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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
954 Reviews

954 Reviews of Lewisville Volkswagen - Service Center

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December 05, 2023

The service department staff was very nice and accommodating. The facility was well kept and clean. More

by smcschwantz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Lewisville Volkswagen responded

Thanks so much for working with the team and sharing this feedback with us. We look forward to your next visit to Lewisville Volkswagen!

December 05, 2023

Excellent customer service and support , They received me and treated well and patiently listening what I am telling about my car More

by umatalluri.rao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lewisville Volkswagen responded

We're so glad to know you had a positive experience at Lewisville Volkswagen! Our team always strives for excellent customer service and we appreciate your feedback. Thanks for your positive review!

December 04, 2023

I received grate service and work was performed faster than promised. I was told the work on my vehicle would take approximately two weeks, and I was pleasantly surprised when they completed the work with More

by NDP130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lewisville Volkswagen responded

We're glad to know that our team at Lewisville Volkswagen was able to exceed your expectations with the speed of service! Thank you for taking a moment to share this positive feedback. Safe travels in your freshly serviced vehicle!

December 01, 2023

Extremely disappointed as my tire issue was seen as wear and tear not because it happened because of hazardous road condition More

by ADEF0002
Service Communication
Recommend Dealer
No
Employees Worked With
White
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Dec 04, 2023 -

Lewisville Volkswagen responded

We're sorry to read about your disappointment regarding the tire diagnosis and explanation. We understand how frustrating this can be, and we would like to assist in any way that we can. If you'd like us to take another look or discuss this further, please don't hesitate to reach out directly. Thank you, Jimmy Foster - Service Director - (972) 538-0570

November 30, 2023

The cost of repairs was twice what a Chevrolet with the same issues would have been More

by shellbuckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
Other Employees : Rick Nowak
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Dec 01, 2023 -

Lewisville Volkswagen responded

Thanks for stopping by to share your thoughts with us. At Lewisville Volkswagen, we strive to remain as fair as possible and ensure our rates reflect the top-quality service we provide. If you have any additional concerns regarding our pricing, please be sure to give us a call.

November 30, 2023

The men there were really helpful and informative. They did everything with care and respect. Thank you guys! More

by donyaj.becker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Lewisville Volkswagen responded

Donyaj, we're glad to know our team at Lewisville Volkswagen was able to provide you with a helpful and respectful experience. Thanks for your positive feedback!

November 30, 2023

Quick, attentive, professional service. Greatly appreciated the brief video overview and narration by the technician and the courteous support and communication from the service advisor. More

by dave.pacholczyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Lewisville Volkswagen responded

Dave, we're glad to know you appreciated the video overview and our team's professionalism at Lewisville Volkswagen. Thanks for your feedback!

November 29, 2023

Superb customer service. Thank you! etc etc etc etc etc etc etc etc etc etc etc etc More

by daniel.vilmure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the names of any of these people and this is annoying.
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Nov 29, 2023 -

Lewisville Volkswagen responded

We are so happy that our Lewisville Volkswagen team earned your five stars. Thanks, Daniel!

November 22, 2023

Rick , The Service Supervisor has explained about the servicing clearly, It was really wonderful experience More

by SABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
Report | Print
Nov 25, 2023 -

Lewisville Volkswagen responded

We're so glad to know that you had a wonderful experience with our Service Supervisor at Lewisville Volkswagen. Your feedback is greatly appreciated, and we look forward to serving you again in the future!

November 21, 2023

Melissa was so great to work with. Fast friendly service. Will come back here again More

by Timh61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Lewisville Volkswagen responded

We are thrilled to hear that Melissa was great to work with. Thank you for choosing Lewisville Volkswagen. See you next time!

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