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Lewisville Volkswagen

Lewisville, TX

Overview
Employees
Reviews
Vehicles
4.8
2,639 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,639 reviews

April 04, 2023

I will never take my car to this dealership for service again! And I will never buy a Volkswagen again! I have to wait a week for someone to see my car. I have been advised incorrectly regarding a par More

by Unsatisfied13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2023 -

Lewisville Volkswagen responded

Your review is very disappointing to read. We strive to provide timely and straightforward service, and I am so sorry for any delay and mix-up on our end. I understand you're upset and that we've lost your future business, but I want to make sure any ongoing issues here get properly resolved. If there's anything else I can do for you, please reach out to me directly. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

Apr 05, 2023 -

Unsatisfied13 responded

Brian, if I would have agreed to the recommended work from my last visit, not only would I have, with your team's advisement, paid twice for work previously performed but in total during the last 12 months I would have spent $20K on repair work on a 2012 VW Beetle. At this time, I am not able to pass an emissions test to register the car - I can't even sell the car because of the advisement from your team. Your service advisor didn't even take the time to look at all of my paperwork before calling me and telling me I have to replace a part your team replaced last year. A $6,000 dollar part! And, why don't you reach out to me directly to discuss? For a customer who has spent the amount of money I have with your service location, why should I have to call you? Your team ordered the part, your team advised me to purchase this part and your team installed this part for a car that is now unsellable.

April 03, 2023

Andrew helped us in purchasing the vehicle with necessary and luxury accessories within our budget. I appreciate his help the deal in smooth way. More

by Rajneesh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Calvert
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Apr 04, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with Andrew and the Lewisville Volkswagen team. Drive safely, and we hope to see you again down the road!

April 03, 2023

Easy check in and check out process. Overall great service. Meet all of my expectations. More

by BRANDILEA_TTU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate your business and hope to see you again at Lewisville Volkswagen. Safe travels!

April 02, 2023

Brandon was my sales person very friendly and kind and attentive to when I purchased my car he sought out to help me get a little light signal fixed on it so I was referred to the service department where More

by meliciaMccloyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, Bryce , Rick Nowak
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Apr 03, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We're so glad to hear that Brandon, Bryce, and Rick delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lewisville Volkswagen!

March 31, 2023

The overall experience was pleasant, quick and easy and would definitely use them again in the future. More

by janice_mcdonald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kastriot Kaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hussain Jafri
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Mar 31, 2023 -

Lewisville Volkswagen responded

Thank you for the review! We appreciate your business and hope to see you back again at Lewisville Volkswagen. Safe travels!

March 31, 2023

i like the complementary cleaning servicet hat they offer. very pleasant experience, nice workers and very friendly. More

by HIDAYAH
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
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Apr 01, 2023 -

Lewisville Volkswagen responded

We love hearing about our customers' positive experiences! Thank you for choosing Lewisville Volkswagen to service your vehicle--see you next time!

March 30, 2023

The person who assisted me was nice and he had the car ready for me to look at. All the paperwork was quick and before an hour I was done with everything . More

by t.vazquez52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Lewisville Volkswagen responded

Thank you for stopping by to leave us five stars! We are so happy to hear that you experienced prompt and proficient service at Lewisville Volkswagen. Happy driving until we meet again!

March 30, 2023

Very attentive and low pressure. They were easy do deal with. No complaints about the service received. More

by bth42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kastriot Kaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry in parts
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Mar 30, 2023 -

Lewisville Volkswagen responded

Thanks for the great review. This is exactly the experience we strive to provide for our clients here at Lewisville Volkswagen.

March 30, 2023

Thank you for a pleasant experience, an easy buying process, and your friendly staff. I love my new car, Thank you! More

by Heather
Recommend Dealer
Yes
Employees Worked With
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Zach
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Mar 31, 2023 -

Lewisville Volkswagen responded

Thanks for the great review of Lewisville Volkswagen, Heather! We appreciate your support.

March 29, 2023

Great service and very professional. Received on time and delivery on time as well. Thank you More

by c.olvera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Lewisville Volkswagen responded

Thanks so much for this positive feedback. We look forward to your next visit to Lewisville Volkswagen!

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