Lexus of Brookfield

Bob Hill was a very knowledgeable sales person. He even offered to pick me up if I couldn't find a ride. Very patient when I had a credit freeze on my account. Everything went quick and smooth and He even offered to pick me up if I couldn't find a ride. Very patient when I had a credit freeze on my account. Everything went quick and smooth and the follow up was excellent. Thank You! More

Very approachable everyone was super nice. Everyone was very helpful in my purchase especially Ryan Everyone was very helpful in my purchase especially Ryan More

Extremely helpful and qualified at answering questions. Always got back to us quickly and had everything ready to go when we showed up. Would definitely recommend! Great service Always got back to us quickly and had everything ready to go when we showed up. Would definitely recommend! Great service More

Great experience. Ask for Dale Roeglin ! Dale knows his cars and will point you in the right direction. Ask for Dale Roeglin ! Dale knows his cars and will point you in the right direction. More

Bob Hill was terrific, very professional and caring. His follow up and post purchase support was great. We would highly recommend you consider a purchase from Bob. His follow up and post purchase support was great. We would highly recommend you consider a purchase from Bob. More

I am a 4 time Lexus buyer . Last one was a 2018 RX350 I bought from Lexus of Brookfield in 2018 new. The sale manger was great and service was good. Now I went in November of 20 Last one was a 2018 RX350 I bought from Lexus of Brookfield in 2018 new. The sale manger was great and service was good. Now I went in November of 2023 to order a new 2024 RX 350 and was told the old sales manage retried and they gave me a sales rep who told me that I could not order one ,but did not have any on the lot and would try and fine what a wanted. He said he would call me . Two weeks later no call. So i called and asked for manager Sam. He told me that he would find me one and call me. Again no call after 3 weeks. So I went to Woodfield Lexus in Illinois' and they had 14 new 2024 on the lot and was treated great. Made a deal and got the 2024 I wanted at a good price. Now the 2024 Lexus had a second key shortage and was told that Lexus would contact me when I could pick up the second key at any dealer . Today I drove to Lexus of Brookfield to get the second key I ordered 3 weeks ago from Service and Parts only to find out no key and they never ordered it. Now I have to go back again on Thursday . I like to know if the General Manger knows what a poor service organization and sales he is running. I will never buy a Lexus from Lexus of Brookfield again. More

Came in test drove a vehicle. Unfortunately we waited too long and it got sold. Dale found another one and after work on a Friday night drove all the way to Chicago Illinois to pi Unfortunately we waited too long and it got sold. Dale found another one and after work on a Friday night drove all the way to Chicago Illinois to pick it up and bring it back so we can get the vehicle that we wanted the best salesman in my eyes and I’ve bought 10 vehicles in my life. I would recommend anybody to go buy from this gentleman. The salesman went way above and beyond and when we buy our next Lexus, we will only deal with him More

We had a very pleasant and professional experience at the dealership. The staff was friendly, accommodating and appreciative of our business. dealership. The staff was friendly, accommodating and appreciative of our business. More

Bob took very good care of us. He was very knowledgeable about the different models snd he was very patient with us as we explored different models and packages. He also showed u He was very knowledgeable about the different models snd he was very patient with us as we explored different models and packages. He also showed us the Lexus service center. More

Bob Hill is an awesome sales professional. You will have a great experience with Bob Hill if you visit Lexus of Brookfield. You will have a great experience with Bob Hill if you visit Lexus of Brookfield. More