Lenz Truck - Fond du Lac, WI

BUYER BEWARE! !! Mike was very dishonest from the beginning. Called our house phone Saturday about the truck we were coming in to look at on Monday and then claimed !! Mike was very dishonest from the beginning. Called our house phone Saturday about the truck we were coming in to look at on Monday and then claimed to have called Monday before 7:30am to say the truck we wanted was sold. (They are closed on Sunday). Tried to have us look at other trucks and when we said that was the only one we wanted, then all of a sudden the truck was available! We would have waked out, but this particular truck is hard to find. The finance guy was awesome, but will never go back. More

They were very helpful, kind, worked quickly but effectively on getting my car done for me in a timely manner. effectively on getting my car done for me in a timely manner. More

I wish they wouldve detailed the vehicle before I picked up. They were very polite. They let me look at vehicles instead of swarming me to purchase a vehicle and let me take my time except for at the end of up. They were very polite. They let me look at vehicles instead of swarming me to purchase a vehicle and let me take my time except for at the end of the month they wanted me to sign the papers before the new month started. More

Purchased a truck got it home opened right rear door and the bracket to the running board had broke. Called the salesman Zach to let him know. Told him what the part was that needed to be ordered. I stated the bracket to the running board had broke. Called the salesman Zach to let him know. Told him what the part was that needed to be ordered. I stated that I would be thru the area in about 2 weeks. I sent Zach a texted to let him know no response. The following day Mark from service called to check when I was coming. I asked if the part was in? Mark stated they had not ordered it. I feel that Zach dropped the ball on this but just sold me a truck. It’s my second purchase from Zach and will be my last. More

Process was simple and easy. I did ask about buffing the side of the truck I bought that wasn’t done. Also should be getting a second key that I hope is true. I did ask about buffing the side of the truck I bought that wasn’t done. Also should be getting a second key that I hope is true. More

Treated with respect and given all options I really liked that. My concerns were the car was making more noises after I got it back. Hopefully the next service that I have scheduled to do the rest of the w that. My concerns were the car was making more noises after I got it back. Hopefully the next service that I have scheduled to do the rest of the work will fix everything More

Bill was great at communication and came at my deal with a customer first approach. I highly recommend Bill if you’re considering at truck. a customer first approach. I highly recommend Bill if you’re considering at truck. More

I feel deceived in the price and how the extended warranty really worked. I was under the impression from what I was told the manufacturer warranty was in effect and then the extended warranty took o warranty really worked. I was under the impression from what I was told the manufacturer warranty was in effect and then the extended warranty took over after that. Paperwork states otherwise. More

Josh and Jim provided the best customer service I've ever experienced at any dealership! It was well worth the drive up from Wauwatosa for new tires. Now my car is driving smoother than ever. I will be going experienced at any dealership! It was well worth the drive up from Wauwatosa for new tires. Now my car is driving smoother than ever. I will be going back to them for all my future car service needs. More

Very knowledgeable and helpful. Will go to them again the next time I need service Will go to them again the next time I need service More