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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,492 Reviews

1,492 Reviews of Lester Glenn Subaru - Service Center

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August 02, 2024

Had a 60,000 Service and Brake Work done on my 2019 Forester. Lester Glenn Service Department did a Great Job. Kathy Ottmer did a Great Job explaining the Service of what’s going to be done to my car. More

by ftf25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Aug 02, 2024 -

Lester Glenn Subaru responded

Hi ftf25, Thank you for the positive review! We’re glad to hear that the service on your Forester went well and that Kathy provided great explanations and support! We’re thrilled you had an overall great experience with us. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

August 02, 2024

Everyone I have personally dealt with in the service area have always been extremely kind and helpful. Ekaterina, in particular, has once again gone above and beyond to help make my experience a pleasant one More

by tarland132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Lester Glenn Subaru responded

Hi tarland132, Thank you for your kind words! We’re delighted to hear that everyone in the service area has been extremely kind and helpful, especially Ekaterina! If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

August 01, 2024

Great and quick service as always! Awesome and courteous staff Definitely recommend it This is my second Subaru and will be back for the next one! More

by MLACERDA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Lester Glenn Subaru responded

Hi MLACERDA1, Thank you for the wonderful review! We’re thrilled to hear that you experienced great and quick service, and that our staff was awesome and courteous! We appreciate your loyalty and look forward to assisting you with your next Subaru! Happy Driving, The Lester Glenn Subaru Team

August 01, 2024

Everyone is extremely courteous and helpful. I had a specific concern and it was addressed More

by LAMWOOD4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Lester Glenn Subaru responded

Hi LAMWOOD4, Thank you for the positive feedback! We’re pleased to hear that our team was courteous and addressed your specific concern. If you need any further assistance or have more questions, don’t hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

August 01, 2024

Ekaterina is sweet and smart. She identified a problem I was not even aware of and took care of it. Thank you. More

by info@semanchiklaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Lester Glenn Subaru responded

Hi, Thank you for the wonderful feedback! We’re glad to hear that Ekaterina was sweet and smart, and that she identified and addressed an issue you weren’t aware of. If you need anything else or have more questions, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

August 01, 2024

Top rate service with no pressure to perform unneeded work. Service Rep Nicole is knowledgeable and friendly. More

by JERRYVIOLA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Lester Glenn Subaru responded

Hi JERRYVIOLA6, Thank you for your feedback! We’re glad to hear that Nicole provided top-notch service without any pressure! Her knowledge and friendly approach make a big difference, and we’re happy to see that reflected in your experience. If you need further assistance or have any more questions, don’t hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

August 01, 2024

once again i have to spend my valuable time coming in for service i didn't cause. your refusal to swap out valve stems on four brand new tires tells me everything about Lester Glenn and his operations. I wil More

by Angry Tanker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Damiano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Lester Glenn Subaru responded

Hi Angry Tanker, Thank you for sharing your feedback! We're sorry to hear about your experience and understand your frustration! Replacing valve stems is not a standard practice when changing tires, but we are happy to accommodate such requests for an additional charge. Our service director Kerry would like to speak to you further about this. Please reach out to us directly at socialmedia@lesterglenn.com with your contact information so we can address your concerns personally. Thank you again, The Lester Glenn Subaru Team

August 01, 2024

Appreciated the courtesy car and Nicole keeping me informed on how things were proceeding with the service. More

by BHINOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Lester Glenn Subaru responded

Hi BHINOP, Thank you for your feedback! We’re glad to hear that you appreciated the courtesy car and that Nicole kept you informed throughout the service. If you need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

August 01, 2024

They always go above and beyond to meet expectations. Excellent, high quality service every time. More

by BPERCELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Palazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kerry Monica, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Piro
Aug 01, 2024 -

Lester Glenn Subaru responded

Hi BPERCELLA, Thank you for the fantastic feedback! We’re delighted to hear that we consistently go above and beyond to meet your expectations and provide excellent, high-quality service! If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

July 31, 2024

good service, on time, good estimated finish time, pleasant service personnel. good coffee machine, clean showroom and restrooms. More

by RONPALA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Aug 01, 2024 -

Lester Glenn Subaru responded

Hi RONPALA10, Thank you for the positive feedback! We’re glad to hear that you experienced good service, timely completion, and pleasant personnel! It’s great to know you appreciated our coffee machine and facilities. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

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