Lexus Stevens Creek

Eric is my advisor and helped out with the windshield replacement. Made the process easy. Sophia also helped with the appointment. I did not get their co worker's name but he helped us out with the loane replacement. Made the process easy. Sophia also helped with the appointment. I did not get their co worker's name but he helped us out with the loaner also. Of course thank you to the tech that did the windshield. Everyone was professional and made it easy for the visit. Thank you Lexus Stevens Creek Service department. More

We recently had a fantastic experience purchasing a new car, thanks to Steve Le, the sales representative at the dealership. From the moment we walked in, Steve made me feel welcomed and valued as a custom car, thanks to Steve Le, the sales representative at the dealership. From the moment we walked in, Steve made me feel welcomed and valued as a customer. He was knowledgeable about the various models, especially the 350h Premium package, which we were interested in. Steve took the time to explain the features and benefits, ensuring we understood what made this car a great choice. His enthusiasm for the vehicle was contagious, and we appreciated his patience as we asked numerous questions. What stood out most was how he listened to my needs and preferences, tailoring his recommendations accordingly. He didn't pressure me into making a quick decision, which made the experience stress-free. After taking the car for a test drive, we was sold on the performance and comfort it offered. The entire purchasing process was smooth and transparent, with Steve & David Civelli the Finance Manager, guiding us through financing options and paperwork efficiently. We are so very happy to have worked with David Civelli, for he as FANTASTIC to work with! Overall, we left the dealership feeling confident and excited about my new car, all thanks to Steve & David's excellent service. we would highly recommend him to anyone looking to purchase a vehicle! We would also add, that everyone we came into contact with, were Exceptionally Professionals!! Thank you Lexus Steven Creek !! Best Car Buying Experience EVER !! Thank you Steve & Civelli for everything!!! More

The first time we went, we were pretty much ignored, but maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were help maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were helped greatly by our salesguy Gary. Unfortunately, the car we wanted to test drive / maybe purchase was not available and we put a deposit on a future car to test drive. A week later, we saw the car at another dealership, after test driving it, we were going to purchase that vehicle, but the salesperson and sales manager were a bit off putting. It left a distaste. We were thinking of canceling with Gary too, but then decided we would rather buy from him instead if he had the car available on his lot. Unfortunately, the one we wanted was with the other dealership and they dont particularly seem interested in trading it to Gary's dealership, so instead Gary asked for a couple of days and luckily was able to find one coming to port in a few days. The car arrived on time. The sales process was smooth. Everything went well until we took it for the ceramic exterior and interior protection. Which the service said interior was not included. After speaking with Gary again, he was able to include the interior at their expense for the miscommunication. Overall, I give it 5 stars because of the quality of attention, service and friendly manner without the normal pressure or sometimes scam feeling you get whenever one purchases a car from a dealership. We love the car so far and its a welcome addition to our garage. We would recommend Gary and Stevens Creek Lexus to our friends and family as well as purchase from him again. More

Numer was great. ..absolutely went the extra mile to make my purchase experience 5 star...! ..absolutely went the extra mile to make my purchase experience 5 star...! More

Another amazing experience at Lexus Stevens Creek Service center, this time with Minh Nguyen. Thanks for helping, answering all my questions and being transparent. If your looking for an advisor ask or sched center, this time with Minh Nguyen. Thanks for helping, answering all my questions and being transparent. If your looking for an advisor ask or schedule with Minh, I highly recommend him. More

Awesome experience. Great dealership. Even better Sales Team, especially Salesperson I worked with. Love sharing my experience with others for sure. Great dealership. Even better Sales Team, especially Salesperson I worked with. Love sharing my experience with others for sure. More

My service advisor is courteous & I get my car timely as promised. The facility is clean, & it’s comfortable to stay & wait for my car to be serviced. promised. The facility is clean, & it’s comfortable to stay & wait for my car to be serviced. More

Had my RX350h paint protection done by Lexus Stevens Creek and I was very satisfied with this service. They kept my vehicle overnight to dry and to avoid the rain. I have had positive experience with Creek and I was very satisfied with this service. They kept my vehicle overnight to dry and to avoid the rain. I have had positive experience with this service. More

Herman Samaniego provided great sales service in selling this car to us. He answered every question we had. We were totally satisfied with his answers. His service was 5 Star, Excellent. this car to us. He answered every question we had. We were totally satisfied with his answers. His service was 5 Star, Excellent. More