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Lexus Of Silver Spring - Service Center

4.7

50 Lifetime Service Reviews

2505 Prosperity Terrace, Silver Spring, Maryland 20904

50 Reviews of Lexus Of Silver Spring - Service Center

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December 07, 2017

"RX350 Service"

- Lexus Review

My service manager C J Radfar consistently provides exemplary customer service. My continued interaction with him and service provided reemphasized the likelihood that I will continue being a customer at Lexus of Silver Speing for both purchases and service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 07, 2017 -

Lexus Of Silver Spring responded

Wonderful! We are so pleased to read this review. Thank you so much!

November 16, 2017

"Adris Bergholcs is the best!!"

- Veronica E Cruz

I was recently at Lexus of Silver Spring for a standard oil change. My service adviser Andris Bergholcs is absolutely amazing. During my previous visit I need more detailed work, but it doesn’t matter if the service is big or small, Andris is always professional, courteous and goes above and beyond to ensure that all of my needs are meet. I love my Lexus and dealing with Andris is just icing on the cake. Thank you Andris for everything!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anris Bergholcs
Nov 17, 2017 -

Lexus Of Silver Spring responded

Wonderful! Thank you so much for sharing!!

November 02, 2017

"Always get the best service!"

- Damonhill

CJ is always on point when I take my car in for service. I never have to wait for a long period of time when I go in.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 02, 2017 -

Lexus Of Silver Spring responded

Wonderful! Thank you so much for the lovely review!

October 28, 2017

"Excellent customer service!"

- Gabate1265

Mr. Sam Kim is very professional, caring and respectful person. He's knowledgeable about Cars & provided me outstanding customer service every time I visited that dealership.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Kim
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Andres
Oct 30, 2017 -

Lexus Of Silver Spring responded

Excellent!! Thank you for the wonderful review!

October 05, 2017

"GREAT JOB!"

- MOSTAFA

I just bought my Lexus RX 350, and took it to this dealership for maintenance service. CJ was the service manager. I explained to him, what I wanted to be done. He did a fantastic job and I am very please with his service. I will take my Lexus to him in the future too. Keep up the good work. Mostafa

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 05, 2017 -

Lexus Of Silver Spring responded

We cannot thank you enough for this great review! We look forward to seeing you again soon!

August 02, 2017

"Phenomenal Service Experience!!!!"

- Ladytyler

CJ, very professional and compassionate about my repairs. The person that checked me out, not so much. I love how my car is running now.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 02, 2017 -

Lexus Of Silver Spring responded

We are so happy our very own was able to help. Thank you for sharing your kind review!

June 30, 2017

""Excellent Customer Service" "

- chicks,6413

Ajay of Sales provides excellent, professional and courteous service to me as a customer. He follows up with birthday wishes, etc via e-mails. He always has a smile. Mike Murphy also provides excellent, professional and courteous service to me when I bring my car in for maintenance. He's very pleasant and always get my car serviced within the time-frame that he states. Kudos to both of them from a very satisfied customer. Cheryl Hicks

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ajay Arora
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Murphy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 30, 2017 -

Lexus Of Silver Spring responded

It's truly a pleasure to make your visit wonderful! Let us know if you need anything. We hope to see you again soon!

June 08, 2017

"Awesome services"

- Toanto

Mr. Sam Kim was one of the nicest person around lexus. He took me throught my service journey with the friendliest manner. I would definitely recommend any one who would like to purchase a new vehicle to come to him as your sales consultant.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sam Kim
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Melvin
Jun 08, 2017 -

Lexus Of Silver Spring responded

We are thrilled to hear you enjoyed your visit! Let us know if you need anything. Thank you for sharing!

April 22, 2017

"My experience on April 21st car service appointment"

- hemmige@32

I had the service appointment for my Lexus ES 350. I had mistakenly taken the Appointment with Des cars nearby. Even though My appointment was with Des Cars Mr. Radfar was gracious and kind enough to take my car in for service. Mr . C.J. Radfar was extremely helpful and polite during the process of registration for service. I found him to be well organized and efficient. The Waiting area of your organization is very neat, and comfortable. The facilities provide are excellent specifically the Internet . Refreshment was excellent specifically fruits , and soft beverages. Only after a short waiting, Mr Radfar informed me that the 50K service was completed. Mr. Radfar very efficiently finished the formalities and I was able to leave after taking my car. Please Convey my heartfelt thanks for Mr. Radfar for the excellent services rendered to me. He deserves the best from your organization. He is a great asset to your Lexus dealership of Silver Springs, MD. I will have no hesitatations to recommend to my friends to meet Mr. Radfar for their Service needs. Sincerely Nadipuram Srivatsan

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 24, 2017 -

Lexus Of Silver Spring responded

Simply amazing! We are so thrilled to hear our very own made your visit wonderful. We truly enjoy having Mr. Radfar on our team. Thank you for sharing, Nadipuram!

April 10, 2017

"Routine maintenance 120k mile service "

- Dopediction

CJ is great!! Every time I come in for service, he always takes care of me, explains in detail the different services and makes sure I have a overall satisfying experience due to my time constraints.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 10, 2017 -

Lexus Of Silver Spring responded

We truly enjoy making every visit perfect! Thank you so much for sharing!

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