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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
951 Reviews

951 Reviews of Lewisville Volkswagen - Service Center

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December 01, 2021

Dishonesty in the appraisal for my VW CC. I will not be doing business with VW nor recommending VW to any friends or family. More

by COLVINMR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2021 -

Lewisville Volkswagen responded

I apologize for your recent issue and for any miscommunication. We appreciate your patronage at Lewisville Volkswagen and I am here for you, if you would like to discuss this further. Thank you. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

November 30, 2021

They didn't fix the back seats window buttons on the driver side saying they don't have time today and asked to bring the car back after 4-5 days More

by mufaddal.me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2021 -

Lewisville Volkswagen responded

You have our apology for the delay, but we will do our very best to get this fixed for you. Thank you for sharing your service experience with us.

November 30, 2021

Loved how fast my oil change was and how friendly the staff was! Thank you! More

by KERRI.WEBER.KW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2021 -

Lewisville Volkswagen responded

Kerri, thank you for recognizing Tim Larsen and our service team at Lewisville Volkswagen. We appreciate you. Please let us know anytime that we may be of further service to you.

November 23, 2021

The service I received was excellent! My problem was diagnosed and fixed promptly. The technician kept me informed all along the way. My car was returned washed and fixed as promised. More

by DAMTEXAN819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hussain Jafri
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Nov 23, 2021 -

Lewisville Volkswagen responded

Thank you for recognizing our team at Lewisville Volkswagen. We are here for you! Please let us know anytime that we may be of further service to you. Have a wonderful Thanksgiving.

November 22, 2021

Tim kept me informed of my car during service. Lewisville had been our go to for VW cars. More

by Ingrid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2021 -

Lewisville Volkswagen responded

Ingrid, thank you for sharing your service experience with Tim Larsen and our team at Lewisville Volkswagen. We appreciate you!

November 19, 2021

Waiting for about 1/2 hour re oil change...then advised no oil! Promise to call me when oil available...no call and that was over a week ago! Key fab was to be replaced...either is wasn't or a bad battery More

by HALFTON.SARA.JANE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Carson Ouzts
Report | Print
Nov 20, 2021 -

Lewisville Volkswagen responded

Hello Miss Halfton, I apologize for your recent issue at Lewisville Volkswagen. I know that we had an issue with oil production and distribution from Volkswagen recently, but that in no way excuses the poor communication that you received. The battery for your FOB should also have been quality checked, prior to leaving. I want you to know we are better than that and that we will use it for a training condition for the advisors. Again, we appreciate your patronage at Lewisville Volkswagen. I want to invite you to see me personally for your next oil change and I will take care of that for you. Again, I appreciate your time and look forward to being of service to you in the future. Peter Smith Service Director Lewisville Volkswagen 893 S Stemmons Frwy Lewisville TX 75067 972.538.0714 psmith@boardwalkautogroup.com www.LewisvilleVW.com

November 18, 2021

Very nice and professional. Great dealership . My car runs so much better . Great mechanics. Clean dealership very friendly . More

by zsuzsiegri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carson Ouzts, Selena Segura
Report | Print
Nov 18, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with us on DealerRater. We appreciate your business and recommendation. Please let us know anytime that we may be of further service to you. Have a great evening.

November 16, 2021

This dealership continues to improve. Jason and John did all they could to make it a great purchase experience More

by COREPOWERTECH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fatima Azhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your experience with us on DealerRater. We appreciate you! Make it a great week.

November 14, 2021

Carson provided excellent customer service throughout the entire process. Car wash was excellent as well. More

by kihoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson Ouzts
Report | Print
Nov 14, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your experience with Carson here on DealerRater. We appreciate you! Make it a great week.

November 11, 2021

dropped off on the am and Tim called ma me at 2.00 as he said I picked up and all is good More

by CEAGAN59
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2021 -

Lewisville Volkswagen responded

Thank you for sharing your service experience with Tim Larsen at Lewisville Volkswagen. We appreciate you!

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