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Lexus Santa Monica

Santa Monica, CA

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rated
1,309 Reviews

1501 Santa Monica Boulevard

Santa Monica, CA

90404

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1,309 Reviews of Lexus Santa Monica

September 04, 2018

Service-Recall I never had a problem with the services provided by this dealer. I also purchased my Lexus from this dealership. I love the carwash and on the recal More

by NX Lover!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Cabrera, Ruben Loredo
Sep 07, 2018 -

Lexus Santa Monica responded

Thank you so much for your excellent review! We are so delighted that you have consistently had positive experiences working with our team, and that your recent service visit was no exception! We appreciate your decision to confide in us with each of your automotive needs, and we look forward to continuing to serve you in the future!

September 04, 2018

Great service I am always glad to take my car in for service at SM Lexus. Christopher Young is attentive and responsive. He is a great listener and no concern is to More

by WendyW
Recommend Dealer
Yes
Employees Worked With
Christopher Young
Sep 04, 2018 -

Lexus Santa Monica responded

Hi Wendy, Thank you so much for your confidence in our service department! It's so great to hear that you consistently have positive experiences working with us, and that your recent visit with Christopher was no exception! We can't wait to work with you again next time!

September 04, 2018

excellent service Wonderful service from Adriane Marmolejo. She is informative, experienced, a good problem solver, and very helpful. It has been a pleasure working wit More

by shelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriane Marmolejo, Eddie Barajas, Oscar Romero, Mario Gonzalez
Sep 04, 2018 -

Lexus Santa Monica responded

Hi Dr. Wolf, Thank you for taking the time to leave Adriane this very kind review! It's a pleasure to know that you are so content with your recent visit and confident in her service. Feel free to ask for her again the next time you are in need of automotive assistance!

September 04, 2018

Excellent Experience Adriane Marmolejo went above and beyond to make my service experience positive. Gave me the applicable discounts when I asked for them. Friendly and g More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriane Marmolejo
Sep 04, 2018 -

Lexus Santa Monica responded

Hi Susan, We're so glad that Adriane did all that she could to ensure that the entirety of your service experience was as positive as possible! Your satisfaction is our utmost priority, and we will always be delighted to go above and beyond to offer you our best assistance whenever you are in need of it!

September 03, 2018

Things went well. Warranty fix went well and previously determined problem was not as first thought. Car is great. Thanks to all of the folks at the repair center! More

by nefers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Doherty
Sep 04, 2018 -

Lexus Santa Monica responded

We are so pleased to hear of your contentment with your recent visit and the quality of your service! It is our pleasure to offer you our highest quality care, and we hope that you will continue to confide in us each time you are in need of automotive assistance in the future!

September 01, 2018

Great service I have been coming here for ten years and the service is great and I am always able to get a complimentary loaner car. Everyone is very friendly and More

by Ann27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Levenson, George Morales, Sean Touhey.
Sep 04, 2018 -

Lexus Santa Monica responded

Hi Ann, Thank you so much for taking the time to leave us this excellent rating! We are so honored to have had your loyalty for the past 10 years, and we look forward to continuing to offer you our best quality service for many more to come!

September 01, 2018

It was phenomenal Tim took care of all of my car needs. When I shared with him what my problem was he took care of immediately. He went out of his way to make sure I ha More

by dlt350rx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Nelson
Sep 04, 2018 -

Lexus Santa Monica responded

Thank you so much for your kind words and your confidence in Tim and our service team! We are overjoyed that he took care of you and your vehicular needs so promptly and efficiently, and we look forward to the opportunity to offer you the same quality service in the future!

August 29, 2018

Service experience Armando Cordon was excellent. Very friendly and knowledgeable and took care of everything promptly and efficiently. My car was ready when promised a More

by Adrian P Douglas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Cordon
Aug 31, 2018 -

Lexus Santa Monica responded

Hi Adrian, Thank you so much for this excellent review! It's such a joy to know that Armando has provided you with such thorough and efficient service, and we are so pleased to hear of your satisfaction! We look forward to continuing to provide you with the same top-notch assistance in the future.

August 29, 2018

Leased my third Lexus Bob Lattimore is the best, he found Exactly the Car I wanted, it was waiting for me when I got there, the process was smooth and fast, All done in an More

by Stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Lattimore
Aug 31, 2018 -

Lexus Santa Monica responded

Congratulations on your third Lexus, Stephanie! We are thrilled that Bob has been able to assist you in three leases now, and that your most recent experience working with him was just as smooth and efficient as your previous visits! We can't wait to work with you for #4!

August 29, 2018

Chris Young was his usual very helpful self. I have always found Chris Young to be very responsive whenever I have taken my car in for servicing. He makes it a pleasant experience, going the ext More

by YaYa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Young
Aug 31, 2018 -

Lexus Santa Monica responded

Thanks so much for taking the time to leave us this great rating! We are so joyous to know that Chris consistently goes above and beyond to ensure that your service visits are as smooth and efficient as possible! We look forward to doing the same for you in the future.

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