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Lewisville Volkswagen

Lewisville, TX

Overview
Employees
Reviews
Vehicles
4.8
2,647 Reviews
Our organizational vision at Lewisville Volkswagen is to establish ourselves as the foremost provider of top-tier automobiles in the United States. We are committed to delivering exceptional products that surpass client expectations, offering unparalleled experiences, and providing superior service. We strive to create a positive work environment for our teams and foster sustainable organizational growth by emphasizing personal development, thoughtful leadership, and groundbreaking innovation. By upholding the values of excellence, integrity, and continuous improvement, we aim to set the industry standard for value, quality, and client satisfaction.
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893 S Stemmons Fwy

Lewisville, TX

75067

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Showing 2,647 reviews

January 26, 2024

I dropped into the dealership, not knowing that they closed within 10 minutes of my arrival. Miguel Rodriguez was absolutely amazing. He walked us through the entire process, and was very friendly and e More

by vpuente86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Lewisville Volkswagen responded

We're so glad to know that Miguel and our team at Lewisville Volkswagen were able to assist you, even just before closing time! We appreciate your recommendation and we hope you're enjoying your new car.

January 25, 2024

It took the dealership three months to have a loaner car available for us. We requested it one week after taking delivery of our id.4 We dropped off our vehicle and after they had it for 3 weeks we final More

by Markorami21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Larsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Lewisville Volkswagen responded

I'm sorry to learn about the delay and lack of communication you experienced. We strive for efficient service and clear updates, so it's disappointing to know we fell short in this instance. Rest assured that I will be reviewing your feedback with our team to better understand what happened here and improve our work moving forward. If you'd like to discuss this further or have any other concerns to share, please reach out at your earliest convenience using the number I've included below. Thank you, Jimmy Foster - Service Director (972) 538-0570

January 25, 2024

Charles at the service department was great. Unfortunately they could not help me with remote start on my vehicle since it is a new model. More

by CONSUELO_HERAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Jan 25, 2024 -

Lewisville Volkswagen responded

Thanks for stopping by to share your experience with us, Consuelo. While it's great Charles provided excellent service, we're sorry we could not resolve the issue with your remote start. If there's anything our team at Lewisville Volkswagen can do for you down the road, please don't hesitate to reach out!

January 25, 2024

All of the folks in the service and parts departments have been instrumental in keeping my 2006 Jetta TDI on the road! More

by LIFERFLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph and Darius
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Jan 25, 2024 -

Lewisville Volkswagen responded

We're glad to know our service and parts departments at Lewisville Volkswagen have been able to help keep your 2006 Volkswagen Jetta TDI running smoothly! Thanks for the positive feedback!

January 24, 2024

I am very happy with the staff I met. They are very friendly and very professional. More

by GUSTAVOMELO1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Lewisville Volkswagen responded

Happy customers make us happy! Thank you so much for sharing this praise for our team at Lewisville Volkswagen!

January 24, 2024

It was great, forgot who took care of me but they did a good job and even cleaned my car. More

by jaycivrichardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Lewisville Volkswagen responded

We are glad to hear that our team provided excellent service and a satisfactory detail! Thank you for choosing Lewisville Volkswagen!

January 23, 2024

Why do I have to write an essay? This is worse than cover letters. Can't I just give them 5 stars? More

by Krasswerk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Lewisville Volkswagen responded

We are grateful for your feedback and this 5-star rating of Lewisville Volkswagen! Thank you!

January 23, 2024

David Maloy was first rate! Treats his customers like family. Proud to be part of the VW family More

by philipminutillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo Avila
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Renn
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Jan 23, 2024 -

Lewisville Volkswagen responded

Thank you so much for being a valued Lewisville Volkswagen customer and leaving us a five-star review! We are happy to hear that David treated you like family. Until next time!

January 23, 2024

The cost for 40k service and brake pad replacement is outrageous. However, the service was excellent. More

by jeril.kannampuzha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Eagan
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Jan 24, 2024 -

Lewisville Volkswagen responded

Jeril, we're glad to know you found our service excellent at Lewisville Volkswagen. We understand your concerns about the cost and appreciate your feedback. Thank you for choosing us!

January 23, 2024

They fixed the problem in a timely manner and kept me up to date when finished. More

by CH199RACING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Lewisville Volkswagen responded

Thank you for stopping in for service at Lewisville Volkswagen! We appreciate your five-star review. Safe travels!

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