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Lewisville Volkswagen

Lewisville, TX

4.7
2,637 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,637 reviews

January 05, 2022

This dealership helped us alot, from mauricio our from sales to finance, i told mauricio our situation and he found a way to help us,he was nice and respectful. We will be coming back for any car that we More

by Angelv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bryant, Maurico Puig
Jan 05, 2022 -

Lewisville Volkswagen responded

We were happy to be of help to you. Thank you for placing your trust with us. Please let Maurico and our team know anytime that we may be of further service to you. Have a great day and enjoy your new Jeep.

January 04, 2022

I felt welcomed and not pressured to make important decisions. I feel like I had a good experience for how stressful this could’ve been. More

by samdiffley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Riccitelli, Omar Elwir
Jan 04, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience with out team at Lewisville Volkswagen. We appreciate you! Please let us know anytime that we may be of further service to you. Make it a great week!

January 04, 2022

el personal que atiende esta muy al pendiente del cliente y sus necesidades, ademas que se esfuerzan por brindar un excelente servicio personalizado. More

by SOHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Lewisville Volkswagen responded

Thank you for your five star review on DealerRater. Please let Tim know anytime that we may be of further service to you. Have a great week!

January 03, 2022

The service department at this dealership is corrupt, deceptive, and dishonest. We will no longer be doing any business with this dealer. More

by MAZZA4107
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Carson Ouzts
Jan 03, 2022 -

Lewisville Volkswagen responded

Hello Mr. Mazza: Thank you for providing me the two examples and for reaching out. It appears we do in fact have an internal issue with our pricing program. I will take the necessary steps to fix this so future customers will not have this experience. If you would be interested in giving us a chance to rectify, I will take 10% off the list price. At this moment I cannot commit to a labor amount, as I'm not sure if there is any other difference in what our tech quoted vs what the phone quote was, but I'd cut that to the lowest number of hours possible as well. Thank you! Jason Villa General Manager Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0681 jvilla@boardwalkag.com www.LewisvilleVW.com

January 02, 2022

Service rep was very helpful and courteous. Mechanic was very detailed and covered everything. Appreciated the follow-up. More

by BARBARALENGYEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Lewisville Volkswagen responded

Barbara, thank you for sharing your service experience with Melissa at Lewisville Volkswagen. We appreciate you! Have a great week and please let us know when we can be of further service to you.

January 02, 2022

Phenomenal customer service, Wallace was efficient, effective, patient & informative in helping me get exactly what I was looking for! I am very pleased with this dealership & their service! More

by Kaylan.thurmond
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wallace Gauthier, Chris Riccitelli
Jan 02, 2022 -

Lewisville Volkswagen responded

Congrats on your new Volkswagen! Please let us know anytime that we may be of further service to you. Happy New Year!

December 31, 2021

A very amazing experience there so happy for my dream car merry Christmas to all and a happy new year More

by LETICIABUSTILLO2015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Riccitelli, Jeffrey Ramsbottom
Dec 31, 2021 -

Lewisville Volkswagen responded

Leticia, what a great Christmas present too. Congrats on your new VW. Please let Jeffrey and Chris know anytime that we may be of further service to you. Happy new Year!

December 31, 2021

I was very pleased with the service that I received. Lewisville was able to take care of my car, at a time when I couldn't get an appointment at my local dealership. They were very knowledgeable and pro More

by arosa6541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience at Lewisville Volkswagen. We appreciate your business and recommendation. Have a great week.

December 31, 2021

The service was great and I will for sure be back. Thank you very much! More

by MICHELELYNSIMPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your experience on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you. Have a great week!

December 30, 2021

Omar was fantastic; he took the time to understand our family’s needs with a new car. He was knowledgeable about the vehicles and made the experience low-stress. Communication was excellent with each memb More

by CARSONALLGOOD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Zebrosky , Omar Elwir
Dec 30, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Omar and Heather on DealerRater. We appreciate your business and recommendation. Please let us know anytime that we may be of further service to you.

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