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Lexus Stevens Creek

San Jose, CA

Overview
Employees
Reviews
4.9
1,328 Reviews
Do you like the usual car dealership experience? Neither do we. We're the largest luxury car dealership in Northern California because we do things differently. Yes we have the largest inventory, and yes we offer great values, but what we really do is try to be special. Search our inventory online and research about the wonder that is Lexus, then see us for a spirited test drive. If you like owning the #1 luxury vehicle in America that has earned the highest JD Power quality ratings for years, then you'll also like that we support our Guests with the most Lexus Loaner Vehicles in Northern California. Enjoy what you drive!
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3333 Stevens Creek Blvd

San Jose, CA

95117

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Showing 1,328 reviews

December 13, 2024

Michael Nagy always do such excellent customer service and his team who work on my car. He explained everything and do beyond my expectations. Thank you Michael for your help and service. He gave me good More

by Mindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Lexus Stevens Creek responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Michael Nagy and his team exceeded your expectations with their exceptional customer service. It’s great to know that Michael took the time to explain everything thoroughly and provided a generous discount on your repair. We truly appreciate your trust in us, and we’re grateful for the opportunity to assist you. Thank you again for your kind words, and we look forward to serving you in the future! Lexus of Stevens Creek

December 11, 2024

Eric Yang is the person who helped me on 300Martin ave. santa clara, he is super good More

by christinaqu_acp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Lexus Stevens Creek responded

We're delighted to hear that Eric provided you with excellent service. It's wonderful to know that you had a positive experience. Happy Holidays and please hurry back - Team Lexus of Stevens Creek Svc Dept.

December 11, 2024

Bill was so helpful. We got the car that we wanted and it was a smooth transaction. Thank you, Bill! More

by Nhi.msa2014
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Billamay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Lexus Stevens Creek responded

Thank you so much for your DealerRater posting and congratulations on your new purchase! We're thrilled to hear that Bill was so helpful and that you got the car you wanted. It's wonderful to know that the transaction was smooth for you. Lexus of Stevens Creek

December 11, 2024

Great service and care is provided by Mr. Maggie and staff. No complaints at all More

by brooks6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dottie Barbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Lexus Stevens Creek responded

Thank you for your posting on DealerRater and Happy Holidays

December 11, 2024

Always professional and friendly service! Samson has helped me in the past and he passed along the request I made to the techhician. More

by Elmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samson Du
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Lexus Stevens Creek responded

Thank you for taking the time to share your experience on DealerRater. We truly appreciate your kind words about our consistently professional and friendly service. It's great to hear that Samson was able to assist you again and ensured your request was passed along to the technician. We look forward to continuing to serve you in the future! Lexus of Stevens Creek

December 08, 2024

Fast service and very thorough covering all the details with the service provided. A really good job More

by cl95051
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie Armas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Lexus Stevens Creek responded

Thank you for your positive feedback! We're glad to hear that you experienced fast and thorough service, with all the details covered. Our team strives to provide excellent care, and we're happy to know you’re satisfied with the job done. If you ever need anything else, we’re here to help! Team Lexus of Stevens Creek

December 08, 2024

Mike Babcock in the Service Dept provided exceptional service for my first visit with our new Lexus SUV vehicle. He provided me with a written report on the service work. Mike also provided a second key More

by cherrier99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Babcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Lexus Stevens Creek responded

Thank you so much for sharing your experience, Gary! We're thrilled to hear that Mike Babcock provided you with exceptional service during your first visit with your new Lexus SUV. It's great to know that he went above and beyond by providing the second key, delivering a detailed service report, and giving your car a thorough wash and vacuum. We’re so glad you’re happy with the care you received, and we look forward to serving you again for all your future service needs! Happy Holidays - Team LSC

December 07, 2024

Michael is the best Lexus has. He made me special. Took care of my care and very at follow up. More

by Mulu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Lexus Stevens Creek responded

Thank you for your wonderful feedback! We're so glad to hear that Michael took such great care of you and your vehicle. His dedication to providing excellent service and follow-up truly makes a difference, and we're lucky to have him on our team. Happy Holidays - Team Lexus of Stevens Creek

December 06, 2024

I have known this dealership for years with my previous car. I could not believe that my car was not courtesy vacuumed after my 5k service. It was always done in the past. More

by VP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Dec 06, 2024 -

Lexus Stevens Creek responded

Thank you for sharing your feedback. We sincerely apologize for the oversight regarding the vacuuming of your car after your 5K service. We understand how important these details are, especially when you've had a positive experience in the past. This certainly isn't the standard we strive for, and we’ll be sure to address this with our team to ensure it doesn’t happen again. We appreciate your continued loyalty and hope to provide you with a better experience next time. Lexus of Stevens Creek

December 04, 2024

All the staff members were attentive when we checked in during an extremely busy time. Michael Nagy was our representative and was very personable, addressed my concerns and kept me apprised me of when to More

by barbararlainr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nagy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Lexus Stevens Creek responded

Thank you so much for sharing your experience on DealerRater! We're thrilled to hear that all of our staff members were attentive during such a busy time and that Michael Nagy provided excellent service. It's great to know that he was personable, addressed your concerns, and kept you informed throughout the process. We are delighted that you were happy with his service and that he made sure you were updated when your car was ready for pickup. We truly appreciate your feedback and look forward to serving you again in the future! Happy Holidays from Lexus of Stevens Creek

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