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Lewisville Volkswagen

Lewisville, TX

4.8
2,642 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,642 reviews

May 04, 2023

The did not solve the problem. The dealer asked me to contact VW support and I reached to VW support and they say dealer should be able to diagnose the issue. I have owned quit More

by sdvarma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
May 05, 2023 -

Lewisville Volkswagen responded

We're sorry to hear about your experience, and we'd like the chance to make things right. It is never our intention to mislead our clients with their service repairs. Please give me a call so that we can discuss this further and hopefully find a solution for you. Brian Swarvar - Service Manager - (469) 702-9895

May 04, 2023

Excellent sales and customer service from Eric Zach when buying my car. He is very professional, friendly, helpful, and took care of me even after he made the sell. He made my car buying experience very eas More

by Natasha S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Zach - 5 star ?? rating , Rick Nowak
May 04, 2023 -

Lewisville Volkswagen responded

Natasha, we appreciate you taking the time to share your great experience with Eric at Lewisville Volkswagen! He is an asset to our team and we're happy he made this process easy for you. We're glad that any issues were resolved quickly and to your satisfaction. Drive safely, and enjoy the new ride!

May 03, 2023

Great experience! My salesman Erik was fantastic. I love my new Jetta. I can’t wait to buy another. I will recommend this place to everyone I know. More

by Allinoel234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Zach
May 04, 2023 -

Lewisville Volkswagen responded

We're thrilled to hear how fantastic Erik was during your visit to Lewisville Volkswagen. We're glad that you love your new Jetta and it's great to know you had a great car-buying experience with us. Thank you for taking the time to write this review, we appreciate your recommendation and we hope you enjoy your new Jetta!

May 03, 2023

This is the 4th car to purchase at LVW. It has always been a great experience for us! More

by judi.kinney66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Eagan
May 03, 2023 -

Lewisville Volkswagen responded

We are so grateful to have earned your loyal business, Judi! Thank you for being part of the Lewisville Volkswagen family. Enjoy the new ride!

May 03, 2023

The most important thing for me it’s how the people of service tech support and care since I stepped forward the tech center. More

by Danielfrodrigues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
May 03, 2023 -

Lewisville Volkswagen responded

We are so grateful for your support and trust! It means a lot to our team here at Lewisville Volkswagen to know how much you appreciated our service tech's assistance from start to finish. We're always here to ensure that your vehicle is running smoothly and efficiently. Take care!

May 03, 2023

Took too long. I had to get upset and tell them what was wrong to get it fixed. More

by dale2berneda
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce he was great
May 04, 2023 -

Lewisville Volkswagen responded

We are sorry that your service was not completed in a satisfactory time span. This is not the standard we hold for ourselves. We hope to have the opportunity to improve your experience with us next time, but please give me a call if there is anything I can do to assist you now. Brian Swarvar - Service Manager - (469) 702-9895

May 01, 2023

The service was prompt and efficent. Came in for an oil change, but after the free car inspection, I elected to have additional necesary services preformed. Now feel better about the fu More

by tomhogle315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Lewisville Volkswagen responded

We appreciate you taking the time to share your experience, Tom. We're glad you enjoyed prompt and efficient service during your visit to Lewisville Volkswagen. It's great to hear that the free car inspection helped identify additional necessary services so that you can feel better about your car's functioning. Thank you for choosing us and we hope to see you soon for your future maintenance needs.

April 30, 2023

Chris Prudhome made the buying process simple and easy. He was friendly, professional and knowledgeable about the product. John in finance was courteous and professional. The entire process was easy and fu More

by c.k.watts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Prudhomme
May 01, 2023 -

Lewisville Volkswagen responded

We're thrilled that you enjoyed your experience working with us! We will be sure to pass on the kind words to Chris, John, and the Lewisville Volkswagen team. Drive safely, and we hope to see you back!

April 30, 2023

Fantastic experience with the team involved in my purchase process, very attentive and very transparent. I will do more business for sure and recommend to all my friends! More

by Charles.lacerda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Zach
May 01, 2023 -

Lewisville Volkswagen responded

Thank you for the review, Charles! We always strive to be attentive and transparent with our customers, and it means a lot to hear that we left the right impression. Drive safely in your new vehicle, and we hope to see you back at Lewisville Volkswagen!

April 27, 2023

The sales an management team are great! They make you feel like you’re part of their family. More

by DAMTEXAN819
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hussain Jafri
Apr 27, 2023 -

Lewisville Volkswagen responded

Thank you for this flattering review of Lewisville Volkswagen! We truly appreciate your business!

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