Lexus Stevens Creek

Every part of the process was a total pleasure and hassle free - even fun! I think the extended warranty was slightly expensive, but that and the car were settled at fair prices and there was no need for ha free - even fun! I think the extended warranty was slightly expensive, but that and the car were settled at fair prices and there was no need for haggling. We just got right to the bottom line. From the moment I was introduced to the test drive (which was absolutely great!) to the negotiation it was all good. And they literally went the extra mile to help me get the car home. No regrets at all. More

My wife and I were looking for a particular late model pre-owned 370Z roadster and found a nice example at a dealership in Hayward. As we were starting to sign the paperwork, things took turn with every pre-owned 370Z roadster and found a nice example at a dealership in Hayward. As we were starting to sign the paperwork, things took turn with every conceivable bait & switch price tactic; these guys lived up to every negative car salesman stereotype in the book. I mention this experience because it anchors one end of a continuum re: how to do car business; our experience with Lexus of Stevens Creek--Ryan Schrantz specifically--anchors the opposite. From the initial (email) contact through driving out of the dealership's door last night, the process was efficient, respectful and super-friendly. We got a beautiful roadster at what I perceived to be a fair price for both parties; Ryan made it easy and hassle free; and his customer-centric attitude was front and center. Before leaving, he programmed the bluetooth music system so I had my iPhone tunes and set the nav system to guide me home. This dealership had a very positive vibe to it (eg, also Eddy Hsieh, Finance Mgr, and Richard, Ryan's new trainee) and Ryan was the epitome. More

I have purchased many cars over the years....& by that, I have dealt with many different sales associates. It is rare that I run accross someone who is so professional and friendly, that it leaves m that, I have dealt with many different sales associates. It is rare that I run accross someone who is so professional and friendly, that it leaves me feeling better for having spoken with that person. In this case, Mr. Robert Riley was that person. I contacted Robert with regard to a Lexus LFA that was being offered for sale by your dealership....Although at the end of the day I chose another LFA from a different dealership....It was only because your inventory did not have the color option available that I preferred. You are lucky to have someone such as Mr. Riley on your team! Sincerely, Joe Gaddini Naples, FL More

This is my second vehicle that I purchased at Stevens Creek Lexus both times working with Joe Hart. Both experiences have been outstanding! I drove from Rocklin to San Jose for both cars. Joe sure made Creek Lexus both times working with Joe Hart. Both experiences have been outstanding! I drove from Rocklin to San Jose for both cars. Joe sure made it worth the drive. Joe Hart made sure before we drove off that we had an understanding of the navigation feature, so much to learn but he took the time to get us set up with my phone, he sync'd my phone before we drove off. Since we didn't know how to get back on the freeway, Joe jumped in his car and escorted us to the freeway. How's that for Customer Service! I highly recommend Joe Hart at Stevens Creek Lexus for the best price, experience and customer service. I love my SUV RX F Sport 2014'. Sue Rocklin, Ca More

Thank you Jennifer for your assistance and in making the ES lease process smooth and comfortable. Not for a moment I felt being pressured or up sold features not important to me, not even during the finance ES lease process smooth and comfortable. Not for a moment I felt being pressured or up sold features not important to me, not even during the finance process. The whole experience was done well and very professionally. More

Jennifer was super efficient and really pleasant to deal with. She gave me the best deal in the Bay area. It took less than 2 hours for me to finish all the paper works and pick up the car. Love to do busin with. She gave me the best deal in the Bay area. It took less than 2 hours for me to finish all the paper works and pick up the car. Love to do business with her again. More

After reaching out to dealerships all around the Bay Area for price quotes for a new IS-250, Jennifer had responded with the best price BY FAR! After a few emails back and forth I decided to make an appoint for price quotes for a new IS-250, Jennifer had responded with the best price BY FAR! After a few emails back and forth I decided to make an appointment with her to go see the car in person, since she was able to get me the exact model/color I had requested. Working with her was an absolute pleasure as she was very accommodating to me and my family as I went through the process of purchasing my first car. She made sure that any questions I had were answered and walked me through the whole process with ease. I would most definitely recommend her to anyone looking for a Lexus, she can get it done! More

Joe Hart is very professional, open and honest fleet manager. He was very friendly and patient with us through the course of buying our new car. He presented to us all different options with data / cost manager. He was very friendly and patient with us through the course of buying our new car. He presented to us all different options with data / cost in details and explain / answer all our questions. I would recommend Joe to my friends. Thank you Joe! More

Convenient, fast, straight forward and hassle free experience setting up an appointment, test drive, financing and delivery, thank you! I wish it was possible to order exactly what we wanted, but at experience setting up an appointment, test drive, financing and delivery, thank you! I wish it was possible to order exactly what we wanted, but at the end we found an almost perfect match anyway. More

We stepped in the dealership and got our car out of the dar in 3 hours. The service is great. Sales girl Celine is very helpful. I don't know if the price is the best, but we are happy with it. dar in 3 hours. The service is great. Sales girl Celine is very helpful. I don't know if the price is the best, but we are happy with it. More