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Lexus of Ann Arbor

Ann Arbor, MI

4.3
188 Reviews

590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 188 reviews

December 15, 2023

If you are looking to buy a New or Used Lexus hassle free, contact Denise Sanmartin. She is friendly, knowledgeable, helpful and overall, an amazing saleswoman!!! I was looking to get a NEW Lexus GX as More

by AMS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise Sanmartin
Dec 15, 2023 -

Lexus of Ann Arbor responded

We're delighted to know that Denise was able to provide you with the excellent experience we strive for at Lexus of Ann Arbor. It's great she could make your car-buying process smooth and hassle-free! Enjoy your new Lexus GX, it sounds like a wonderful Christmas gift!

December 13, 2023

Friendly, professional. All services are described beforehand along with a price quote. Alex is a top service representative. All services performed are reviewed with any qu More

by Mindy Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
Dec 13, 2023 -

Lexus of Ann Arbor responded

Mindy, we're glad to know that you had a positive experience with Alex and our service department at Lexus of Ann Arbor. We appreciate your feedback and look forward to serving you again in the future!

November 30, 2023

Alex was super helpful, clear and professional; I had a great experience that couldn't have been better! More

by warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, A
Nov 30, 2023 -

Lexus of Ann Arbor responded

Warren, we're delighted to know that Alex provided you with a top-notch experience at Lexus of Ann Arbor. Thanks for the positive feedback!

November 21, 2023

Excellent dealership, very professional and transparent, they have been super correct. Highly RECOMMENDED! A special thanks to Sean More

by FS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Hemphill
Nov 21, 2023 -

Lexus of Ann Arbor responded

We're so glad to know you had a great experience with us at Lexus of Ann Arbor, and that Sean was able to assist! We appreciate your recommendation and look forward to serving you again in the future.

November 11, 2023

Amanda, at Germain Lexus, is always professional and gives you individual attention even when busy. She does it with a smile and takes care of service and warranty issues promptly. Great dealer, great s More

by btung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Nowaczyk
Nov 13, 2023 -

Lexus of Ann Arbor responded

We're delighted to know that Amanda's professionalism and attention to detail stood out during your visit at Lexus of Ann Arbor. We always strive for prompt service with a smile! Thanks for the review, we appreciate it!

October 20, 2023

Germaine continues to be well organized and staffed by knowledgeable, efficient and friendly people. Thank you. More

by jkushner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hernando Meija Escalante
Oct 20, 2023 -

Lexus of Ann Arbor responded

Thanks for the positive feedback! We're glad to know you've had a great experience with our team here at Lexus of Ann Arbor.

Oct 20, 2023 -

Lexus of Ann Arbor responded

Thanks for the positive feedback! We're glad to know you've had a great experience with our team here at Lexus of Ann Arbor.

October 18, 2023

Everyone was very professional and friendly. The purchase was very smooth. My only complaint was we never thought of looking at the gas gauge because we assumed we would have gotten a full tank More

by kprovan52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Johnson
Oct 21, 2023 -

Lexus of Ann Arbor responded

We're glad to know your purchase was smooth at Lexus of Ann Arbor, but we apologize for the oversight with the gas tank. We'll make sure this doesn't happen again in the future. Thanks for bringing it to our attention and happy driving!

October 05, 2023

Amanda did an excellent job and warranty. .in answering all of my questions with my service. Very happy with the services rendered. More

by allanbara1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Nowaczyk , Glen Camp
Oct 05, 2023 -

Lexus of Ann Arbor responded

Allan, it's great to know that Amanda was able to assist you effectively at Lexus of Ann Arbor. We're glad you had a positive experience with us and look forward to serving you again next time!

September 14, 2023

Excellent service from Spencer, he was very helpful and knowledgeable. Great salesman throughout the process. More

by Len Davis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spenser
Sep 15, 2023 -

Lexus of Ann Arbor responded

Len, we're delighted to know that Spencer provided excellent service during your visit to Lexus of Ann Arbor. We appreciate the shout-out and look forward to serving you again in the future!

August 01, 2023

Purchasing a car on a Saturday was not the best idea. The salesperson was very busy trying to balance three customers at one time. Our sales person was enthusiastic and friendly, but did not have all t More

by charmilnes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake T., Jennifer T., Shawn
Aug 02, 2023 -

Lexus of Ann Arbor responded

We appreciate your feedback and patience during a busy Saturday at Lexus of Ann Arbor. We're glad to know that despite the wait, you found our team helpful and straightforward. Enjoy your new Lexus RX 350!

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