Lewisville Volkswagen - Service Center

Waited 2.5-3hrs for an oil change. I should have been told upon arrival how long the wait was so I could have made the decision to wait or not. Took one week to make the appointment as I would leave voic told upon arrival how long the wait was so I could have made the decision to wait or not. Took one week to make the appointment as I would leave voice-mails for the service department and no one would call me back. Kept calling at different times throughout the week. More

I have been taking my GTI to this location for 3 or 4 years now and always have a good and painless experience. Tim Larsen is the best advisor. Makes sure his customers are taken care of and happy. years now and always have a good and painless experience. Tim Larsen is the best advisor. Makes sure his customers are taken care of and happy. More

It was easy and professional. I had to bring it back because there was a hose not attached back and it sounded like a race car. When I brought it back they were polite and professional. Then when they because there was a hose not attached back and it sounded like a race car. When I brought it back they were polite and professional. Then when they found the problem & were up front and confirmed my thought that I was not hearing things! More

Great place, great service! They treat me like family! They put themselves in my shoes when recommending services. I never feel like they are all about the money. They put themselves in my shoes when recommending services. I never feel like they are all about the money. More

This dealer is under new ownership and many of their techs left. As a result, we waited many weeks just to get an appointment and were told that once we dropped off the car, they probably wouldn't even techs left. As a result, we waited many weeks just to get an appointment and were told that once we dropped off the car, they probably wouldn't even be able to look at it for about a week. That part turned out to be true. Ultimately, they fixed 2 of the 3 problems. But, we had a strong disagreement on the 3rd problem which was an alignment of a camera that guides the lane assist and ACC. As the car is still under warranty, I felt the alignment should be covered however Volkswagen will not cover it past 15K miles. The dealer said, "we didn't sell you the car" and "it sounds like you have problems with the design of the car, and we don't build the car". Ultimately, after running my battery dead and offering to fix it for $320 (I fixed it myself for $230--not difficult btw), I took the car somewhere else and the other dealer found damage behind the grill that was causing the mis-alignment. The fixed it promptly, washed the car, were a pleasure to deal with and even helped me get the insurance company to cover the damage. I will not be back to Lewisville. More

The service team was great. They fixed my problem quickly and explained what was done in a thorough and easy to understand manor and explained what was done in a thorough and easy to understand manor More

Everyone was great from the time I tookMy car in till Everyone was great from the time I took My car in till my car was done. Great job! very perfecional and my day went great. Everyone was great from the time I took My car in till my car was done. Great job! very perfecional and my day went great. More

Tim was very professional and full of knowledge. Indeed very helpful!! Identified my problem right away an recommended a solution. Very good experience for sure very helpful!! Identified my problem right away an recommended a solution. Very good experience for sure More

I love the prompt service I receive every time I show up unannounced. This last time was to get "air pressure" reset. Thank you. Cheryl Dunlap unannounced. This last time was to get "air pressure" reset. Thank you. Cheryl Dunlap More

My air conditioner is not working in my 2020 Jetta but they need to keep it for a week. I will take it in September 2 they will have to bring me home and bring my car home when it’s done. They have no car they need to keep it for a week. I will take it in September 2 they will have to bring me home and bring my car home when it’s done. They have no cars I can use while it is being fixed. Not happy about that. More