together. He was very professional and up front with the process and what trucks he had available. Lenz has the b over three months as I got my money together. He was very professional and up front with the process and what trucks he had available. Lenz has the best selection in a 500 mile area. I never went to the dealership or saw the truck first hand. Lenz video was very clear and the details on the truck were very well spelled out. Brad also worked with me on my trade in (sight unseen) and made me a fair deal. If you are in the market for a truck, this place is hard to beat and the follow up is excellent. Sincerely, Herb Reich More

was looking at new and used trucks at another dealership and was not happy with service, I saw the commercial for Lenz Trucks and also looked up there web page. was very impressed with details and video for and was not happy with service, I saw the commercial for Lenz Trucks and also looked up there web page. was very impressed with details and video for all the trucks I was interested in. I wrote down a few stock numbers and went to the dealership. the salesman was very friendly and helpful and bought out all the trucks I was interested in and let me decide if I wanted them. there price was way below any other dealer I had been too he answered all my questions and gave me a great deal for my old one. was in and out in a few hours with out any pressure to buy or not. More

I had been searching for a RAM Truck with a certain option comobation for months, and found what I was looking for at Lenz. I contacted Sam Pegram. He was very friendly and professional. I essentially option comobation for months, and found what I was looking for at Lenz. I contacted Sam Pegram. He was very friendly and professional. I essentially bought the truck over the phone. Sam had the side steps I wanted installed and sent me pictures of the finished product. When it came time to complete the deal, My wife and I flew in to Milwaukee, and Lenz was kind enought to send Ron over to pick us up. MKE is an hour south of Fond Du Lac - no small task considering the snow and recent bad weather. The truck was exactly as pictured, and more. The was no hidden charges and no BS. My truck is everthing I wanted and much, much more. I will certainly recommend Lenz and Sam for truck. Thier selection is impressive, and customer service phenominal. More

Found the exact truck I had been looking for on the Lenz website sunday evening, sent an email for a salesperson to contact me. Sam called my promptly Monday morning and arranged for me to come see the tru website sunday evening, sent an email for a salesperson to contact me. Sam called my promptly Monday morning and arranged for me to come see the truck that evening. The Duramax was exactly as described in their add, Sam was extremely fair in negotiating my trades and made the deal happen that night. Came back tuesday evening with the titles, quickly did some paperwork with Nik and was on my way with my new truck! I would highly recommend Sam and Lenz to anyone, probably the easiest vehicle purchase I have ever been thru! I will be back!! More

After experiencing a negative situation here in NJ, I phoned Lenz Truck Center one night and Mike Buhler called me back from home at 10:30 (my time) at night. He was honest, very knowledgeable, and very phoned Lenz Truck Center one night and Mike Buhler called me back from home at 10:30 (my time) at night. He was honest, very knowledgeable, and very friendly. I ended up flying out from NYC to Wisconsin the next morning and Met up with Mike. He's a heck of a solid, truthful guy, very hard to find such a person and such a dealership In this industry. I got a great deal on the best truck I've ever seen. I would definitely recommend Mike and Lenz to anyone, it was worth the trip. Probably the last honest auto dealer around. More

I was in a no win situation. Our primary family car was dead and we still owed money on it. After looking at nearly all the dealerships in the Milwaukee area and feeling that we had no options, my wife ca dead and we still owed money on it. After looking at nearly all the dealerships in the Milwaukee area and feeling that we had no options, my wife came accross Lenz Auto's website and found a couple of vehicles that seemed to be a good fit for our family of 6 humans and 2 dogs. While in the middle of my evening commute, I was able to call Lenz Auto and obtain a preapproval for a loan. Within a minute of receiving the confirmation email, I had received a phone call from Nik Tries, the finance manager. By the time I made it home, I had a deal in place if I wanted it. We packed up the family and drove from Milwaukee at 7:30 at night to Lenz where Nik had agreed to stay as late as it took to get the deal done. Not only did he get the deal done, he was very thorough in explaining all the details and put up with 4 kids running around his office with recless abandon! This was truly a one-stop-shop experience, he handled the title-work and license and registration on the spot. We left there with a vehicle at 10:30 pm, grafeful beyond words for what was just done for us. I cannot thank Lenz Auto, and Nik Tries in particular for the accomodations we received. Our friends were so impressed by our story that they went to Lenz Auto and purchased a vehicle two days later! I cannot speak for them in specific, but their story is very similar to the treatment I received. I would recommend Lenz Auto as your first and last option if you are looking to purchase a vehicle! Brett - Milwaukee, WI More

My recent purchase of a used Ram 1500 Megacab from Lenz was my best car/truck buying experience ever. I live in Massachusetts and could not find the exact vehicle i was interested in locally. I expanded was my best car/truck buying experience ever. I live in Massachusetts and could not find the exact vehicle i was interested in locally. I expanded my search and found Lenz. WOW! What an inventory! Their website with all the vehicle information was extremely informative. Love the videos of each truck. The online information along with the prompt and candide responses from Ryan and his staff made this long-distance purchase possible. Dan Bergin (Service Manager) walked me through all aspects of my truck and addressed any concerns i was having. He also personally drove the truck for me to verify that it drove straight and true. This gave me a HUGE piece-of-mind before i jumped on an airplane and invested time and money on the trip. Can't say enough about the importance of being honest and direct especially with your long-distance customers. THANK YOU. Lenz's service is OUTSTANDING. The Ram 1500 was exactly as advertised which eased any anxiety i was having about not personally testing the truck before making the long trip. The truck was spotless, cleaned inside, waxed and ready to go. Ryan left me alone to inspect the truck end-to-end and i felt absolutely NO PRESSURE. Every member of Lenz's staff was extremely friendly, professional and helpful!! Including my Lenz-provided shuttle ride from the airport. This whole experience restores my faith in American service and business. Lenz treated me like I was the most important person in the world. Almost makes me want to move to Fond du Lac :-) Thank you so much Ryan for your service and leading your team to make this experience so smooth and enjoyable. You and your staff are the best! Oh, and i ended up with an awesome truck too. To top the whole trip off, my son and I drove through Detroit on our return and took in a factory assembly line tour of Ford F150s (no Dodge tour available but just as cool). Great Memories all around!! Obviously i'm sharing my experience with everyone as I show off my recent purchase. More