Lexus of Brookfield

The real measure of a company is not when everything goes well but when things do not turn out as expected. I was so excited to purchase a new 2023 Lexus RX 350 but here is when things do not go as expecte well but when things do not turn out as expected. I was so excited to purchase a new 2023 Lexus RX 350 but here is when things do not go as expected, I had been sick but then found out I did not have long on this earth. The car was out two months of which the timing could coincide with my demise. Obviously it would be devastating to my wife but Lexus of Brookfield and namely the salesman Alan Zinda graciously offered to send my deposit back the next day. Companies are often cold and love to cite law and contracts etc. but it is refreshing when they simply try to help in a timely manner ~without pressure. I recommend this dealership and salesman Al for your vehicle needs as my experience barring any unforeseen events has been great. I see so many negative comments and wish people were as passionate about giving praise as much as they love to voice an injustice they feel whether it’s fact or perception. Thank you Lexus Gary C More

We just purchased our 3rd car from Lexus of Brookfield. The first 2 were used ES 350s. As usual, we had an outstanding experience with this visit. Bob Hill did a fantastic job with helping us determine whi The first 2 were used ES 350s. As usual, we had an outstanding experience with this visit. Bob Hill did a fantastic job with helping us determine which ES would be the right one for our needs. Joe Palmisano happened to be there, and we had a great conversation about his dealership, and all the things that go into building a Lexus. Joe noticed our interest in the new ES 300h in the showroom, and within a couple minutes, he had a gentleman pull it out so we could test drive it. We bought it! I can't say enough good things about all of the folks at Lexus of Brookfield. Top notch experience every step of the way! More

It was a great experience. Isaac and team were very helpful and made the process super easy! Isaac and team were very helpful and made the process super easy! More

Al and the gang at Lexus were wonderful to work with - patient, knowledgeable, honest - we'll be back the next time we need to buy a car. They even gave me congratulatory roses which was a very nice touch patient, knowledgeable, honest - we'll be back the next time we need to buy a car. They even gave me congratulatory roses which was a very nice touch. More

We have not purchased yet however the dealership is very good at communicating and we appreciate their effort. good at communicating and we appreciate their effort. More

Bob Hill is the best salesman I ever encountered. John the person who showed us how to operate our new car is also as fantastic, we have no complaints or criticisms as to how we were treated in this John the person who showed us how to operate our new car is also as fantastic, we have no complaints or criticisms as to how we were treated in this dealership. Everyone we met was very pleasant and helpful. More

Pople at Lexus of Brookfield went out of there way to make sure i was happy with my purchase. Steve the Greek my salesperson personally came to my office to pick me up to take delivery. Sam the sales man make sure i was happy with my purchase. Steve the Greek my salesperson personally came to my office to pick me up to take delivery. Sam the sales manager made things happen. The tech guy was very familiar with the entertainment system and answered all our questions. Steve followed up with a phone call the next day to make sure everything was good, he likes what he does. More

One of our best car buying experiences. Thanks to Lexus of Brookfield, and especially Scott Trad, for finding our new NX 300. From start to finish, Scott managed the process with ease and p Thanks to Lexus of Brookfield, and especially Scott Trad, for finding our new NX 300. From start to finish, Scott managed the process with ease and professionalism. Our second Lexus won’t be our last! More