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Lexus of Ann Arbor

Ann Arbor, MI

Overview
Employees
Reviews
Vehicles
4.6
299 Reviews
Lexus of Ann Arbor has grown by leaps and bounds with a current staff of over 45 fulltime employees. We continue to grow and improve the way in which vehicles are bought and serviced in the future. With a state of the art service area and half a dozen State Licensed and Lexus Master Technicians that have undergone numerous hours of specialty courses and training to give them that extra special edge. Lexus of Ann Arbor is Passionately committed to serving and satisfying you by giving a great selection, great pricing and absolutely great customer service here in the state of Michigan. We invite you to stop by our Dealership and experience this exceptional service firsthand.
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590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 299 reviews

December 05, 2025

Had a problem with my Lexus . It required A major repair that was covered by Lexus . Proved to be complicated, requiring more time than anticipated . Alex and his team stayed on t More

by davidyentz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex A
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Dec 08, 2025 -

Lexus of Ann Arbor responded

Dave, thank you for sharing your experience with Alex and the team! We truly appreciate your feedback and hope to have been able to successfully resolve all of your maintenance concerns. Thank you for choosing Lexus of Ann Arbor!

November 23, 2025

The servic we I received was exceptional. I was blown away that it x was way less expensive than I thoughtvit would be. More

by hrkennedy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
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Nov 24, 2025 -

Lexus of Ann Arbor responded

We’re delighted to hear you were so impressed with our service team at Lexus of Ann Arbor. Thank you for choosing us and for your kind words! We look forward to welcoming you back in the future.

November 20, 2025

This Lexus dealership is the best I have encountered. Amanda is fantastic. Her communications could not be better. She bends over backwards to create the best possible customer experience. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda.
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Nov 21, 2025 -

Lexus of Ann Arbor responded

David, thank you for sharing your fantastic feedback about Amanda and our team! We truly appreciate your business and hope to see you again at Lexus of Ann Arbor.

November 10, 2025

The service was done in a timely manner and the waiting room was great with all the yummy snacks and coffee. Aske for Evan. He is a wonderful guy. More

by Trish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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Nov 10, 2025 -

Lexus of Ann Arbor responded

Trish, thank you for choosing Lexus of Ann Arbor and for sharing your experience with Evan and our service team. We will see you next time!

November 05, 2025

The people at Germain Lexus are outstanding. From service to sales, they provide an excellent customer experience. More

by Bob Baumgarten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Trish`
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Nov 06, 2025 -

Lexus of Ann Arbor responded

Hi Bob, thank you for sharing your kind words about our team! We appreciate your business and we hope to see you again at Lexus of Ann Arbor.

November 02, 2025

The sales person was excellent and the rest of the dealership staff was very helpful and efficient More

by Louis.penner
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Joseph Cordington
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Nov 04, 2025 -

Lexus of Ann Arbor responded

Louis, this review made our day. Thank you for choosing Lexus of Ann Arbor!

October 29, 2025

The service department is outstanding. Brent was extremely responsive and professional and delivered my car right on time. Highly recommend! More

by Wap
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent
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Oct 29, 2025 -

Lexus of Ann Arbor responded

Thank you for recommending Brent and our service team at Lexus of Ann Arbor! See you next time!

October 28, 2025

Amanda, the service agent who helped me, together with the technicians who work on cars, are what make this dealership great. More

by demeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Oct 29, 2025 -

Lexus of Ann Arbor responded

We’re lucky to have customers like you and a team like Amanda’s at Lexus of Ann Arbor. Thank you!

October 25, 2025

Amanda is an excellent top notch service advisor. She is very thorough, friendly amd so helpful. More

by mdagost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Oct 27, 2025 -

Lexus of Ann Arbor responded

Thank you for reviewing Lexus of Ann Arbor! It was so kind of you to share your experience.

October 19, 2025

CHRISTOPHER WAS VERY LOW KEY. NO PUSHY SALES PITCH ABOUT "DEALS" THAT ARE GOOD FOR ONLY A FEW DAYS. HIS AMIABLE DEMEANOR AND PEOPLE SKILLS BELIE HIS AGE. IF I'M STILL AROUND, I WO More

by harrylgraves123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER
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Oct 21, 2025 -

Lexus of Ann Arbor responded

We’re thrilled to hear that Christopher made your experience smooth and enjoyable at Lexus of Ann Arbor, Harry! We’ll be sure to pass your kind words along to him.

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