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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
954 Reviews

954 Reviews of Lewisville Volkswagen - Service Center

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March 04, 2022

I like this dealer. They are always nice and thorough and efficient every time we come in. More

by JKA43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Melissa at Lewisville Volkswagen. We appreciate you! Make it a great week.

March 03, 2022

Everything went great very pleased thank you. Did a awesome job still happy. I’ll be back next year. It was kind of weird not have any new vehicles to check out. More

by edwrter7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim and Lewisville Volkswagen. Yes, the new car inventory had been a challenge this past year for all manufacturers, but check in anytime regarding incoming vehicles. We appreciate you!

Mar 07, 2022 -

edwrter7 responded

You’re welcome

March 01, 2022

Great service! Knowledgeable and courteous in everything. Kept me informed every step of the way! More

by TRAVIS.MANER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson Ouzts, Selena Segura
Mar 01, 2022 -

Lewisville Volkswagen responded

Travis, thank you for sharing your service experience with us on DealerRater. We appreciate you! Make it a great week and hope that you can enjoy this beautiful weather.

February 28, 2022

The time waiting and the service was good. I like the video prepared by the tech More

by Louis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Lewisville Volkswagen responded

Louis, thank you for sharing your service experience with Lewisville Volkswagen. We appreciate you! Make it a great week.

February 23, 2022

The staff at Lewisville Volkswagen was friendly and kept me informed. I felt their suggestions of maintenance were honest and fair. More

by mekamoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us on DealerRater. We appreciate you! Please let us know anytime that we may be of further service to you. Be careful on the roads out there with this ice.

February 22, 2022

They were kind enough to take my car in without an appointment and fix issue More

by DENNISWATERSDESIGN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Bradley, Carson Ouzts, Selena Segura
Feb 23, 2022 -

Lewisville Volkswagen responded

Dennis, we were happy to be of service to you and your VW. Please let us know anytime that we may be of further service to you. We appreciate your business and recommendation.

February 18, 2022

Tim was awesome to deal with! Kept us informed about the repair progress, and went above and beyond helping with warranty coverage More

by KERRYHENCHES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Lewisville Volkswagen responded

Kerry, thank you for sharing your VW service experience with Tim Larsen and Lewisville Volkswagen. We appreciate you! Make it a great weekend.

February 17, 2022

Always friendly and does a great job when handling my car. Thank you means alot More

by cedric_39q
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lewisville Volkswagen responded

Cedric, thank you for recognizing Melissa and Brian on our service team. We appreciate you! Make it a great day.

February 16, 2022

Have bought 4 cars here and have had all car service performed here. Excellent dealership. More

by j.francis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Lewisville Volkswagen responded

Thank you for your loyalty over the years and for sharing your experience here on DealerRater. It means a lot to our team at Lewisville Volkswagen. We appreciate you!

February 15, 2022

I did not have a good experience. My VW was towed here because it was the closest dealership to where it broke down. MY brand new VW with only 3500 miles on it was in the shop for 6 More

by BKOSTYAK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Carson Ouzts
Feb 16, 2022 -

Lewisville Volkswagen responded

Dear Miss Patterson: I am sorry to hear about your recent experience here with us at Lewisville Volkswagen. I completely agree and am very disappointed that we did not have better communication with you. Your time is a value commodity and should never be taken for granted. As a dealer, we do not control the roadside assistance for Volkswagen, or the parts timelines with the supply shortage, but we do control keeping you informed. I apologize that we failed you on this. I am not sure why there would ever be a part put on your car without involving you, even if it is non covered items like a pollen filter. I am not sure if you live here or in Oklahoma, but I would very much appreciate a chance to correct some of the issues and detail your vehicle for you. If I can be of any help, please call or email me directly. Thank you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

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