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Lexus of Arlington

Arlington Heights, IL

4.7
3,644 Reviews
Here at Lexus of Arlington, we know that you can visit any number of dealerships when shopping for a new car. That's why we always make sure go above and beyond for our loyal customers throughout Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. It's our world class customer service that helps us earn your business time and again while serving your driving needs! It all starts with our attractive selection of new Lexus cars including Lexus RX350, GX 460, NX 300, ES 350, IS 300 and beyond! Take the wheel to see our new cars are defined by a stellar safety record, long-lasting dependability and unmatched quality. If you're driving on a budget, then take a look at a used car to save cash on your next car. Whatever your preference may be, you'll have no trouble finding an affordable car that brings joy to your daily drive! LEARN MORE ABOUT THE AUTO SERVICES AVAILABLE TO DRIVERS IN ARLINGTON HEIGHTS, PALATINE, KILDEER, HOFFMAN ESTATES AND DEER PARK IL It's not just about helping you select a new or used car here at Lexus of Arlington. Our auto finance center also works to ensure that you take advantage of a lease or loan solution that fits squarely into your budget. That gives you the chance to enjoy a great deal on a high-quality new or used car. We strive to ensure that your car maintains its original quality for thousands of miles. Don't hesitate to visit our service and parts centers for auto maintenance and repairs near Arlington Heights, Palatine, Kildeer, Hoffman Estates and Deer Park IL. You'll always find peace of mind with our factory-trained technicians working on your new or used car. It's all part of our desire to help you make the most of every drive in your new Lexus or used car. If there's any way we can improve your ownership experience, please give us call or stop by Lexus of Arlington in Arlington Heights today!
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1510 W Dundee Rd

Arlington Heights, IL

60004

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Showing 3,644 reviews

December 14, 2021

I needed immediate service and received it. Anthony the service manager and Tony my service rep were both extremely responsive and professional. Also thanks to the mechanic . The team got me safely back More

by Barsanti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Zigic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony, service manager, Tony Coyoc
Dec 14, 2021 -

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

December 14, 2021

The service was excellent at Arlington Lexus! Everyone was professional and so very helpful. I definitely recommend. More

by SCLAIBO
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 14, 2021

Tony kept me informed and got my service completed quickly even though they were busy and a little behind. More

by Missbers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Dec 14, 2021 -

Lexus of Arlington responded

Thank you so much for your kind words for Tony, and for taking the time to leave us this wonderful feedback!

December 14, 2021

FamiliarityKnowledge Familiarity Knowledge factual Neat Clean Concern Variety Beautiful Gracious Diversity Explorative Skilled Vivacious Multitaskers Good More

by Lyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Horwitz, Sevan Sayadian
Dec 14, 2021 -

Lexus of Arlington responded

Thank you, Lyn. Here at Lexus of Arlington, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

December 13, 2021

Clean environment. They offer refreshments for the customers and employees hospitality and they make you feel comfortable while waiting More

by Lynda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us, Lynda. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 13, 2021

I came in for an oil change and was told my radiator needed to be replaced but not to do it until 30 days have passed since I purchased the car, which was very bad and unethical advice from Lori More

by Jongordon9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lori Devega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Coyoc
Dec 30, 2021 -

Lexus of Arlington responded

Jon, we are sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 13, 2021

Very pleased with the service I received at Lexus of Arlington. The service advisor (Tom) was very nice and professional. I’m a happy customer 😊 More

by JEFF.G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Prondzinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Lexus of Arlington responded

Jeff, It's great to hear that Thomas was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lexus of Arlington!

December 13, 2021

Always get courteous assistance! Happy to own a Lexus and use the dealer service center More

by rhonda13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Lexus of Arlington responded

We appreciate your business and our team looks forward to serving you again soon!

December 10, 2021

Excellent service and excellent customer service. I will keep on coming back to this dealership More

by RELATIVJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 10, 2021

I receive excellent service from Haresh Trivedi. He always takes time answer my questions and makes sure I understand the work done on my car. I make sure to ask for him when I schedule an appointment More

by Lexusfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2021 -

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Haresh and our team here at Lexus of Arlington. We appreciate your business and hope to see you again soon!

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