My experience with Lexus of Silver Spring has always been outstanding due primarily to Ajay Arora (Sales Specialist). He has worked with me since 2007, when I bought my first Lexus. Ajay is always courteous, attentive, and a consummate professional. He is extremely knowledgeable about the Lexus models. I favor the RX350s. He goes through the basics on the vehicle, always pointing out new features. He answers my questions, no matter how simple. Ajay seemed to take the extra steps to ensure the whole experience is pleasant and stress free. Ajay could definitely teach lessons in customer service. In my book, Ajay is the epitome of an "outstanding" salesman.
He introduced me to Michael Murphy in the Service Department, who is excellent. The dealership is always clean and well illumined, and everyone seemed pleasant and helpful. I have absolutely no reservations about recommending this dealership and especially Ajay to family, friends, and colleagues.