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Lexus of Arlington

Arlington Heights, IL

4.7
3,583 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,583 Reviews of Lexus of Arlington

October 21, 2022

Great service car was a return on time and clean I strongly recommend the place to my friends More

by BKKORDAS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Oct 22, 2022 -

Lexus of Arlington responded

Thank you so much for taking the time to leave our service department a five-star rating. We look forward to serving you in the future.

Helpful
October 20, 2022

Great service, friendly staff and very accommodating . The repair was fast and service desk was quick to help. More

by TONYBENASSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Oct 20, 2022 -

Lexus of Arlington responded

Tony, Thanks for sharing about your experience with Lexus of Arlington. Josie and our team appreciate your business and hope to see you again soon!

Helpful
October 20, 2022

Lexus of Arlington has always provided me with great service. Toyota of Arlington has always been a nightmare in dealing with their collision department for a past accident. Tony and Ed have been amazin More

by NANA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc, Edwin Thalhammer
Report | Print
Oct 20, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that Tony and Edwin had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
October 20, 2022

Very happy with my experience! All staff were extremely professional and knowledgeable. This is my 5th Lexus I have leased through ALIP More

by STEVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Vladamir Tanev, Yegor Azarov
Report | Print
Oct 20, 2022 -

Lexus of Arlington responded

Steve, Thank you for choosing Lexus of Arlington. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
October 20, 2022

Problem with tire sensor after tire installation. All sensors were worowhen pulled in. After 4 tires installed no readings at all. More

by GM
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Oct 20, 2022 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Helpful
October 19, 2022

Always a pleasure the service was great and they explain to me everything and my options thank you More

by Agulajavier73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Javier, It's great to hear that Josie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

Helpful
October 19, 2022

I called and got a same day appointment. Job was done quick, with high quality, and at price quoted. Great experience! More

by RobS60004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Rob, Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

Helpful
October 19, 2022

Lexus of Arlington handled the recall on our vehicle very smoothly. They were able to accommodate our schedule for dropping off the vehicle. Eddie G was so kind and professional in our interactions. I bri More

by ROI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eddie met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

Helpful
October 19, 2022

The service people are always very kind and explain the work clearly. I’m happy to bring my car here. More

by chantelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi, Lori Devega
Report | Print
Oct 20, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Lexus of Arlington.

Helpful
October 18, 2022

Always helpful and very courteous, service OS performed in a professional manner and ready when promised More

by sioriatti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Coyoc
Report | Print
Oct 19, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
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