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Lewisville Volkswagen - Service Center

Lewisville, TX

4.7
957 Reviews

957 Reviews of Lewisville Volkswagen - Service Center

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October 13, 2023

not 5 because parts take to long to arrive. Melissa was awesome, Charles helped a lot. More

by luistrevo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Lewisville Volkswagen responded

While we appreciate the kind words about Melissa and Charles. we apologize for the delay with your parts. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Jimmy Foster - Service Director - (972) 538-0570

October 13, 2023

The service department representatives were fast, efficient, very professional, and very friendly. We were really impressed with the service they provided, overall. More

by MSNUCHOLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Oct 16, 2023 -

Lewisville Volkswagen responded

We're delighted to know that our service department at Lewisville Volkswagen made a great impression on you! We strive for efficiency and professionalism, so your feedback is much appreciated. Thank you!

October 13, 2023

Product installation was great and timely. This is my first Volkswagen and I hope to continue to get great service. More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Nowak
Oct 16, 2023 -

Lewisville Volkswagen responded

Dennis, we're glad to know your first experience with Lewisville Volkswagen was a positive one! We look forward to providing you with great service in the future. Thanks for choosing us!

October 12, 2023

L VW always takes care of me and I appreciate how helpful, kind, and respectful they are during the process. More

by Dkyousef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Lewisville Volkswagen responded

It's great to know that our team at Lewisville Volkswagen consistently provides you with helpful and respectful service. We appreciate your kind words!

October 12, 2023

Service was excellent from arranging a ride home to performing the work that was needed on the vehicle. Thanks. More

by bertauburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Lewisville Volkswagen responded

We're glad to know that you had an excellent service experience at Lewisville Volkswagen! Our team is always here to provide top-notch assistance. Thank you for your feedback!

October 10, 2023

The overall service team is great. Only issue I had was the wait time (2 weeks to 5 business days during the summer) just to have a technician to even look at the vehicle. They were More

by DLEE04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Lewisville Volkswagen responded

We appreciate your feedback and patience with our service team at Lewisville Volkswagen. We're sorry to learn about the wait time you experienced, we'll certainly work on improving this aspect of our service. Thanks for bringing it to our attention!

October 10, 2023

When my part came in I was notified and an appointment was set for the next morning. Car was washed and ready to go by midafternoon. More

by DAMTEXAN819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Calvert
Oct 11, 2023 -

Lewisville Volkswagen responded

We're glad to know that you had a smooth experience with us at Lewisville Volkswagen! Thanks for the positive feedback, and we hope to see you again in the future. Safe travels ahead!

October 08, 2023

Great team. Great service. We are always treated well at Lewisville Volkswagen. Responsive, courteous and professional. More

by MDAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Lewisville Volkswagen responded

We're delighted to know you've had consistently great experiences with our team at Lewisville Volkswagen. Your kind words about our service and professionalism are greatly appreciated!

October 06, 2023

I love Lewisville VW. This place is incredible! They have treated me like family since the very first time i stepped in their doors when it was Bobby Becks VW and now with More

by Robert Egan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Clowers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Eagan, Drew Gassner
Oct 09, 2023 -

Lewisville Volkswagen responded

Robert, it's fantastic to know that you've always felt like family at Lewisville Volkswagen. We're grateful for your continued support and loyalty over the years. Enjoy those VW rides!

October 05, 2023

Melissa was very helpful from the beginning, and took care of me very fast. Thank you Melissa! More

by MONA.BOLIVAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darin McKinney
Oct 06, 2023 -

Lewisville Volkswagen responded

Mona, we're thrilled Melissa could make your entire experience a success! Thank you for working with us at Lewisville Volkswagen!

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