Lewisville Volkswagen - Service Center

They need more qualified technicians and was charged for items we never had to pay for. items we never had to pay for. More

As always the service was great and I was updated all during my service process. during my service process. More

Quick! Painless! At the Plano location it takes all day and into the next day for simple things. and into the next day for simple things. More

Service associates are very professional. However the shortage in tech personnel is affecting the service, oil change times, rotation and those services now take longer than usual. shortage in tech personnel is affecting the service, oil change times, rotation and those services now take longer than usual. More

I was taken care of quickly and I didn’t have an appointment. My service advisor was up front about the expected time for my repairs and kept me updated with options. Great job! appointment. My service advisor was up front about the expected time for my repairs and kept me updated with options. Great job! More

Carson was courteous, informative and delivered car as promise. I would definitely use him as my advisor again. promise. I would definitely use him as my advisor again. More

Tim has been my service since I first took my 2013 Beetle Conv here and he always provides a great service experience. I really like the video walk through they send with the recommended items to fix before Conv here and he always provides a great service experience. I really like the video walk through they send with the recommended items to fix before they start the work with the estimates for each item. I have never seen that at another dealership service dept. More

Apparent supply chain issues on a major part for our vehicle resulted in months without my vehicle. However, our tech advisor Melissa clearly went to bat for us and turned this frustrating situation int vehicle resulted in months without my vehicle. However, our tech advisor Melissa clearly went to bat for us and turned this frustrating situation into a very positive experience with Lewisville Volkswagen. We are very pleased with how this turned out. Thank you Melissa and thank you to the entire service department! More

Left cap off master cylinder! Not a good experience!!! Not sure we will be back. Not sure we will be back. More

My service consultant was very knowledgeable, friendly and honest. He communicated with me each step of the process. It’s always a pleasure working with him. and honest. He communicated with me each step of the process. It’s always a pleasure working with him. More