Lexus of Brookfield

I went to Lexus of Brookfield because my local dealer, Bergstrom Lexus of Appleton, didnt have any RX 450h's which I was interested in. I felt pressured to buy by Dale because he said he has 2 other peop Bergstrom Lexus of Appleton, didnt have any RX 450h's which I was interested in. I felt pressured to buy by Dale because he said he has 2 other people interested in this car. Also, I was told about all of these special things that were INCLUDED, like 5 year ding/dent protection, seat protection where if your seat was ripped or torn or permanently stained, the seat would be replaced, Kahu theft protection, lifetime monthly car washes, lifetime nitrogen filled tires, etc. Upon looking at the invoice, I saw that I was being charged for these things - $799 for one package and $499 for the other. When talking to the financial person who went over more packages to buy, I was told that I don't have the seat protection, that is an additional $300. Someone had told us about the Kahu theft protection that was included in the $799 package and sounded good, but we were told later that they had switched that for tire protection for 2 years. I drove the car for the first time today, running many errands and found out that many things don't work as I expected. There is not much storage space for the driver, it is cumbersome getting in and out because of the running board, I cannot remote start my car and more. I am very disappointed with the car and my experience at Lexus of Brookfield. I would recommend Bergstrom Lexus of Appleton who has a 7 day buy back plan where you get your money back if you are not satisfied with your car. They don't even deduct for miles driven! More

Bob Strauss has been a staple of the dealership for a long time. This is my 4th Lexus RX350 and Bob is the reason I keep coming back. He's an outstanding Salesman and takes good care of his customers!! long time. This is my 4th Lexus RX350 and Bob is the reason I keep coming back. He's an outstanding Salesman and takes good care of his customers!!!!! More

It was a pleasure working with Isaac!If I were to It was a pleasure working with Isaac! If I were to purchase another vehicle I wouldn't work with anyone but Isaac. I love love my Lexus! It was a pleasure working with Isaac! If I were to purchase another vehicle I wouldn't work with anyone but Isaac. I love love my Lexus! More

Bob Strauss is the reason I am driving my 5th Lexus vehicle. He is one of a kind and understands customer service. Clone him. I will also give a shout out to the outstanding service I always receive vehicle. He is one of a kind and understands customer service. Clone him. I will also give a shout out to the outstanding service I always receive for my vehicles. Nick Vlahos is my current contact and he also understands customer service. Merry Christmas and Happy New Year. More

Jim was SUPER helpful! I’m definitely coming back! He answered all my questions. Very knowledgeable!! I’ve never been so happy! I recommend Jim!! Lexus of Brookfield is the best place to buy a car! answered all my questions. Very knowledgeable!! I’ve never been so happy! I recommend Jim!! Lexus of Brookfield is the best place to buy a car! More

Great experience. Appreciate them staying open late for me. I like the car a lot. Bernie was nice and COVID protocol was reasonable and nice. me. I like the car a lot. Bernie was nice and COVID protocol was reasonable and nice. More

Came in most recently for the porter and polish associated with the sale of the car. But our experience is really based on the sales relationship with Scott Trad. This has been our most appreciate associated with the sale of the car. But our experience is really based on the sales relationship with Scott Trad. This has been our most appreciated vehicle purchase. We will surely be back when in the market for new or used in the future. More

I met Bob Strauss in the mid 90’s and bought my first Lexus and now my 6th in 2020 and final one from the most stellar man around. Lexus 2,3,4,and 5 weren’t as much fun or as efficient. They were not pur Lexus and now my 6th in 2020 and final one from the most stellar man around. Lexus 2,3,4,and 5 weren’t as much fun or as efficient. They were not purchased with Bob Strauss. Bob paid attention to my every question and detail. I had come into the dealership to just LOOK. In More

I was immediately greeted by Josh Klein as soon as I walked into the dealership. He was a lot of help along the way showing me different cars and options. I ended up not purchasing at the time but I wou walked into the dealership. He was a lot of help along the way showing me different cars and options. I ended up not purchasing at the time but I would definitely go back just for his service. More

I’ve been looking for over a year! Have gone to a number of dealership. But only to come back to this salesman again. My unique scenario with my distinctive wish list, never once phased Andy Ratner, No one of dealership. But only to come back to this salesman again. My unique scenario with my distinctive wish list, never once phased Andy Ratner, No one does it better! More