Lexus Carlsbad

Excellent and friendly. Prior to coming into the dealership personally to purchase my car after the lease expired, I phoned the dealership numerous times to find out the proc Prior to coming into the dealership personally to purchase my car after the lease expired, I phoned the dealership numerous times to find out the procedure and if I needed to set up an appointment. . During these phone conversations, I got the feeling the person was always in a hurry and did not really want to help me even though I mentioned I had bought several cars from them. Coming in personally was the best, they couldn't do enough for me. You really need to work on phone courtesy to give the customer the same feeling as if they have stepped into your show room. More

The team was courteous, knowledgeable, and professional. The entire experience was elegant with each staff person knowing and performing their role with excellence. The process was made as easy and efficien The entire experience was elegant with each staff person knowing and performing their role with excellence. The process was made as easy and efficient as possible, and the ultimate result was very satisfying. More

Lexus sales and service tops We started looking for a new car in the spring of 2017. Lexus Carlsbad sales person Gary Kiner was most helpful. Then other compelling business took We started looking for a new car in the spring of 2017. Lexus Carlsbad sales person Gary Kiner was most helpful. Then other compelling business took us away for six months. When we returned in October, Gary remembered us and our preferences. He helped us select the car (a 2018 Lexus NX 300) that was just right for us. One problem occured when we got the car home. Although we had been careful about the vehicle measurements fitting in our garage, we forgot about the clearance for the rear door when open. When we opened the rear door it touched the garage door. We called Gary for advice and he offered to come over to the house. He adjusted the opening height of the door, pushed a button which beeped twice and put the new height in the memory and we have not had to worry about it since. That's a testimony not only to Gary but to Lexus for anticipating such a problem. More

Great job! Thank you to Walid for his patience, professionalism, and excellent knowledge. The sales manager also assisted Walid in the purchase of the vehicle an Thank you to Walid for his patience, professionalism, and excellent knowledge. The sales manager also assisted Walid in the purchase of the vehicle and both were top notch! More

Good people and great product. Once again Lexus won hands down when it came to all the competition out there. Dollar for dollar the best ride in town.best deal! Once again Lexus won hands down when it came to all the competition out there. Dollar for dollar the best ride in town.best deal! More

Amazing fantastic wonderful. Great people and service. Ashley in internet was pivotal in making me feel comfortable on my first phone contact. She had the car ready for me. Brad is a marvelous salesperson Ashley in internet was pivotal in making me feel comfortable on my first phone contact. She had the car ready for me. Brad is a marvelous salesperson with a great attitude and made the purchase fast, smooth and fun for my wife and I. Sammie the manager was also fantastic to work with and helped us greatly. Craig in finance is a gem. Great personality and attitude as everyone else I met during my purchase. Craig made sure we got the best rate available and was friendly and down to earth. Superb team. More

Mr. Walid Doumit, is very experienced and professional Mr. Walid Doumit, and the entire team are experts in all related to the vehicle I was looking for and accommodate any needs I have; not only Walid was Mr. Walid Doumit, and the entire team are experts in all related to the vehicle I was looking for and accommodate any needs I have; not only Walid was an all star, Finance and even receptionist were amazing. I do recommend this dealership above any other, this is my second car from here and I'll come back for my husban's too. Mr. Walid make the whole experience hassle free, and we felt no pressure to get what we want it in a win-win negotiation. More

Deal on 2016 RX450H The whole experience, which is still continuing was great. Had some training on all the updated accessories, and soon will attend training on the navi The whole experience, which is still continuing was great. Had some training on all the updated accessories, and soon will attend training on the navigation system. Both the sales person and finance people went out of their way to be helpful. More

Great experience purchasing our first Lexus! Our Sales Consultant, Mr. Walid Doumit, is very experienced and professional. We had no pressure to purchase a vehicle at his dealership located in C Our Sales Consultant, Mr. Walid Doumit, is very experienced and professional. We had no pressure to purchase a vehicle at his dealership located in Carlsbad, CA and he was very open and willing to negotiate a fair price for us. We went back and forth until we all came to an agreement about the price and monthly payments we could afford without placing too much pressure on us. We highly recommend Mr. Doumit, as he is very pleasant, friendly, patient, knowledgeable, informative and willing to work with you to negotiate the best price possible. We never imagined we were going to be able to afford a vehicle such as Lexus but he made it happen and we feel thankful, satisfied and very happy for this! Sincerely, Mr. and Mrs. De la Peña More

Awesome sales staff I came to Carlsbad Lexus to purchase my LS 460. I was totally impressed with friendliness, knowledge, patience and professionalism of the sales staff. I came to Carlsbad Lexus to purchase my LS 460. I was totally impressed with friendliness, knowledge, patience and professionalism of the sales staff. The salesperson provided in great detail the features of the car. I will certainly come back to this dealership when I purchase my next car. More