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Lexus Of Silver Spring - Service Center

4.7

71 Lifetime Service Reviews

2505 Prosperity Terrace, Silver Spring, Maryland 20904

71 Reviews of Lexus Of Silver Spring - Service Center

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June 28, 2018

"Patient and understanding "

- Flygirly

I visited this dealership for technology purposes. The executive sales person Chris was very helpful and knowledgeable about all of the features of my car. He spent 1 hour with me trying to get my radio set up. The reason why I’m giving Chris 5 stars is because I did not buy my car from him but he took his time as if I did. You rock Chris!!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cedeno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 28, 2018 -

Lexus Of Silver Spring responded

Thank you for sharing your experience with us. Yes, we think that Chris Rocks too! We are glad that you had an opportunity to meet and work with him!

June 04, 2018

"Amazing"

- Jokachio

The Overall experiences was excellent. I really enjoyed working with Isaac. he is a very good employee with a positive attitude and great working skills

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Recommend Dealer
Yes
Employees Worked With
Isaac Okebugwu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 05, 2018 -

Lexus Of Silver Spring responded

Thank you!

May 30, 2018

"Taking care of the customer - CJ Radfar"

- Krausj

CJ Radfar is my service manager for my Lexus ES350 and has consistently provided excellent service. Most recently he got out in front in securing coverage for repairs on my extended warranty, arranged for my loaner and made sure all work was done on time and with excellent quality. He is also a very positive, amicable, and knowledgeable professional.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 31, 2018 -

Lexus Of Silver Spring responded

Thank you!

May 30, 2018

"Best service"

- Password1

Awesome care , personal, and pleasant . Go beyond expectations. In service Sam Kim and Andris are the best. I will recommend all my family and friends.

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Recommend Dealer
Yes
Employees Worked With
Sam Kim
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Andris
May 30, 2018 -

Lexus Of Silver Spring responded

Thank you!

May 26, 2018

"Great experience"

- AaronT

C.J. Radfar is awesome to deal with. He always makes good recommendations and has excellent customer service. This is the only dealership I want to work with moving forward.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 29, 2018 -

Lexus Of Silver Spring responded

Thank you!

May 24, 2018

"Lesson Learned: Save your time and go to a reputable dealer"

- Madams

Service Department: During a routine maintenance check, I had an appointment, which apparently I could only see one service advisor named CJ, who was on the phone for 15 minutes while I waited. The two other service advisors were very unhelpful, even telling me to just sit in CJ's office while he was on the phone. Then a third service advisor was very helpful and interrupted CJ to notify him that I was waiting. I was told a simple oil change (part of my sales package) takes 30 minutes. CJ informed me at minimum 60-90 minutes and stressed "at minimum". He did apologize for the longer than expected wait, but unacceptable to be duped once he mentioned I was misinformed about the wait time for my maintenance package - even a simple oil change. Darcar's needs to get their service staff in check and up to the Lexus standard of professionalism. I have a beautiful car but with terrible follow-up service. Finally I will mention that CJ did nothing to even make my experience comfortable. PS. The newly renovated waiting area is a joke, where were the chair massages as indicated in the emails I received?!

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
C.J. Radfar
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 25, 2018 -

Lexus Of Silver Spring responded

We are very sorry that this was your experience. CJ was finishing with another guest. We apologize for the delay in checking you in and that the expectation that oil changes are done in 30 minutes as they typically take 60 minutes. CJ woud like to offer you pick up and deliver service if you would like to give us another opportunity to earn your service business. Thank you!

May 02, 2018

"Outstanding customer service "

- Marchbby

Always goes above and beyond! Went in for an oil change and walked out with a brand new vehicle thanks to Mr. Chris. Highly recommended!

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cedeno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 07, 2018 -

Lexus Of Silver Spring responded

Wonderful! Thank you!

April 30, 2018

"Great Service"

- WW

Laleh was our sales person. She was very knowledgeable and super patient with us. She made sure we had the best deal possible and we would not have gotten the car for the price we got it without her help. Thanks so much!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Laleh Pouya
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 30, 2018 -

Lexus Of Silver Spring responded

Thank you for your business!

April 05, 2018

"It’s my pleasure!!"

- summerbunny712

My service visits are always pleasurable! From the time I pull up until the time I pull off! Staff is very knowledge and friendly!! And they feed me too!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 06, 2018 -

Lexus Of Silver Spring responded

Thank you for taking the time to leave us this review!

April 05, 2018

"C.J. made my experience great!"

- Tribe123

Visiting Lexus of Silver Spring for my service was easy-peasy! CJ is a true professional and made for a stress-free and enjoyable trip to the Dealer.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
C.J. Radfar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 05, 2018 -

Lexus Of Silver Spring responded

Thank you! We are so happy to hear it!

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