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Lewisville Volkswagen

Lewisville, TX

Overview
Employees
Reviews
Vehicles
4.7
2,634 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,634 reviews

May 10, 2022

Andrew was clear, fast, efficient and listened to what I needed. It was an overall great experience! More

by tk421
Recommend Dealer
Yes
Employees Worked With
Andrew Calvert
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May 10, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Andrew at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you.

May 09, 2022

This is the 2nd car buying experience with Lewisville VW and salesperson Mo Puig. He’s awesome and knew just what I was looking for! Thank you for always making the process as easy as possible. More

by Cathey Putman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Prudhomme, Maurico Puig
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May 09, 2022 -

Lewisville Volkswagen responded

Cathey, congratulations on your new Volkswagen. We appreciate your repeat business and thank you for recognizing Mo here on DealerRater. Make it a great week!

May 08, 2022

Great atmosphere, great people, no nonsense dealership with wonderful staff. The service is impeccable, and you'll love dealing with them. More

by vulpinius
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience with our team at Lewisville Volkswagen. We appreciate you.

May 08, 2022

Tim at LVW always makes my visit there awesome. Great to know that my VW is being taken care of. More

by ANNBOULOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2022 -

Lewisville Volkswagen responded

Ann, thank you for recognizing Tim Larsen here on DealerRater. We sincerely appreciate your business and recommendation. Have a wonderful week.

May 07, 2022

My experience was good and my car was ready in the time I was told it would be. More

by swakefield0182
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you.

May 06, 2022

Misrepresentation on the website, Poor customer service by the Sales Manager and errors though the buying process identified by the buyer. More

by Atlas
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Maloy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Clary, Maurico Puig
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May 07, 2022 -

Lewisville Volkswagen responded

Congratulations on your new Volkswagen. We understand your frustration with seeing the vehicle incentive after your purchase, but it was not available when you purchased the vehicle 10 days prior. Please let us know anytime that we may be of further service to you. Thank you for your business and feedback here on DealerRater.

May 07, 2022 -

Atlas responded

The frustration is that it was not offered The sale manager (Greg) said only available if purchase dealer adds which is not disclosed. Also, it is misrepresented because the discount is on the dealer adds. Subtracting the $775 from the $1,690 for dealer adds is still $915 over MSRP. That is not disclosed on your website This is the second vehicle I purchased since August 2021 from Lewisville VW. I am in the market for another vehicle for my daughter (Jetta). This experience has now driven me to Hendrick VW.

May 05, 2022

They have new owners and are still trying to polish their service department. Phone customers received preferential treatment over in person interface. The location is the reason I will use them again- conve More

by shewasik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Calvert
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May 05, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us at Lewisville Volkswagen. We appreciate your patience as we are addressing your concerns. We are committed to making Lewisville Volkswagen the best VW dealership in North Texas. Have a great evening.

May 05, 2022

Intake was fast and efficient. Tim’s communication was clear, accurate and he set reasonable expectations. They held to the timeline and pick up was made easy and hassle free. Than More

by S.MATTESON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim and Melissa here on DealerRater. We appreciate your business and recommendation. Please let us know anytime that we may be of further service to you.

May 05, 2022

This dealership is great, from the moment you drive in they treat you like family. They are straight talking and honest. I have complete peace of mind when I take my car in for service. I would definitely More

by RAMATECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Brian Swarvar at Lewisville Volkswagen. We sincerely appreciate your business and recommendation. Have a great day!

May 05, 2022

They are reasonably price better than most other mechanic shops. I lived about 45 minutes away but I always come here. Our advisor(Tim) is always nice. More

by MICHELLESCAIFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing Tim Larsen on DealerRater this evening. We appreciate your business and for making the long drive. Have a wonderful evening.

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