Lexus of Brookfield

I came in to look for a new RX. I meet Isaac Campbell and he was very informative. He made sure all my questions and needs were meet. I’m sending all my friends his way. I meet Isaac Campbell and he was very informative. He made sure all my questions and needs were meet. I’m sending all my friends his way. More

Purchases a vehicle from tony earlier this month, and it was fabulous! Normally I do not enjoy the car buying experience, but he had it smooth! I recommend asking for Tony, and buying with Lexus of Brookfie was fabulous! Normally I do not enjoy the car buying experience, but he had it smooth! I recommend asking for Tony, and buying with Lexus of Brookfield! More

I had great service with Anthony Mayen. Very professional and personable. Highly recommend to any other person!! Very professional and personable. Highly recommend to any other person!! More

I had great service from Anthony Mayen. He is very respectful, knowledgeable, and kind. Definitely coming back. He is very respectful, knowledgeable, and kind. Definitely coming back. More

Long story short, bought a car from Peter Fuetterer at Lexus of Brookfield. Since owning the vehicle I have had nothing but problems and after putting 800 miles on the vehicle I found out the vehicles eng Lexus of Brookfield. Since owning the vehicle I have had nothing but problems and after putting 800 miles on the vehicle I found out the vehicles engine was shot. Called and emailed the vehicle dealer to let them know and see if they would work with me. Peter and Lexus of Brookfield refused to help at all and told me I’m on my own since I passed on an extended warranty. Ironically the finance guy literally said, “You can pass on the warranty, I enjoy billing people for large repairs.” Guess I should have taken the hint that Lexus of Brookfield, Peter, and the finance department does not care at all about their customers unless they have that extended warranty. Needless to say, I’m out a lot of money right now, all because I didn’t get an extended warranty from Lexus of Brookfield. I did not expect them to pay for it outright, but I certainly would have thought they would have tried to help in some way which was not the case at all. Instead I got a very defensive salesman and a very uncooperative dealership. Don’t get me wrong I may have been slightly agitated at the time of the call, but can you blame me? In conclusion, I would absolutely recommend their extended warranty since their service department is so incompetent they would miss pretty much anything when inspecting a car. Your other choice is to buy a car from a reputable dealer and stay away from Napelton owned Lexus of Brookfield. Your call though, and best of luck to people purchasing from this dealer who is pushy, charges for addons THEY already put on the car, and just all around has poor customer service. They have a really nice rating here on Google that I’d bet is incentivized, because it certainly isn’t due to outstanding customer service. Update: After speaking to the General Sales Manager, Michael Wandrey, nothing was resolved. In fact, nothing was even offered to remedy the situation. Michael made sure to let me know that he was in (corporate) chats all day in regards to the vehicle and basically tried pawning the situation off to one of Napleton's service directors who told me they really could not help me in this situation. After minimal effort, he then requested me to remove this google review. Once again, extremely poor customer service and a sales department that simply does not care about their customers. It is no surprise that the lack and blatant disregard of customer service starts from the top of management and works its way down to the salesmen on the floor at Lexus of Brookfield. More

Beautiful dealership with a nice selection of new and used cars.Staff works hard to provide a good customer experience. However, I found out shortly before taking delivery that they offered the car as a used cars.Staff works hard to provide a good customer experience. However, I found out shortly before taking delivery that they offered the car as a service loaner to a customer. Somebody put over 1000 miles on it between the mileage shown on the car fax when it was listed for sale and the time I took delivery. Also the price they advertise doesn't include some mandatory dealer accessory additions like nitrogen air, wheel locks, door puddle lights, and door edge moldings that total over $1,200. YMMV. You'll want to ask a lot of questions about extra fees and add-ons before you think you have a deal. More

They really put the customer first. Bob Hill did an outstanding job with follow-up, finding us the right car and simplifying the transaction. Bob Hill did an outstanding job with follow-up, finding us the right car and simplifying the transaction. More

I had an outstanding experience with Steve, the car salesman at Lexus of Brookfield. From the moment I walked into the dealership, he warmly welcomed me and attentively listened to my preferences. Stev salesman at Lexus of Brookfield. From the moment I walked into the dealership, he warmly welcomed me and attentively listened to my preferences. Steve's extensive knowledge of the Lexus lineup helped me find the perfect car within my budget, and he made sure to explain all the features clearly. His commitment to exceptional customer service and genuine passion for cars made the entire buying process enjoyable. I highly recommend Steve and Lexus of Brookfield to anyone in search of a new vehicle. My experience with Steve at Lexus of Brookfield was exceptional. He provided attentive and transparent service, ensuring I found the perfect car for my needs and budget. His passion for cars and dedication to customer satisfaction made the entire buying process smooth and enjoyable. I confidently recommend Steve and the dealership to anyone looking for a new car. More

The best dealership on Moreland boulevard, I can’t say enough good things about Steve the Greek enough good things about Steve the Greek More

Excellent experience yet again. Tony is wonderful and very helpful, not pushy at all! He knew what I was looking for and that I knew what I was looking at so just gave me space and Tony is wonderful and very helpful, not pushy at all! He knew what I was looking for and that I knew what I was looking at so just gave me space and sourced vehicles in my desired range. Was VERY stress free. More