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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
956 Reviews

956 Reviews of Lewisville Volkswagen - Service Center

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July 27, 2023

Courteous, friendly, and service dept was straight on and fast, I never used them before but will go back More

by AUDREYJANE1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Lewisville Volkswagen responded

Audrey, we're delighted to know you had a positive experience with our team at Lewisville Volkswagen! We look forward to seeing you again soon for another efficient vehicle service!

July 27, 2023

The service was excellent as Always! Kept me informed throughout the process. I highly recommend Lewisville Volkswagen More

by DAMTEXAN819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Chapman, Andrew Calvert
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Jul 28, 2023 -

Lewisville Volkswagen responded

We're glad to know you had an excellent service experience with us at Lewisville Volkswagen! Your recommendation means a lot. We look forward to providing the same level of service to you at your next appointment!

July 26, 2023

Great customer service, no pushy up sell. Was understanding when running behind due to traffic. More

by Mrsbiancamurillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Jul 26, 2023 -

Lewisville Volkswagen responded

Thanks for the great review of Lewisville Volkswagen! We appreciate your support.

July 26, 2023

Wonderful mechanical work and excellent customer service. The service advisor was super nice and helpful. More

by stellardrivellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Lewisville Volkswagen responded

We're glad to know you had a great experience with our service advisor and team at Lewisville Volkswagen. Thanks for the positive feedback, and we hope to see you back again down the road!

July 26, 2023

They keep everything up to date on my car. They're thorough and walk you though, on video, every inspe tion. More

by CATHESPADARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Lewisville Volkswagen responded

We're glad to know you appreciate our thoroughness and use of video for inspections at Lewisville Volkswagen. Keeping your car up-to-date is a priority for us! Thanks so much for the positive feedback.

July 25, 2023

Disappointed with service tech who said two weeks earlier that the breaks were in good/great condition but then took our vehicle in for close to $800 of work done on the breaks. Took too much time having to More

by DIGIT143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Lewisville Volkswagen responded

I'm sorry to read about your recent experience with us. It's certainly not our intention to cause any inconvenience or confusion regarding the condition of your vehicle and its maintenance needs. I'd like to personally look into this matter for you, so please reach out at a time that suits you best. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

July 25, 2023

Even though it was under construction the service was fast and efficient. They communicated very well. More

by BARBARAJJOHNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Lewisville Volkswagen responded

We're glad to know that you found our service fast and efficient at Lewisville Volkswagen, even during construction. Communication is key for us! Thanks for your feedback.

July 23, 2023

Very professional. Customer service was great. The efficiency was good. Keeping me informed with everything was on point. More

by nate_brown88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Lewisville Volkswagen responded

Thank you for the review, Nate! We are so glad to hear that you had a successful service experience working with the Lewisville Volkswagen team. Drive safely, and we hope to see you again down the road!

July 20, 2023

Great service and kept me updated throughout work. All staff very kind clean facility even during construction More

by lyndseyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Jul 20, 2023 -

Lewisville Volkswagen responded

Thank you for the positive review! We're glad to hear that our team at Lewisville Volkswagen provided great service and kept you informed. We appreciate your kind words and hope to see you again in the future!

July 19, 2023

I did not have an appointment and they fitted me in and got my taken care of and Melissa was fantastic. More

by sherece.ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Lewisville Volkswagen responded

Thank you for supporting Lewisville Volkswagen with your 5-star review! Melissa will definitely appreciate your shoutout. Take care!

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