Lexus of Brookfield

Steve H. Was amazing and made our purchasing experience so easy, personal and amazing! Thanks to the hard work of Steve and his amazing team they have earned Was amazing and made our purchasing experience so easy, personal and amazing! Thanks to the hard work of Steve and his amazing team they have earned customers for life. More

After a not-so-great experience at a different Napleton dealer, my husband and I were incredibly grateful and relieved to be immediately greeted and treated like family as soon as we arrived on the lot. St dealer, my husband and I were incredibly grateful and relieved to be immediately greeted and treated like family as soon as we arrived on the lot. Steve was hands down the best, most patient salesman I’ve ever worked with. He was genuine, knowledgeable and did everything he could to get us into a car we loved and fit our budget. He was so generous and accommodating for our u usual schedules and even purchased a bouquet of flowers to put in our new car as a nice surprise. Financing paperwork with Chris was smooth and thorough and he answered all of our questions and was just great to chat with. Before we left with our new car, Wade went through all the technology and settings in the vehicle so we weren’t left paging through an owners manual to figure out how to pair our cell phones and program the radio. I’ve purchased 5+ cars in my lifetime and no experience has ever come close to the incredible service we received at Lexus of Brookfield. Steve and LoB earned customers for life! More

Fancy dealership! Exceptional sales reps. who were outgoing, friendly, knowledgeable and gifted in their work. God teamed me up to work with Bob Hill. My car was bein Exceptional sales reps. who were outgoing, friendly, knowledgeable and gifted in their work. God teamed me up to work with Bob Hill. My car was being serviced and I received a vehicle from the lot because the loaner vehicles were all gone. I had been praying about whether to get a new car for a couple of years. I loved the car they loaned me so I called to inquire about a trade-in/purchase. I came to meet with Bob Hill, who did an amazing job. I felt comfortable, he made the process easy to understand, he was very professional and because my car was in the shop he had to do a lot of extra work for an unusual situation. He made it work seamlessly, professional and nothing was a problem. He is truly gifted in his work and I am so happy God had me work with him. As I was waiting I met Jordan who inquired about a book I was reading and we had a wonderful conversation. Jordan is also gifted in dealing with people and I hope he has the eadership there to help him succeed in his sales future. He is going to be great! I also met another gentleman who is known for knowing so many facts. I loved how friendly everyone was. They kept offering me snacks or something to drink. They didn't wanted to be bored so they were super hospitable. Last I met with the finance person, Chris, who was also fantastic at his job. He made the financing easy and understandable and had everything perfectly organized. You have an amazing staff! Everyone seems to love what they do, they are great at what they do, and it shows to the customer and the end result is exceptional customer service. My experience was phenomenal. Thank you! More

On time, always positive, very helpful. Let me test drive the car on the road. Let me test drive the car on the road. More

They have a big facility. Nice cars for reasonable prices. Clean, friendly and patient. Answered all my questions. Nice cars for reasonable prices. Clean, friendly and patient. Answered all my questions. More

They gave me very good attention and information about the Lexus SUV I was looking and Scott Trad (Lexus Sales Manager) gave me a bouquet of roses after my purchase! the Lexus SUV I was looking and Scott Trad (Lexus Sales Manager) gave me a bouquet of roses after my purchase! More

It was a fun, no pressure experience and I felt they were honest and up front with us. Scott was an experienced sales man and helped everything run smoothly. Wade was the tech man and spent a lot of time wit honest and up front with us. Scott was an experienced sales man and helped everything run smoothly. Wade was the tech man and spent a lot of time with me inside the car, installing all the settings between my phone and the car. He showed me all the digital ins and outs of my new car, so it wasn’t intimidating. He also has a number of YouTube videos in case I needed more instructions once I got home. Fantastic support! More

Al was fantastic to work with. He took the time to make us feel valued and went above and beyond to help us sell our car! I highly recommend working with him and this dealership. He took the time to make us feel valued and went above and beyond to help us sell our car! I highly recommend working with him and this dealership. More

Everything was great! They were very accommodating and helpful. Service center is beautiful! Highly recommend They were very accommodating and helpful. Service center is beautiful! Highly recommend More

What a great experience from start to finish everything was smooth sailing our salesman Scott Trad was great thanks to all at Lexus. was smooth sailing our salesman Scott Trad was great thanks to all at Lexus. More