Les Stanford Chevrolet Cadillac

Not the Cadillac customer service I am familiar with. I tried to purchase a new Cadillac XT6 with a MSRP of over $75k. I submitted my interest via the website and received a call from Michelle Sladovich I tried to purchase a new Cadillac XT6 with a MSRP of over $75k. I submitted my interest via the website and received a call from Michelle Sladovich the next day. My first issue was after Michelle had pulled my credit and then told me I was approved for the car and after getting excited to pick up the car that day, she later told me the wheels had to be ordered and at that time she didn't know when the wheels would be delivered. When I expressed my frustration, especially after having my credit pulled, Michelle told me I needed to understand due to COVID-19. What I didn't understand was why that had not been communicated to me prior to pulling my credit to give me an option to shop around without having to have my credit pulled again. She then told me getting this car would be a win-win for her and me. I told her the win was for her because she will get the sale, I am left frustrated waiting for wheels to be delivered, which at that time she had no idea of when. After about a week, I later received a text from Michelle that the wheels were in. Again, I was excited and let Michelle know I wouldn't be able to get there until close to 6 pm. She let me know that was fine because they closed at 7 pm that day. So, I get there, I test drive the car, I love the car, and I'm ready to buy it. She tells me she is not sure if I can take the car that day because it was so late. So, again I'm disappointed. Nevertheless, I continue the process and ask how much more I'd need to put down to get 12,000 miles a year rather than 10,000. Michelle could not answer that question, appeared to be frustrated and communicated my question to the Finance manager. I witness Michelle and the Finance manager in a dispute about my question. I go into the Finance manager’s office and say I have been challenged through this entire process and didn't realize I was asking such a difficult question. He then says to me he has two other customers and because it was so late he didn't have time to spend time on my question. When he better understood what I was asking for, he shouted the dollar amount out to me of what it would cost for the additional miles. After that communication exchange, I'm out done and ask to see the sales manager, Mike Lowe, who then tells me they are doing everything they can to get me the car that day and that they have other things to do with it being so late. I tell Mike that I had just received the text that day, let Michelle know what time I'd be coming and then texted her when I was on my way. I didn't realize getting there an hour before closing was an inconvenience to him or his team, not to mention that while I was there, I had waited for Michelle while she was with another customer. After saying that I told Mike I could take my business to any dealership of my choosing, but had chosen their dealership, but would not be giving them business after my experience. After saying that and while walking out of this office, he said now that's a win-win. My thirteen year-old introverted daughter was as angry or more angrier than me and said, "Mommy, I am surprised you didn't say more." She told me what she would have said in her soft-spoken voice, which was "No sir, it's not a win for you, in fact it's a loss for you, because you won't be getting my money for one of your most expensive cars on the lot." She couldn't have said that any better. But I have to admit, at that point, I was exhausted and wasn't going to be treated that way any longer. The next day, I went to Novi Cadillac where the experience was aligned to my experience with Cadillac for my other two Cadillac cars, which was premium customer care like the Cadillac brand I am familiar with. I'm not sure Mr. Les Stanford or whoever the actual owner is of the Les Stanford dealership would be pleased with this type of service, nor General Motors as their sales are down more than 30%. More

Two words will keep you coming back to this quality dealership Michelle Sladovich. Michelle has leased us our last three Cadillac's. Not only is she knowledgeable about her cars but makes sure when y dealership Michelle Sladovich. Michelle has leased us our last three Cadillac's. Not only is she knowledgeable about her cars but makes sure when you do leave the dealership you are comfortable in using your vehicle and know she is available to you for any questions. The service dept. is always top rate and always do an excellent job on your vehicle More

Great staff not overbearing would highly recommed!!! I walked into the dealership not knowing anyone. The first person I made contact was a very friendly receptionist and operator. I told her who I was I walked into the dealership not knowing anyone. The first person I made contact was a very friendly receptionist and operator. I told her who I was looking for and she summoned him promptly. Mr. Bill Allen was a clean cut young staff member who treated me with respect and was most cooperative. He discovered an error in my registration brought it to my attention quickly. I was very satisfied ad leased the vehicle. FANTASTIC!! More

Z06 Deposit I wanted to place a deposit on a to be produced Corvette Z06. I tried dealers here in Northern California but most were unable to convert my desire in I wanted to place a deposit on a to be produced Corvette Z06. I tried dealers here in Northern California but most were unable to convert my desire into action. A friend recommended Kevin Will at Les Stanford. I contacted him and now have a deposit on an upcoming Z06 More

Best buying experience So thankful for Goran for walking me through the buying experience with no worries and no stress... step by step Goran lead me through and gave me the So thankful for Goran for walking me through the buying experience with no worries and no stress... step by step Goran lead me through and gave me the best deal possible... love my new Blazer! More

The purchase of my Corvette went quickly and smoothly even with the challenges of social distancing due to the COVID 19 issue. Goran was a pleasure to work with! even with the challenges of social distancing due to the COVID 19 issue. Goran was a pleasure to work with! More

Words cannot express enough of my gratitude I feel for the help and experience you have shown and given to me through this journey of my purchasing my car. Melissa Sinasac you Rock girl!! You made me feel the help and experience you have shown and given to me through this journey of my purchasing my car. Melissa Sinasac you Rock girl!! You made me feel so welcomed and positive. Much love to you and James Fillmore God Bless and stay safe out here. More

Great service and a pleasure to work with! Super price and awesome deal! Driving my dream car! Thanks for making this so super easy and painless and awesome deal! Driving my dream car! Thanks for making this so super easy and painless More

Absolutely great experience. Never been treated so good and taken care of. Definitely coming back to see Michelle for our next vehicle. Will drive the extra distance for this type of customer service and taken care of. Definitely coming back to see Michelle for our next vehicle. Will drive the extra distance for this type of customer service More

Michelle was The Best I drove from Alabama to visit family and was referred to Michelle Sladovich - Very Friendly, Professional, Transparent and I felt like Family - Thanks I drove from Alabama to visit family and was referred to Michelle Sladovich - Very Friendly, Professional, Transparent and I felt like Family - Thanks you for the Best Experience and worth the drive to release again More