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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,501 Reviews
Call Service Center (732) 966-9220

1,501 Reviews of Lester Glenn Subaru - Service Center

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April 26, 2024

Service is always great! Everyone takes time to take care of all problems even ones that might show up are revealed and explained the need for immediate action or should caus More

by EJBJUNE16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey EJBJUNE16, Thanks for your kind words! We're thrilled to hear that you consistently receive great service from us! Taking the time to address all problems and providing thorough explanations is what we aim for, and we're glad we've been able to meet your expectations. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

April 26, 2024

The Lester Glenn Subaru service team is efficient and courteous. The waiting room environment is comfortable and spacious. More

by JOANIE210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey Mulrain
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Apr 29, 2024 -

Lester Glenn Subaru responded

Hey JOANIE210, Thanks for your feedback! We're thrilled to hear that you found our service team to be efficient and courteous! Providing a comfortable and spacious waiting room environment is important to us, and we're glad you had a positive experience. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

April 25, 2024

Always great service. Kathy is a great service manager all my problems are always taken care of promptly More

by Jim P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Giordano, Kathy Ottmer
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey Jim, Thanks for your kind words! We're thrilled to hear that you consistently receive great service from Kathy! Providing prompt and efficient service is what we aim for, and we're glad she's able to take care of all your problems promptly! We'll be sure to pass along your compliments to her. If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 25, 2024

Efficient, honest service. Eric kept me updated along the way, so there were no surprises. More

by LEIFERSETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey LEIFERSETH, Thanks for sharing your experience with us! We're thrilled to hear that you found our service efficient and honest! Keeping you updated along the way is important to us, and we're glad Eric ensured there were no surprises for you. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

April 25, 2024

Very professional and time waiting was comfortable. Everything was taken care of in a timely way. More

by WOODALL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey WOODALL1, Thanks for sharing your experience with us! We're thrilled to hear that you found our service to be very professional and that your waiting time was comfortable! Providing a timely and comfortable experience is what we aim for, and we're glad we delivered on that promise for you. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Team

April 24, 2024

Kathy Ottmer is an amazing representative. It's obvious that she knows how to take care of her customers and possesses a wealth of knowledge about Subaru's operation and maintenance. I've bee More

by vingoe110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey vingoe110, Thank you for your loyalty and for sharing your experience with us! We're thrilled to hear that Kathy provided you with amazing service and that she's one of the reasons you keep coming back! Providing exceptional customer service and expertise is what we strive for, and we're glad Kathy delivered on that promise for you! We'll be sure to pass along your kind words to her. If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 24, 2024

Express service very convenient! Express service very convenient. Express service very convenient. Express service very convenient. More

by NEECE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey NEECE23, We're thrilled to hear that you found our express service very convenient! Your satisfaction is our priority, and we're glad that our express service met your needs. If you ever need anything else or have more feedback to share, feel free to reach out! Happy Driving, The Lester Glenn Subaru Team

April 24, 2024

Ekaterina was excellent customer service She was kind and knowledgeable Quick check in and great exit asked if I needed anything else Thank you More

by MARIABOAda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Giordano
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey MARIABOAda, Thanks for sharing your experience with us! We're thrilled to hear that Ekaterina provided you with excellent customer service! Being kind and knowledgeable is key to ensuring a positive experience, and we're glad she delivered on that for you! We'll be sure to pass along your kind words to Ekaterina. If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Team

April 24, 2024

Vehicle would not start. Road side assistance was very helpful in getting someone to my location. They got vehicle started and followed me to the dealer, When I arrived Nicol More

by RBOURQUE-2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey RBOURQUE-2, Thank you for sharing your experience with us! We're glad to hear that our roadside assistance team was able to help you promptly and efficiently! Nicole's quick sign-in process and clear communication about the vehicle's condition are what we aim for, and we're glad she provided you with great service! We understand the importance of getting your vehicle back on the road quickly, and we're thrilled that we were able to diagnose and complete the necessary repairs in less time than expected! If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

April 23, 2024

Check-in was fast and efficient. Nicole is the best and great to work with. More

by DENKENRAY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Lester Glenn Subaru responded

Hey DENKENRAY, Thanks for your feedback! We're glad to hear that your check-in experience was fast and efficient! Nicole is indeed fantastic to work with, and we're delighted to know that she provided you with great service. We'll be sure to pass along your kind words to her! If you ever need anything else or have more feedback to share, don't hesitate to reach out! Happy Driving, The Lester Glenn Subaru Team

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