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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
954 Reviews

954 Reviews of Lewisville Volkswagen - Service Center

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March 16, 2022

VW kept my car for a week to fix the air conditioner. They did not fix it it’s not working and I have to take it in again for them to get the parts to fix it again. Also the outside mirror protector fell More

by JCREITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2022

Fast and clear communication from the Associate. 40k dealer service was completed without issue and in less than 2.5 hours. More

by jonathangibbons1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson Ouzts
Mar 15, 2022 -

Lewisville Volkswagen responded

Jonathan, thank you for sharing your service experience with us on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you.

March 15, 2022

It’s very hard to get ahold of the dealership to schedule maintenance, but they were able to get me in with a walk-in appointment More

by PDMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson Ouzts
Mar 15, 2022 -

Lewisville Volkswagen responded

Please reach out to me anytime that we may be f further service to you. You have my sincere apology that you were not able to reach someone on the phone. I would also recommend our online service scheduling at https://www.lewisvillevw.com/scheduleservice.html. Thank you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

March 13, 2022

I brought my Volkswagen Jetta in for an oil change and tire rotation because I trust this dealership, but the customer service is phenomenal. Great waiting room and amenities as well. More

by ROBERT.LARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Garcia
Mar 13, 2022 -

Lewisville Volkswagen responded

Robert, thank you for sharing your service experience with us at Lewisville Volkswagen. We appreciate you! Have a great weekend.

March 10, 2022

My first service experience with my 2022 Taos and it was nothing but excellent. The waiting area was comfortable for working while waiting for the service to finish, didn't mind waiting a bit more that exp More

by CHELONORIEGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Downs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson Ouzts
Mar 10, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with your 2022 Taos. Please let Joe and Carson know anytime that we may be of further service to you.

March 09, 2022

It was very good i would recommend anyone to the dealership who owns a Volkswagen. More

by MIMISBOY@yahoo.com
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Lewisville Volkswagen responded

We appreciate you recognizing Brian and our service department at Lewisville Volkswagen. Thank you. Enjoy the sunshine.

March 09, 2022

The multi-point inspection video was very helpful & Ive never seen a dealership do something like that before. More

by CAITLYNGRIFFIN1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Lewisville Volkswagen responded

Caitlyn, we appreciate your feedback and happy that you like our inspection video. It allows a level of transparency and communication with our clients. Please let us know anytime that we may be of further service to you. Make it a great week!

March 08, 2022

I really enjoyed the time I spent here, I was not expecting to have fun while waiting on my car to get serviced but these guys are just happy and very approachable, matter of fact, maybe I should ask More

by DELSKI4401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Lewisville Volkswagen responded

Thank you for recognizing our team members here on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you.

March 07, 2022

These guys were great, they did an awesome job staying in touch with me and letting me know what was going on with my car. They called me with any problems, and had it all handled with no time! More

by KATYNPALMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 07, 2022 -

Lewisville Volkswagen responded

Katyn, thank you for sharing your service experience with us on DealerRater. We appreciate you!

March 05, 2022

Great dealership with wonderful sales staff and fantastic service department. Been a loyal customer for 20 years and it’s because of the great care they give me. More

by Rachel K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Lewisville Volkswagen responded

Rachel, thank you for your loyalty over the past 20 years. We sincerely appreciate your business and recommendation. Please let Tim, Melissa, and the rest of the team know when we can be of further service to you.

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