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Lewisville Volkswagen - Service Center

Lewisville, TX

4.7
966 Reviews

966 Reviews of Lewisville Volkswagen - Service Center

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March 29, 2023

Great service and very professional. Received on time and delivery on time as well. Thank you More

by c.olvera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2023 -

Lewisville Volkswagen responded

Thanks so much for this positive feedback. We look forward to your next visit to Lewisville Volkswagen!

March 29, 2023

Been a customer for over 7 years. Never have I had to wait so long for an oil change. 2 hours. When I asked for an update in the waiting area the employee said I can go ask myself. I More

by t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Lewisville Volkswagen responded

I am so sorry to hear your recent service experience took longer than anticipated. We certainly expect more for our valued guests, and I will be sure to discuss your feedback with my team to ensure we are providing communicative and timely care. If there is anything else you'd like to share, please don't hesitate to get in touch. Thank you, Brian Swarvar - Service Manager - (469) 702-9895

March 29, 2023

It Should not take 3 hours for an oil change and tire rotation. Too long More

by karafahs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Lewisville Volkswagen responded

I am disappointed to hear that your oil change and tire rotation were not performed in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that this was not the case for you. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Brian Swarvar - Service Manager - (469) 702-9895

March 28, 2023

If you need service go see Melissa! ! She always takes good care of my families cars. More

by JASON.HOPPER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Nowak
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Mar 28, 2023 -

Lewisville Volkswagen responded

Jason, thank you for the review! We are so glad to hear that Melissa delivered such a successful service experience. Drive safely, and we hope to see you back again at Lewisville Volkswagen!

March 25, 2023

Great Experience! ! They did Great work and Bryce was up front, honest and a Great Service Advisor. This is the only shop I'll take my car for repairs. More

by Travis64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Cassels
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Mar 27, 2023 -

Lewisville Volkswagen responded

Bryce will appreciate the shoutout! Thanks for working with us here at Lewisville Volkswagen. We are glad to have your trust and loyal business.

March 25, 2023

Very knowledgeable and thorough with the repairs to my vehicle. Everything was laid out up front. Everyone that I dealt with was very friendly. More

by Caclifton2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Cassels
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Mar 27, 2023 -

Lewisville Volkswagen responded

Thanks so much for leaving Lewisville Volkswagen a five-star review! It's wonderful to hear that our team is providing excellent service that makes our customers happy. See you next time!

March 23, 2023

Friendly, professional service. We were able to obtain financing through the dealership to pay for our repairs. More

by jasonklamb
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Lewisville Volkswagen responded

Thanks for the great feedback, Jason! We are glad to hear that you are satisfied with our financial offers and service.

March 23, 2023

Great service from Bryce and the car was fixed as planned. Thank you for great service More

by reidrosser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
Report | Print
Mar 24, 2023 -

Lewisville Volkswagen responded

Bryce and the Lewisville Volkswagen team appreciate your feedback, Reid!

March 23, 2023

Friendly professional kept promise and clean warm drive up. Love the delivery person that brought me the keys. More

by D_TUINEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Lewisville Volkswagen responded

We really appreciate your positive feedback! Given the content of your review, it seems that your 3-star rating may have been accidental but, if there is anything we can do to assist you, please don't hesitate to be in touch. Thank you, Jason Villa - General Manager - (972) 538-0681

March 21, 2023

Bryce was great to work with, he was very responsive, provided gold star customer service. I love how the checklist and service suggestions were provided with the video and the page of services to approv More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Cassels, Ursula
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Mar 21, 2023 -

Lewisville Volkswagen responded

We're so glad that Bryce and Ursula could provide you with such an excellent service experience, Lori! It's also great to hear that our interactive service features and informative staff not only made your appointment all the more accessible but even led to your car driving even better than before. We appreciate your business and look forward to working with you again at Lewisville Volkswagen!

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