Back

Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
955 Reviews

955 Reviews of Lewisville Volkswagen - Service Center

Sort by
September 02, 2023

Quick fix and great customer service. I brought my car in for a recall issue, and will continue to use Lewisville Volkswagen for all my service needs. More

by catlyn13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Sep 05, 2023 -

Lewisville Volkswagen responded

Catlyn, we're happy to know you had a positive experience with our team at Lewisville Volkswagen. We look forward to helping with all your future service needs!

September 02, 2023

The dealership treated me great, and the customer service was outstanding. I am however extremely disappointed in Volkswagen's stance on only covering battery replacement for 3 years on a new vehicle and th More

by CBARHORST0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lewisville Volkswagen responded

We appreciate your feedback and are glad to know that our team at Lewisville Volkswagen provided you with great service. We understand your concerns about the battery warranty policy, and we'll make sure to pass this on for consideration. Thanks again!

September 02, 2023

This is the best experience I've had with this service department in over three years. Accurate time lines were communicated and I liked the new design. More

by mattgros0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lewisville Volkswagen responded

We're delighted to know you had a great experience with our service department at Lewisville Volkswagen. We appreciate your feedback on the new design and accurate timelines!

August 24, 2023

Every employee at Lewisville VW is courteous, knowledgeable, and friendly. They also display a sense of urgency, which is greatly appreciated. More

by JAMESHERRING2178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
Aug 25, 2023 -

Lewisville Volkswagen responded

James, we're overjoyed to know our entire team at Lewisville Volkswagen has demonstrated our commitment to customer service! Thank you for the stellar review!

August 23, 2023

Great customer service! Very polite and friendly and good communication. Only negative is how long my car was at the dealership for service. Took four days just to get it More

by ANDREW.EBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Lewisville Volkswagen responded

Andrew, we appreciate your feedback about our customer service at Lewisville Volkswagen. We're sorry to learn that the length of time for diagnosis and repair was longer than expected. Your comments will help us improve our services in the future!

August 23, 2023

I like that you're sent a video to view about the services being done More

by dallen3308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Lewisville Volkswagen responded

We're glad you've enjoyed our service videos! Consistent and transparent communication with our customers is of top priority to us here at Lewisville Volkswagen. We're looking forward to working with you again in the future!

August 18, 2023

service department fixed my rim in 48 hours and touched it up thank you also being un construction it did not change anything More

by grapevine1428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Lewisville Volkswagen responded

We're glad to know that our service department at Lewisville Volkswagen was able to get your rim fixed quickly and efficiently, even during construction. Thanks for sharing your positive experience!

August 18, 2023

Outstanding place. Great service. Great people. Prompt, helpfull. Knows what they are ding. Highly recommend. More

by JOEPRINTS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Lewisville Volkswagen responded

Joe, we appreciate your high recommendation and are glad to know you had a great and efficient experience with our team at Lewisville Volkswagen! Thanks again for the stellar review!

August 18, 2023

The transaction process was quick straightforward. Good to be able to test drive similar car prior to purchase More

by Dschledorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristian
Aug 21, 2023 -

Lewisville Volkswagen responded

We're glad to know you found the transaction process at Lewisville Volkswagen straightforward and quick. We hope you enjoy your new ride!

August 17, 2023

Always courteous and go above and beyond every single time. From Melissa to the Technicians, I appreciate their professionalism, time, and effort. More

by glowshmoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darin McKinney, Charles White, Edwin Mejia
Aug 17, 2023 -

Lewisville Volkswagen responded

We're so glad to know that Melissa and our team at Lewisville Volkswagen have consistently provided you with top-notch service. Your appreciation means a lot to us!

...
34
...