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Lexus of Arlington

Arlington Heights, IL

4.7
3,585 Reviews
Call Dealership (847) 794-4821
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1510 W Dundee Rd

Arlington Heights, IL

60004

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3,585 Reviews of Lexus of Arlington

October 13, 2022

Tech was friendly and answered all questions but didn’t offer any loyalty discount for services performed More

by hayden131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Report | Print
Oct 14, 2022 -

Lexus of Arlington responded

Thank you for sharing your feedback for our service department! We will be sure to share your comments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
October 13, 2022

Extremely well behavior and kept the appointment on time. Professional dealings.good luck and keep it up. More

by Jacobthykkadvil
Customer Service
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Oct 14, 2022 -

Lexus of Arlington responded

It has been a pleasure serving you, Jacob. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!

Helpful
October 12, 2022

Friendly staff. Knowledgeable service adviser. Convenient business hours and loaner availability. No new vehicles for sale.😁 More

by GARRY.TSYPIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josie Garcia
Report | Print
Oct 12, 2022 -

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
October 12, 2022

Car was making rumbling noise two days after driving off lot…it needed two back tires, although it should have been fixed before , the service center and our account manager were kind to fix the problem- as More

by HAYDENGALINDO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Brown, Josie Garcia, Victor Aguilar
Report | Print
Oct 12, 2022 -

Lexus of Arlington responded

Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

Helpful
October 12, 2022

The service is always good here ! I Thought it was nice to be able to schedule an appointment without talking to anybody. But when I got there at 8 AM there was probably 25 people. More

by BRIDGET.RIVARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Garcia
Report | Print
Oct 12, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
October 12, 2022

Everyone on the staff was really helpful and friendly. Our questions were answered. The whole process was really smooth. More

by JORGE_OSW59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Person delivering the car, Edward Bijou, Igor Zigic, Yegor Azarov, Victor Aguilar
Report | Print
Oct 12, 2022 -

Lexus of Arlington responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lexus of Arlington!

Helpful
October 12, 2022

Place is spacious and clean. Lots of seating area (big one at that) for those waiting for their service to get done. Has some snacks and drinks for customers as well. Staff is fr More

by APBATOCABE31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Thalhammer
Report | Print
Oct 12, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
October 11, 2022

This dealership is very customer service oriented. They strive to make sure that you are satisfied and exceeded my expectations More

by sbkcpa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Report | Print
Oct 11, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Arlington to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
October 11, 2022

I service my car at this dealership for many years. I have confidence with their’s technical skills. More

by Voytek Rzankowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figler
Report | Print
Oct 11, 2022 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
October 11, 2022

Outrageous cost and terrible service; 1 hour and 40 minutes to pick up a new key fob. More

by SLGLSD5
Recommend Dealer
No
Employees Worked With
Eddie Garcia
Report | Print
Oct 14, 2022 -

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Helpful
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