Lewisville Volkswagen - Service Center

Danny did a great job getting the recall done on my VW. The service is unmatched. Thanks The service is unmatched. Thanks More

Melissa does an exceptional job on making the process easy by being so helpful and friendly. She goes the extra mile and it’s very appreciated! easy by being so helpful and friendly. She goes the extra mile and it’s very appreciated! More

You guys and gals are awesome, very well informed staff and always professional. The video of my vehicle was amazing, what a great way for show and tell. Keep up the good work Lewisville. and always professional. The video of my vehicle was amazing, what a great way for show and tell. Keep up the good work Lewisville. More

I love this dealership. The people working there are all so professional & funny. I love the atmosphere. They took really good care of me and my car in a very timely manner! The people working there are all so professional & funny. I love the atmosphere. They took really good care of me and my car in a very timely manner!! Ryan was amazing to work with! More

Melissa was my service advisor for this unexpected trip to the dealership service department. Initially my vehicle was taken in for an issue the VW app alerted me to, which they weren’t able to replic to the dealership service department. Initially my vehicle was taken in for an issue the VW app alerted me to, which they weren’t able to replicate. There were some other issues that existed (brake flush, 2 tires that were very well worn, and two filters that needed replacement as well) which I found odd because this vehicle was purchased as a CPO in August of 2020. We hadn’t even put 3500 miles on it since purchasing, and I asked her wouldn’t those items have been replaced (services performed) as part of the certification process? She wasn’t sure, as she usually deals with new cars, but would partner with her used car manager to get some answers. Ultimately, all the items were addressed (at no cost to me) and they even performed an oil change and wash as well. I have to say that I’m very happy with the service and thankful that Melissa was able to intervene with the management staff to correct these issues. This turned out to be an exemplary experience, and VW should be happy to have these folks representing their brand. More

Great service. Very curtious and prompted us immediately.... everyone is helpful there. We will continue to go back for service on our vehicle Very curtious and prompted us immediately.... everyone is helpful there. We will continue to go back for service on our vehicle More

They have gone above and beyond our experience. Their customer service has and will always be their #1 priority. Melissa walked us through everything and was absolutely amazing! Their customer service has and will always be their #1 priority. Melissa walked us through everything and was absolutely amazing! More

Tim took the time on the phone prior to visit to understand my needs and trim piece failure. Tim had the piece ordered and ready and replaced it along with the tire rotation service while I waited. understand my needs and trim piece failure. Tim had the piece ordered and ready and replaced it along with the tire rotation service while I waited. Dealership Comment: I was solicited to buy bread by a person from outside the dealership as I sat in the service wait area. Somewhat disconcerting for me. More

Had my vehicle worked on and spent $2000 and was back a few months later with the same related problem. It was not warranted and of course had to spent another $2000. I really don’t trust any service depar few months later with the same related problem. It was not warranted and of course had to spent another $2000. I really don’t trust any service departments. More

Service at Lewisville Volkswagen is always one and done! Friendly professional honest dealership. Great service great technicians best dealership. Friendly professional honest dealership. Great service great technicians best dealership. More