Lester Glenn Hyundai - Service Center

Rude phone etiquette & not true to word When purchasing a vehicle with Lester Glenn Sales Department, they are very nice and seem to go above and beyond to satisfy and take care of their cus When purchasing a vehicle with Lester Glenn Sales Department, they are very nice and seem to go above and beyond to satisfy and take care of their customers. I have no complaints with the sales department and I think J.P, who sold me my 2014 Hyundai Elantra 2 years ago, is absolutely excellent, kind and personable. However, the Service Department is not nearly as kind, accommodating, and concerned for their customers as the Sales department would like you to think they are when you are purchasing your vehicle at Lester Glenn Hyundai. First, this is the advertisement that Lester Glenn Hyundai puts out as incentives to purchase a vehicle with them, verbatim, right off the top of their website: "Free oil changes and complimentary loaner vehicles with every vehicle purchase." I was repeatedly reminded of these incentives during the purchasing of my vehicle, which definitely played in to my confidence and trust in the purchase from this company. Well today I called the Service Department and requested a loaner vehicle while my Elantra is being repaired through my insurance company. Initially I spoke to a service associate and was told they don't loan out vehicles. I then asked to speak with a supervisor and was transferred to a supervisor named Joe, to whom I explained that I purchased my vehicle new from Lester Glenn 2 years ago and was under the impression (from their advertisement and from when I purchased my vehicle) that I therefore can use a complimentary loaner vehicle through them. I was then told that they aren't enterprise, they don't loan out vehicles to customers unless you are having service done through their company. Wow; I wish I had been told that during the purchasing of my vehicle or in the advertisement of my vehicle! Not only was I appalled by the response that I received, but I was doubly appalled by the manner in which I received it. The supervisor, Joe, was very rude, abrupt, had a bad attitude, spoke loudly to the point that it seemed like he was shouting into the phone, spoke so fast that I could hardly keep up with what he was saying, and generally didn't seem to care at all about Lester Glenn customer loyalty and/or satisfaction (which I had previously been under the impression is a high priority for the Lester Glenn business). I am now very hesitant to have any contact with their service department in the future, and will therefore have to rethink whether I want to purchase a vehicle from Lester Glenn again in the future. More

Great Experience! Heather Schumann was was so competent and professional she made my service experience today (7/6/16) a joy. I was in and out quickly. She took care Heather Schumann was was so competent and professional she made my service experience today (7/6/16) a joy. I was in and out quickly. She took care to explain the services I need for my Accent and got my car back to me by the time I needed it. Will make sure to call her when my next service is due! Great job! More

You get what you pay for Do Not buy your car from them. Yes they are cheap but try to get your car serviced there for a problem and expect to have to go back numerous times. Do Not buy your car from them. Yes they are cheap but try to get your car serviced there for a problem and expect to have to go back numerous times. Bought a 2015 Tucson and the tire pressure light came on. 4 months later still have the same problem. Needed to call Hyundai of USA and have them get involved. Save yourself the headache. Get a quote from them and take it elsewhere. More

Out of town I think his name was "Ed" in the parts department. My family stays in NJ and I work in Va. I needed a spare tire for my son car. He gave my options wh I think his name was "Ed" in the parts department. My family stays in NJ and I work in Va. I needed a spare tire for my son car. He gave my options which lead me to get the kit for our accent. I'm glad my husband choose this dealership to purchase "2" cars from, plus I'm a hyundai owner also. Hats off to you!!! More

Everyone very helpful Dropped car off for an oil change but didn't realize that I had 4 recalls for my Sonata - since I live in Jackson they were nice enough to get me a lo Dropped car off for an oil change but didn't realize that I had 4 recalls for my Sonata - since I live in Jackson they were nice enough to get me a loaner car for the day even though I didn't request it in advance More

Great service and great staff They meet you at your car always friendly with a smile on their face..... explain whats needs to be done and what can wait... The best part are the do They meet you at your car always friendly with a smile on their face..... explain whats needs to be done and what can wait... The best part are the donuts......and hot coffee... It's an award winning staff........ More

Missed Opportunity I though it was just me. I have purchased cars from this dealer ship and other Hyundai dealerships in the past. I even owned an Excel model. I am a Hy I though it was just me. I have purchased cars from this dealer ship and other Hyundai dealerships in the past. I even owned an Excel model. I am a Hyundai This service center does not go the extra mile. My Veracruz has a grinding noise. I was a mechanic so I know what it was. Took two visits to diagnose a wheel bearing replacement. Replaced and problem seemed solved. Months later the other side is making noise. I asked to have brakes checked since I figured that would give them a chance to look at it thoroughly. They did not find any problem. After I drove it I noticed it. (its wife's car and I do not drive it a lot) Must be a bearing or ball joint. When you have the car in the shop I would think you would take time to really inspect it. I know its about flat rate but I will pay extra for test drives if that's whats needed. I understand mechanics want to get paid. Then my Genesis was in for oil change the same week. They had the car for early drop off the day before and the whole next day. Car was not ready until 6pm that day. I said its late and I will pick it up the next day. Then I found out they have express lube service. Why not just tell me that ahead of time. I might be looking for a new dealership for service. I am OK paying more for the dealer compared to third party shops. I just want the extra level of service. More

Great Experience! I was able to get the appointment time I needed to fit with my very busy schedule.! The receptionist who made the appointment took time to understand I was able to get the appointment time I needed to fit with my very busy schedule.! The receptionist who made the appointment took time to understand my needs . I was able to get a loaner vehicle and an appointment that worked for me. Everyone I met was pleasant and sincere, not just going through the motions. Customer service is everything now. Congratulations on your selection of men and women who represent your name and dealership. Jonathan was the service representative who helped me, and he was wonderful! He answered my questions, explained everything carefully and was most courteous and polite. I recommend Lester Glenn Hyundai to all my friends. I have never been disappointed. Thank you. More

Great experience!!! Frank is the best salesman that I have ever dealt with. Knowledgeable of all the vehicles. Lets you make up your own mind. My 2nd experience with F Frank is the best salesman that I have ever dealt with. Knowledgeable of all the vehicles. Lets you make up your own mind. My 2nd experience with Frank. Would highly recommend him and the dealership!!! More

Gave car back in unsafe condition after warranty work I went in with my Elantra to get the front wheel bearings replaced and a rear shock under warranty. Picked up car 2 days later and everything went dow I went in with my Elantra to get the front wheel bearings replaced and a rear shock under warranty. Picked up car 2 days later and everything went down hill from there, got home found both front wheels with lose lugs and lower ball joint boot was torn with grease all over the area, following day driving on the highway car developed brake pulsation (there was nothing wrong the brakes when i took it in), same day driving on smooth flat road front end starts shaking, following weekend took it back and was told that i caused all the problems by my driving style (only drove the car 55 miles). Since then almost 2 months later service dept does not want warranty very poor workmanship, also had to pay over $1900 in parts and labour to fix the front end. Also all the bolts that were touched for the warranty work were lose. Great place to buy a car, horrible service experience, after all that wont be using service dept anymore. More