Lexus of Brookfield

Best selection of new and certified Lexus vehicles in SE Wisconsin. Ask for Bob Hill to be your salesperson! Wisconsin. Ask for Bob Hill to be your salesperson! More

I was very impressed with the service provided by Wade, He showed me features of the car I had tried to figure out on my own. What a great group with superior customer service. I could not wait to drive He showed me features of the car I had tried to figure out on my own. What a great group with superior customer service. I could not wait to drive off the lot to try the features of the car it would have taken months for me figure out. My gratitude and appreciation goes out to Wade. Betty Erby new owner of the 2018 ES 350 Lexus More

By Far the bestttttt experience I have ever had at a dealership. We have been on the hunt for a vehicle for a while and always had to overcome many obstacles just to get a purchase contract agreement fr dealership. We have been on the hunt for a vehicle for a while and always had to overcome many obstacles just to get a purchase contract agreement from a dealership. We got the best of the best Steve to help us look into a GMC Canyon they had just received. Steve made sure we knew the features the vehicle included , answered any questions and made sure we were well taken care of through the entire process. He was patient while I was dealing with the financial company and even Chris his manager made sure we were well covered. I cant say more then what a phenomenal job both did to ensure we walked home with our big truck. And I felt so spoiled for getting a Boquet of roses which was such a thoughtful gesture. Thank you sooo much Steve ! I will be referring all my customers here. Cant wait to work with you again! More

Had a wonderful experience looking and purchasing my 1st lexus my Salesman Steve H , was wonderful always called me back and texted me very efficient and knowledgeable if he didn't know the answer to my man lexus my Salesman Steve H , was wonderful always called me back and texted me very efficient and knowledgeable if he didn't know the answer to my many questions he would get the answer for me . He never put pressure on me never bothered me which is what I really liked about him! Definitely would come back again and would recommend my family and friends to lexus of Brookfield!!!! More

I reached out to Isaac to see what cars were available in my price range. He was super professional and helpful. my price range. He was super professional and helpful. More

Great environment with insightful employees who will assist you as you need and help you find the best fit for you. assist you as you need and help you find the best fit for you. More

Great experience at Lexus of Brookfield! Highly recommend if you’re in the market for a car! Highly recommend if you’re in the market for a car! More

This has been the best experience I have ever encountered at a dealership. From the moment we walked in, we felt very welcomed. We were greeted, given plenty of time, offered snacks, able to test drive multi at a dealership. From the moment we walked in, we felt very welcomed. We were greeted, given plenty of time, offered snacks, able to test drive multiple vehicles, and Scott was so very accommodating. The waiting period was not bad while paperwork was being processed and Scott periodically checked in with us to keep us updated. Lexus Wade was so thorough while going over the bells and whistles of the vehicle. Pleasant conversation. Literally from beginning to end we had an amazing experience and bought a beautiful SUV! So happy with our experience. Thank y’all so much! More

Bob Hill was very personable and patient with us. He answered all of our questions. He accompanied us on a test drive and took us to the service center so that we would be familiar with it for futur He answered all of our questions. He accompanied us on a test drive and took us to the service center so that we would be familiar with it for future use. On the day that we picked up the car, Wade was very busy, but Bob did manage to get him to meet and explain some very important computer issues. We, however, did not like having our offer at asking price returned on a sheet with a list of add-ons in such a way that the offer might not be accepted without the addition of some of the add-ons. We do not blame Bob for this. It’s obviously a dealer practice. We also do not understand why a list of all of the options on the car was not available. While it is a used car, it’s a 2021 with less than 3000 miles on it. That info should be attainable. This led to asking us to add and pay for the 3M door strips which were already on the car at the asking price. This was resolved but should not have occurred. We don’t think that figuring out as we go what options are or are not on our car is very good approach. This also appears to be a dealer issue. In addition, when we picked up the car, it was not very well cleaned. There were dirty spots on the ceiling and by the visors. Bob offered to go with me to service to have it taken care of, but I was pressed for time. Later that day I noticed marks in the cargo area that were not cleaned off. Finally, we both understood as it was presented that the overall warranty on our car was “Bumper to bumper for 6 years”. When we met with the business/finance department we were told that was not correct. The warranty would end up being for approximately 4 1/2 years. We almost pulled out of the deal, but decided otherwise. More

Bob Hill worked hard to get me the vehicle I wanted. It wasn’t easy but he kept at it and was diligent in communicating with me. It wasn’t easy but he kept at it and was diligent in communicating with me. More