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Lewisville Volkswagen - Service Center
Lewisville, TX
957 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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957 Reviews of Lewisville Volkswagen - Service Center
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April 13, 2022
Love the video communications from the mechanic detailing everything he is checking on my car and explaining every step of the service. It’s amazing! Clear recommendations with detailed quote and options to everything he is checking on my car and explaining every step of the service. It’s amazing! Clear recommendations with detailed quote and options to accept each item or decline. I have been a customer for 14 years thru 4 VWs and have always been happy with the service provided More
by PLANNERKAT
Verified Customer
April 13, 2022
I took my son's Jetta in for 30K service and Ryan's attention to detail was fantastic. Everything was done in the time estimated and everyone was extremely helpful and courteous. As I wandered throug attention to detail was fantastic. Everything was done in the time estimated and everyone was extremely helpful and courteous. As I wandered through the dealership, the Sales Manager (John Chapman) even greeted and remembered me from my 2 yr ago (great) sales experience. More
by nancy.atchison
April 12, 2022
The service team is very nice and friendly, but the process for my car's one year check up seemed to be a bit unorganized. I made my appointment online and arrived on time. I was met by a service tea process for my car's one year check up seemed to be a bit unorganized. I made my appointment online and arrived on time. I was met by a service team member who was very friendly. I told him I would be waiting on site. I received a text message that I was checked in but after that time got no updates for three hours. I used the encouraged text feature to get a status update, but never got a response. The technician explained that it really isn't a text but rather sends an email and isn't filtered out amongst all the other emails they get so it isn't the best way to communicate. I went back and finally asked for an updated and was told that my car was just waiting for a wash and it would be ready. The technician explained that due to my car being electric the process can take quite a while. I understand that, but would have appreciated that being explained to me at the beginning. The other two issues I had were that I was told in my text I would received a video clip from the employee working on my car showing what they checked out. That never came. The other issue is the invoice for work doing didn't really tell me what was accomplished or what was checked. It even indicated they did an oil change, but the car is electric and has no oil. It indicate they did a tire rotation but the tires are different sizes and cannot be rotated. Again, the invoice indicated I would get multipoint inspection with video, but that never happened. I get that electric cars are a new thing for the folks at VW and there will be a learning curve. I will continue to use this dealership, but just had some disappointment in they way my visit was handled. They also explained that their company had recently purchased the dealership and there is a bit of a learning curve and they were also understaffed. Hopefully as we emerge from the pandemic and they get more familiar with electric cars, this won't be a problem going forward. More
by ronno1976
Employees Worked With
Ryan Parli (name listed on my invoice)
April 12, 2022
Very convenient to where I live. The staff is friendly and very helpful. The only down-side is that the repairs took longer than I expected, but other than that they did a great jo The staff is friendly and very helpful. The only down-side is that the repairs took longer than I expected, but other than that they did a great job. More
by DAVIDMEYERTX
Employees Worked With
Ryan
April 09, 2022
Service Department is the best. Tim always provides us with friendly and complete details of work bing performed. Tim always provides us with friendly and complete details of work bing performed. More
by studebaker.gary
Employees Worked With
April 08, 2022
This is my 3rd VW and Lewisville VW always takes excellent care of me and my vehicle. They go above and beyond regular service which are the main reasons I love the VW brand. excellent care of me and my vehicle. They go above and beyond regular service which are the main reasons I love the VW brand. More
by DWDAVIS1965
April 06, 2022
Fast excellent service. Ryan was able to get me scheduled when there was not a spot available for the day I needed. They inspected my car and did not attempt to hard sell me Ryan was able to get me scheduled when there was not a spot available for the day I needed. They inspected my car and did not attempt to hard sell me on any services I did not require. I bought my car from Lewisville Volkswagen and have continued to have it serviced at the dealership because of their honest reputation and attention to detail. This is an excellent dealership More
by BRIAN.KIDWELL
Employees Worked With
Ryan Parli, Jeffrey Ramsbottom
April 03, 2022
Tim Larsen is the absolute best service advisor. He has always provided great customer service. I will continue to recommend him to everyone. He has always provided great customer service. I will continue to recommend him to everyone. More
by myltaylor
Employees Worked With
April 01, 2022
Peter Smith runs an excellent maintenance shop. They fixed my problem with attention to detail and quality workmanship. Fair pricing and was kept informed while my car was in the shop. I will tell They fixed my problem with attention to detail and quality workmanship. Fair pricing and was kept informed while my car was in the shop. I will tell all my friends to use this shop. More
by MIKEMURDOCK56
Employees Worked With
Other Employees :
Brett Bradley
April 01, 2022
Professional, great communication, great service. Melissa was excellent at keeping me informed about my daughter’s car. Melissa was excellent at keeping me informed about my daughter’s car. More
by lizsimpson77
Employees Worked With
