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Lexus Of Silver Spring - Service Center

4.7

78 Lifetime Service Reviews

2505 Prosperity Terrace, Silver Spring, Maryland 20904

78 Reviews of Lexus Of Silver Spring - Service Center

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September 20, 2018

"Quick to schedule and quick to complete"

- GLGcarowner

Last week I had the first service visit for my new Lexus, purchased in late February. I contacted Chris Cedeno, the sales associate who was so helpful when I was shopping for my new car, and he immediately arranged for me to bring my car in the very next day. Logan Brooks, of the service department, got me signed in quickly, and the 5,000 mile check was completed with no delay. At my request, Chris then very kindly reviewed a few of the features of my car that I was still unsure about how to use. I feel lucky to have such a helpful team--thanks to Chris and Logan.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cedeno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Logan Brooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2018 -

Lexus Of Silver Spring responded

Thank for sharing your experience with us!

September 11, 2018

"Great Experience at Silver Spring Lexus"

- Chris11

Had another great experience at Lexus of Silver Spring, Thanks again to the Lexus Team at Silver Spring, especially Chris Ceduno, Mike Murphy and Logan Brooks. Brought my LS-500 in for routine service, Chris Cedeno had my loaner car waiting and Logan kept me updated on the service of my car. Thanks again to a great team.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cedeno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Logan Brooks
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Murphy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Trevor Warwick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 11, 2018 -

Lexus Of Silver Spring responded

Thank you so much!!

August 31, 2018

"Horrendous service"

- AcuraTL05

10k mile service: They called and said it was ready for pick up, however, I still had to wait almost 2 hours once I arrived which is ridiculous. I had to take off work for this and it is extremely inconvenient when I have to wait for an additional 2 hrs after service was supposedly complete already. Why would you call the customer to let them know the car is ready? It took them almost 4 hours for a simple service. They kept giving me excuses and the run around as to why it wasnt ready. 15k mile service: I was leary of another service appointment at location due to my last experience and I was right. I was told over the phone when I scheduled the appointment that service would be 1 hr if I waited around car wash included. I was told upon my arrival for service that it would take 2 hours with the wash and 1 hr 15 min without the wash. I had my 1 yr old with me so any additional time and last minute change in plans don't work with her schedule and our plans. Then I was told my back tires are larger than the front so they cant do a tire rotation which is the entire purpose of the 15k mile service. Why wasnt this info in the system when I scheduled this appointment? The service manager blamed it on the Rockville call center and mentioned that it's something they're trying to work on. As a customer, I could care less where and whom I spoke to and where its's located. This was a waste of time and the lack of communication at this location doesnt exist. The employees never act like they care or take any responsibility for their crappy service.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Jason Villatoro
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 07, 2018 -

Lexus Of Silver Spring responded

We are sorry that you feel this way about your service experience with us. It appears as though the promise time was set incorrectly by our appointment team. Our appointments run between 1.5 - 2 hours. Very rarely are cars in and out in less than an hour for scheduled maintenance. Again, we apologize

Sep 07, 2018 -

AcuraTL05 responded

I have no problem with a longer service time but there is no communication between the store and the appointment team in Rockville. your appointment team needs extra training to provide customers with accurate information. You are essentially doubling the time they provided and wasting customers time. On top of that, I made an appointment unneccessarily since no one was aware that my tires couldn't even be rotated until the day of.

August 17, 2018

"Superb Service for Sixteen Years"

- cb2229

Kudos to Mike Murphy and the service team at Lexus of Silver Spring. I purchased my car 16 years ago from Mike Murphy, who at the time was salesman but shortly thereafter became a service service manager representative. I can't say enough for the level of professionalism and commitment that Mike has for customer service. He is always readily accessible and has provided clear and instructive maintenance recommendations and has been particularly helpful in resolving service issues; sensitivity to financial and time constraints. He understands relationship management and the importance of inspiring trust,competence and respect for his customers. He understands the long game.

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Recommend Dealer
Yes
Employees Worked With
Michael Murphy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 20, 2018 -

Lexus Of Silver Spring responded

Thank you!

August 02, 2018

"Raheem is the best! "

- Vroomvroomvroom

Raheem helped me with my 5,000 mile service. He is so nice! He was patient and helped me through my service. I will come back again for Raheem!

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Recommend Dealer
Yes
Employees Worked With
Raheem Alvi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tony Kim
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2018 -

Lexus Of Silver Spring responded

Thank you!

August 02, 2018

"Great service"

- Michelle

Thanks to Cj and Tang. I had the most comfortable and exciting experience with servicing my car!!! Cj really took the time to explain to me everything. I really appreciate it.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nguyen Tang
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2018 -

Lexus Of Silver Spring responded

Thank you!

July 31, 2018

"Customer service."

- Dadir

My wife’s Car broke down, this morning. When she got to the dealer Alex Silva was very professional and helpful. Not only her car fixed she was given a loaner. She was overwhelmed by Alex professionalism. Having owned four Lexus and still own Two RX 350. Kudos to Lexus of Silver Spring.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex Silva
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 07, 2018 -

Lexus Of Silver Spring responded

Thank you for the review and for your business!

June 28, 2018

"Patient and understanding "

- Flygirly

I visited this dealership for technology purposes. The executive sales person Chris was very helpful and knowledgeable about all of the features of my car. He spent 1 hour with me trying to get my radio set up. The reason why I’m giving Chris 5 stars is because I did not buy my car from him but he took his time as if I did. You rock Chris!!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cedeno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 28, 2018 -

Lexus Of Silver Spring responded

Thank you for sharing your experience with us. Yes, we think that Chris Rocks too! We are glad that you had an opportunity to meet and work with him!

June 04, 2018

"Amazing"

- Jokachio

The Overall experiences was excellent. I really enjoyed working with Isaac. he is a very good employee with a positive attitude and great working skills

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Okebugwu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 05, 2018 -

Lexus Of Silver Spring responded

Thank you!

May 30, 2018

"Taking care of the customer - CJ Radfar"

- Krausj

CJ Radfar is my service manager for my Lexus ES350 and has consistently provided excellent service. Most recently he got out in front in securing coverage for repairs on my extended warranty, arranged for my loaner and made sure all work was done on time and with excellent quality. He is also a very positive, amicable, and knowledgeable professional.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 31, 2018 -

Lexus Of Silver Spring responded

Thank you!

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