Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lewisville Volkswagen
Lewisville, TX
2,639 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,639 reviews
April 13, 2022
Very friendly service. Our salesman Lee was very nice and polite. Everyone was very nice. Our salesman Lee was very nice and polite. Everyone was very nice. More
by jmcconlogue
April 12, 2022
Jeffrey Ramsbottom was my salesperson. I can only describe him as phenomenal. He listened to my needs and helped me find the perfect car at my desired price. He has exceptional customer se I can only describe him as phenomenal. He listened to my needs and helped me find the perfect car at my desired price. He has exceptional customer service skills - he was courteous, professional, and was prompt answering all of my questions. More
by txmidkiff1
April 12, 2022
Very convenient to where I live. The staff is friendly and very helpful. The only down-side is that the repairs took longer than I expected, but other than that they did a great jo The staff is friendly and very helpful. The only down-side is that the repairs took longer than I expected, but other than that they did a great job. More
by DAVIDMEYERTX
Verified CustomerEmployees Worked With
Ryan
April 12, 2022
My entire experience was great, started working with Heather and when I finally got to the dealership she was with other customers. But had other sales reps assist and keep everything moving , it was sm Heather and when I finally got to the dealership she was with other customers. But had other sales reps assist and keep everything moving , it was smooth, efficient. The entire experience was great, highly recommend them! More
by mahonb
Employees Worked With
Wallace Gauthier, Heather Zebrosky
April 12, 2022
Great service will definitely go back real friendly, totally satisfied with the staff. Thank you totally satisfied with the staff. Thank you More
by Fidelmartinez260
April 12, 2022
The service team is very nice and friendly, but the process for my car's one year check up seemed to be a bit unorganized. I made my appointment online and arrived on time. I was met by a service tea process for my car's one year check up seemed to be a bit unorganized. I made my appointment online and arrived on time. I was met by a service team member who was very friendly. I told him I would be waiting on site. I received a text message that I was checked in but after that time got no updates for three hours. I used the encouraged text feature to get a status update, but never got a response. The technician explained that it really isn't a text but rather sends an email and isn't filtered out amongst all the other emails they get so it isn't the best way to communicate. I went back and finally asked for an updated and was told that my car was just waiting for a wash and it would be ready. The technician explained that due to my car being electric the process can take quite a while. I understand that, but would have appreciated that being explained to me at the beginning. The other two issues I had were that I was told in my text I would received a video clip from the employee working on my car showing what they checked out. That never came. The other issue is the invoice for work doing didn't really tell me what was accomplished or what was checked. It even indicated they did an oil change, but the car is electric and has no oil. It indicate they did a tire rotation but the tires are different sizes and cannot be rotated. Again, the invoice indicated I would get multipoint inspection with video, but that never happened. I get that electric cars are a new thing for the folks at VW and there will be a learning curve. I will continue to use this dealership, but just had some disappointment in they way my visit was handled. They also explained that their company had recently purchased the dealership and there is a bit of a learning curve and they were also understaffed. Hopefully as we emerge from the pandemic and they get more familiar with electric cars, this won't be a problem going forward. More
by ronno1976
Employees Worked With
Ryan Parli (name listed on my invoice)
April 12, 2022
I feel that they are very nice people. I worked with mostly Pete and John. I am from Oklahoma and I have been working with them to get a specific vehicle for about 2 weeks. I have make pla I worked with mostly Pete and John. I am from Oklahoma and I have been working with them to get a specific vehicle for about 2 weeks. I have make plans to make the 5 hour trip multiple times. On the second go my car still hadn’t come in but John said to come down anyway and they would give me a loaner and get all the paper work done, and when my car came in they would deliver it. They knew about the time I was gonna be there but nothing had been prepared. I had to wait 2.5 hours to get everything said and done. I just wish they had sent me the credit application and had the loaner ready for me. I waited over an hour for just the finance person to just sign paperwork. I knew I would be approved because I already had a lease with VW. It ended up making it a very long trip and we had to work the next day. Not to mention the loaner I got hadn’t been cleaned fully yet. Over all they are very nice people but I have never had the process take so long. Now I am just waiting on my vehicle to arrive. More
by amatussak
April 11, 2022
Easy buying our new Jetta. " I don’t really want to writewhat to write a 25 or 15 word review I don’t really want to write but they won’t accept my contribution otherwise " I don’t really want to writewhat to write a 25 or 15 word review I don’t really want to write but they won’t accept my contribution otherwise More
by carltjohnson
Employees Worked With
Maurico Puig
April 10, 2022
Amazing Experience purchasing my vehicle! I was looking for an ID4 and I was able to get one super quick! I am so glad that I went to Lewisville VW! I was looking for an ID4 and I was able to get one super quick! I am so glad that I went to Lewisville VW! More
by R Avera
April 09, 2022
Service Department is the best. Tim always provides us with friendly and complete details of work bing performed. Tim always provides us with friendly and complete details of work bing performed. More
by studebaker.gary
Employees Worked With
