Lewisville Volkswagen

Not a good experience at the service department. Dropped off October 17 and got a text 10/25 saying car was ready. I texted back that I would pick it up next day and asked how late Service was open. Dropped off October 17 and got a text 10/25 saying car was ready. I texted back that I would pick it up next day and asked how late Service was open. Got no response. So we drove down after work to find the service department was closed. And know one has access to any keys. I wasted two hours for nothing. More

Always a great experience! Love the service video. I've been coming here for 11 years and don't plan on changing now. 😄 Love the service video. I've been coming here for 11 years and don't plan on changing now. 😄 More

They had what I wanted on the lot and got me in and out within two hours within two hours More

I had gone to two dealerships prior to ending up there. I just like the atmosphere better, no pressure. No desperate salesman. Just there to help. Very patient, helped explain things to me that I didn’t un I just like the atmosphere better, no pressure. No desperate salesman. Just there to help. Very patient, helped explain things to me that I didn’t understand. Overall very satisfactory experience, and I like my new car. More

Chris Prudhomme provided excellent customer service. He was helpful and went out of his way to make sure that everything was taken care of. He was helpful and went out of his way to make sure that everything was taken care of. More

Every aspect of my visit was executed perfectly. I was always kept informed of the status of work. I was always kept informed of the status of work. More

They did a good job losing a customer. Gave me grief about extended warranty needing to go back to dealership purchased from. Called selling dealer and they said they were wrong. Lewisvill Gave me grief about extended warranty needing to go back to dealership purchased from. Called selling dealer and they said they were wrong. Lewisville didn't even listen to follow up. Don't need that poor concept of customer service. More

Car sat for 6-7 days before they even looked at it. Did not know this when I made the appointment to bring it in. Factory recall, was not offered a loaner car for the 8 days I was without a car Did not know this when I made the appointment to bring it in. Factory recall, was not offered a loaner car for the 8 days I was without a car More

Mauricio was so easy to work with. I reached out to multiple dealerships trying to find the vehicle we were looking for and Maricio’s customer service by far stood out. I felt like I w I reached out to multiple dealerships trying to find the vehicle we were looking for and Maricio’s customer service by far stood out. I felt like I was bugging the other dealerships and he actually reached out to me versus the other way around which showed he listened to what we were looking for and notified us when he had it in stock. Simple and easy. This is my first time purchasing a vehicle from a dealership but my husband said it’s the easiest car buying experience he’s ever had. We greatly appreciate you Mauricio! Five stars! Thank you, so very much! This mom of 3, almost 4, of very very grateful. More

The customer service is out of this world. I took my 2011 GTI to get the DSG serviced due to approaching 160k. I received a video stating what was done and checked on the car. Yes I said vid I took my 2011 GTI to get the DSG serviced due to approaching 160k. I received a video stating what was done and checked on the car. Yes I said video. Absolutely blown away. I have never had such thorough service at a dealership. Tysm! More