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Lewisville Volkswagen

Lewisville, TX

4.7
2,634 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,634 reviews

June 17, 2022

Melissa Ortiz is one of the best service advisor I’ve interacted with. Great Mechanics More

by LSLAVITA41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing Melissa on DealerRater. We sincerely appreciate your feedback and business. Please let us know anytime that we may be of further service to you.

June 17, 2022

It was my first time visiting this dealership for a couple of recall items. I was very impressed with everybody I came in contact with from the service department (Melissa Ortiz) to the shuttle driver More

by broumpf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myles Lyons
Jun 17, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Melissa and Myles. We appreciate you. Have a great weekend and please let us know anytime that we may be of further service to you.

June 16, 2022

Very good your service. Nice change engin oil. Thank you for halping for me. Thanks More

by Justin kim
Customer Service
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Lewisville Volkswagen responded

Justin, thank you for sharing your service experience with Melissa. We appreciate your business and recommendation on DealerRater.

June 16, 2022

Service scheduled at very short notice and completed ahead of promised time. Very satisfactory customer service. More

by VASANRS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wallace Gauthier
Jun 16, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience at Lewisville Volkswagen. We appreciate you! Make it a great afternoon.

June 16, 2022

An absolute pleasure to deal with. The staff is thorough and make sure to address all your concerns. More

by WENDYSTEWARD22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Lewisville Volkswagen responded

Wendy, thank you. We appreciate your feedback here on DealerRater. Have a wonderful weekend.

June 16, 2022

Mauricio exceeded our expectations and made our car buying process pretty easy. He not only respond to our messages patiently over phone, but made our decision easier in choosing Lewisville Volkswagen More

by Srinivasa Panchumarthi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Maurico Puig
Jun 16, 2022 -

Lewisville Volkswagen responded

Srinivasa, thank you for sharing your experience with Maurico on DealerRater. We appreciate your business. Enjoy your new Volkswagen... we know that you will!

June 15, 2022

Purchased a 2013 Ford Focus from them and the few minor issues I found they took care of them and left me with a nice clean good running vehicle. As the minor adjustment were made after the sale the car wa More

by Rich Carter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Lewisville Volkswagen responded

Rich, thank you for recognizing Ivan and our team at Lewisville Volkswagen. We appreciate your business and recommendation here on DealerRater. Enjoy your new Ford Focus... and we are here for you.

June 15, 2022

Ryan Parli, Service Consultant, and Darian Whitmarsh, technician, did a great job of getting all scheduled work completed very quickly. Appreciate all they did! More

by bz22marshall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darian Whitmarsh, Ryan Parli
Jun 15, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing Ryan and Darian here on DealerRater this afternoon. We sincerely appreciate your business and recommendation. Make it a great afternoon and please let us know anytime that we may be of further service to you.

June 15, 2022

Quick, easy, hassle-free buying experience! Everyone was very friendly and helpful! Will definitely recommend to others and be repeat customers! More

by Lhastings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Lewisville Volkswagen responded

Congrats on your new Volkswagen. We appreciate your business and recommendation here on DealerRater. Please let Miguel, Joe, and David, know anytime that we may be of further service to you.

June 14, 2022

Wrote a letter to the parts manager about my poor service with no follow up. Service was not pleasant u til I got to the service department and the price quoted was 30% lower than what they charged me. More

by DERUBY2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Lewisville Volkswagen responded

David, I am very sorry you had a bad experience here at Lewisville Volkswagen. That is not the team that we strive to be at all. I will get to the bottom of it, I assure you, I don’t want you to feel like we are not doing the best we can for everyone that chooses to bless us with their business, honestly and fairly. I would like to speak to you if possible, so we can make this right for you. Sincerely, Danny Ragaglia

Jun 20, 2022 -

DERUBY2009 responded

Thank you very much, my number is 469-442-6640. I look forward to hearing from you.

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